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Plugin installation failed, destination folder already exists

This topic has 2 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: Ashen_Sasanka
    Ashen Sasanka
    Participant
    December 24, 2020 at 19:31

    can”t intstall XStore core on my web site

    #265745 Copied Theme version: .7.2.2 WooCommerce version: Version 4.8.0
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 25, 2020 at 15:21

    Hello,

    It looks the first installation of the plugin failed. So, connect to your server via FTP and remove the et-core-plugin folder. After that try to install XStore core plugin archive again via Plugins > Install new > upload. Plugin archive you can download here https://www.8theme.com/downloads
    Or provide us with WP Dashboard and FTP access to your site and we’ll help you.

    Regards

    #265776 Copied
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