Different languages and products – same sidebar numbers

This topic has 17 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

  • Avatar: buscape
    buscape
    Participant
    January 12, 2021 at 11:49

    Hi,
    I have multilanguage site. Some products are not translated. I expect to count only translated products. That’s why the sidebar doesn’t show correctly numbers per category, numbers for In stock, out of stock on sale and all other filters.
    https://prnt.sc/wlpnih

    Kind Regards!

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 13, 2021 at 11:18

    Hello,

    I don’t see problem with the Product categories count:
    Backend – https://prnt.sc/wmh6dm
    Frontend – https://prnt.sc/wmh6lg
    Filter by material
    backend – https://prnt.sc/wmh72o
    frontend – https://prnt.sc/wmh7ck

    Out of stock displays the wrong number, you are right. I have passed this issue to our develoeprs.

    Regards

    Avatar: buscape
    buscape
    Participant
    January 13, 2021 at 11:20

    There is a problem in English version

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 13, 2021 at 13:26

    Hello,

    Oh, found it. Ok, we’ll check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 13, 2021 at 17:24

    Hello,

    Do you have a chance to give us access to your DB via PHPmyadmin? We need to check your DB tables.

    Regards

    Avatar: buscape
    buscape
    Participant
    January 13, 2021 at 20:54

    Is this OK

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 14, 2021 at 10:38

    Hello,

    We get the error while trying to import your DB https://prnt.sc/wn9cbn
    Could you, provide us with online access to your DB? So, we’ll be able to check the issue directly on your site.

    Regards

    Avatar: buscape
    buscape
    Participant
    January 14, 2021 at 11:33

    I need IP addresses to be whitelisted

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 14, 2021 at 12:28

    Hello,

    Add the following IPs 176.98.69.38, 176.98.70.120, 176.98.70.97 to the whitelist.

    Regards

    Avatar: buscape
    buscape
    Participant
    January 14, 2021 at 13:16

    Here is what I have

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 14, 2021 at 13:27

    Hello,

    We need access to your DB using php MyAdmin. What is the link to your PHP myAdmin? Because I’m not sure what access you provided in the last message. Where should we use that port?

    Regards

    Avatar: buscape
    buscape
    Participant
    January 14, 2021 at 16:54

    This should work

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 15, 2021 at 10:52

    Hello,

    Thank you. I’ll reply back once we fix the problem.

    Regards

    Avatar: buscape
    buscape
    Participant
    January 23, 2021 at 16:04

    Hi,
    is there any progress?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 25, 2021 at 20:04

    Hello,

    Take our apologies for the delay.
    We have fixed the out of stock widget. Product categories widget does not work even with the default theme https://prnt.sc/xaml99 , so contact WPML plugin about this.

    Regards

    Avatar: buscape
    buscape
    Participant
    January 26, 2021 at 08:48

    OK,
    but it shows On sale (1) – I don’t have On sale products in English version
    https://prnt.sc/xn6h7h

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 27, 2021 at 16:15

    Hello,

    We use the default WooCommerce function but it displays the wrong count for the products on sale. We sent request to WooCommerce plugin developers and waiting for their reply on why their default function does not work as expected.

    Regards

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