Costumer not getting the lost password email

This topic has 2 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

  • Avatar: Tech Arc
    Tech Arc
    Participant
    December 24, 2020 at 21:25

    Costumer not getting the lost password email, It shows 10 minutes, i tried it myself but wasnt able to get it either

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 25, 2020 at 16:15

    Hello,

    Go to Appearance > Themes > install and activate the Storefront theme. Try to reset the password when the Storefront theme is enabled. Let me know about the results. Do you get the email when the Storefront is enabled?

    Regards

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