Take our apologies for the delay. We have a lot of requests these days but our issue is in the list of the developers’ tasks. We need more time to inform you about the solution. I’ll do my best to speed up the process.
Rergards
Olga Barlow
Participant
January 14, 2021 at 10:57
Hello,
Take our apologies for the delay. We have a lot of requests these days but our issue is in the list of the developers’ tasks. We need more time to inform you about the solution. I’ll do my best to speed up the process.
Rergards
Olga Barlow
Participant
January 14, 2021 at 10:56
Hello,
Take our apologies for the delay. We have a lot of requests these days but our issue is in the list of the developers’ tasks. We need more time to inform you about the solution.
Rergards
Olga Barlow
Participant
January 14, 2021 at 10:54
Hello,
Ok. Code deactivated. You can use it for another project.
We get the error while trying to import your DB https://prnt.sc/wn9cbn
Could you, provide us with online access to your DB? So, we’ll be able to check the issue directly on your site.
Regards
Olga Barlow
Participant
January 14, 2021 at 10:14
Hello,
Ok. Try to activate theme for your project now. Keep in mind: 1 license for 1 live project or your license will be blocked.
You enabled 2 cache plugins, don’t forget to clear caches after your changes. I cleared the W3 total cache and font is ok. If you on the development stage then maybe it would be better to disable cache plugins? Enable it once you finish your changes.
Regards
Olga Barlow
Participant
January 14, 2021 at 09:50
Hello,
1) Don’t enable One page menu for your menu if this is not the one page n=menu https://prnt.sc/wn87y2
You are welcome. Feel free to ask if you need any other help.
Regards
Olga Barlow
Participant
January 14, 2021 at 00:02
Hello,
You are welcome. Such issue appears if you change server or move site from one domain to another.
Regards
Olga Barlow
Participant
January 13, 2021 at 18:59
Hello,
1) Provide us with correct WP Dashboard and also FTP access to your site to check and help you. The username/password you provided is incorrect https://prnt.sc/wms9tp
2) Unfortunately, WPBakery page builder does not call the necessary scripts to generate styles if you use in the shop page content. Try to create the necessary content using Static Block and then add the Static block content to shop page.
Contact your hosting provider to get FTP access to your site.
We need it to check the issue with the color options.
Regards
Olga Barlow
Participant
January 13, 2021 at 18:26
Hello,
You are welcome.
Regards
Olga Barlow
Participant
January 13, 2021 at 17:52
Hello,
1) I see the mobile panel https://prnt.sc/wmqisu
Could you, please, explain your issue in more detail?
2) All the CSS and JS files of our theme and XStore core plugin are in use, for example https://prnt.sc/wmqp7h , you can’t remove them. Check the other files and if you don’t need some plugins but keep them activated and they call for additional styles/scripts then disabled these plugins.
3) Unfortunately, we don’t have support experts of personal site optimization because it’s not included in our support. So, if you need personal site optimization submit the request here.
Regards
Olga Barlow
Participant
January 13, 2021 at 17:38
Hello,
Could you, please, provide us with link to your product?
We’ll check and give you custom code.
Regards
Olga Barlow
Participant
January 13, 2021 at 17:32
Hello,
Contact your hosting provider and ask them to check the mail server error log.
Also, go to Appearance > Themes > install and activate the Storefront theme. Check if you get emails when the Storefront theme is activated and the order submitted with the Storefront theme. Our theme should not affect emails. It looks like server settings issue.
Do you have a chance to give us access to your DB via PHPmyadmin? We need to check your DB tables.
Regards
Olga Barlow
Participant
January 13, 2021 at 17:21
Hello,
Done. Check now.
Regards
Olga Barlow
Participant
January 13, 2021 at 17:14
Hello,
I checked your as.swift.be and see that Elementor generates the errors even with the default theme https://gyazo.com/4b825146198d96067cb6ab2da6505a3e and no matter what template is chosen. So, contact Elementor plugin support first to fix this.
Regards
Olga Barlow
Participant
January 13, 2021 at 17:08
Hello,
If you disable Single product builder then you can find single product settings in Theme Options > WooCommerce > Single product page.
If you want to use the builder then enable builder and build your single product using builder elements (drag and drop them to the necessary areas, edit elements settings).
