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Costumer not getting the lost password email

This topic has 2 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

Tech Arc

Participant

December 24, 2020 at 21:25

Costumer not getting the lost password email, It shows 10 minutes, i tried it myself but wasnt able to get it either

Please, contact administrator
for this information.

#265752 Copied Theme version: 7.0.1

1 Answer

Olga Barlow

Support staff

December 25, 2020 at 16:15

Hello,

Go to Appearance > Themes > install and activate the Storefront theme. Try to reset the password when the Storefront theme is enabled. Let me know about the results. Do you get the email when the Storefront is enabled?

Regards

#265781 Copied
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