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Viewing 30 posts - 11,311 through 11,340 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 15:12

    Hello,

    1) Provide screenshot of the code. I don’t see any code on your site https://prnt.sc/x7vpb3
    2) Did you install WPBakery page builder plugin? (Appearance > Install plugins). Use the WPBakery row with columns and add the Banner element to every column to add banners like on the demo. Or provide us with temporary WP Dashboard access and we’ll help you with this.
    3) Watch video tutorial on how to create footer https://youtu.be/gY-x4m47Duo It’s for the XStore theme but do the same for the Legenda, it uses the same way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 15:07

    Hello,

    If you want to get another demo without issues (like third-party products, wrong images for the banners etc) then we would recommend you to use the WordPress Database Reset plugin and install demo content after that. If you don’t want to reset the existing WP then you may install the demo again over the existing content but then you may face wrong images in wrong locations, not always but often.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 15:04

    Hello,

    You can find the latest archives of the bundled plugins here https://www.8theme.com/downloads/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 15:02

    Hello,

    Look, you set to show 50 products per page and 4 products per row. 50/4= 12.5 So, you have 12 full rows(48products) + 2 products in the next row = 50 products per page.
    So, go to Theme Options > WooCommerce > Shop > Shop page layout > Products Per Page > set 52 products per page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 14:58

    Hello,

    1) Don’t set the height of the drop-down menu https://prnt.sc/x7upxr
    2) Edit drop-down menu paddings https://prnt.sc/x7uxec

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 14:51

    Hello,

    Fixed. Check now, please. We have excluded logo from lazy loading of the Smush plugin https://prnt.sc/x7udy6 .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 14:30

    Hello,

    Check the password you provided and provide the correct one https://prnt.sc/x7snbi
    We need to check your site to give you the correct answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 14:28

    Hello,

    1) We have fixed errors related to fonts.
    2) System loads font to the local folder once you chose it in Theme Options > Typography. Use the cache plugin settings to preload these fonts if your plugin has such an option, for example like WPRoket https://prnt.sc/x7sfkz

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 13:51

    Hello,

    Unfortunately, we can’t fix the bug without a theme update, we need to be sure that all the code is up to date.
    Let’s try the update with the staging site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 13:50

    Hello,

    In this case add the Size guide element while using the single product builder but don’t upload image there. Then upload individual images for the products using product options https://prnt.sc/x3qa2r
    In this case, you will get size guide not for all the products but only for those where you uploaded the image.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 13:47

    Hello,

    1) You may try the bundled plugin Massive Addons (XStore > Plugin installer) and Modal boxes of the Massive addons https://massive.mpcthemes.net/modal-box/

    2) Product image depends on the code you use on the home page https://prnt.sc/x7ong9
    I would recommend you to use the Products element to display products there instead of the custom code https://prnt.sc/x7oru1 and https://prnt.sc/x7osv3

    3) I don’t see problem with the footer copyrights on the home page https://prnt.sc/x7ou7c

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 13:30

    Hello,

    1) I don’t see any white stripes at your popup https://prnt.sc/x7nhcm

    2) We don’t display promo popup for mobile. What design do you want to the mobile? Could you provide us with mockup and I’ll suggest to you how to achieve that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 13:24

    Hello,

    We don’t have option just to hide the section. You can remove the elements that you don’t need from the section that you want to hide and section will disappear if it does not include any element. Watch the header builder video tutorials to get more information on how it works https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    To remove elements from the COnnection block hover over the connection block, Click the settings button, after that you’ll get the connection block content popup with elements. Hover over the element you want to remove and press Remove button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 13:19

    Hello,

    1) Contact your hosting provider to fix the mentioned errors. I suppose server configuration causes issue with the slider plugin, not our theme and we can do nothing with this. So, ask them to check the errors and fix all the necessary limits to allow the Revolution slider to show the preview https://prnt.sc/x7mmfb

    2) Choose the layer > click on Visibility > choose where you want to show this layer https://prnt.sc/x7mt32 For which layer does this option not work?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 12:52

    Hello,

    If you have not created header using header builder yet then you need to do this https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
    Choose the menu you want to show in the Menu elements settings, for example https://prnt.sc/x7kpxp

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 12:49

    Hello,

    You can use Theme Options > Custom CSS to add the custom CSS styles.
    For example

    .products-grid .col-md-4, .products-grid .col-lg-4, 
    .products-grid .col-xs-5, .products-grid .col-xs-6, 
    .products-grid .col-sm-6 {
        padding-right: 0;
        padding-left:0;
    }

    If you don’t have CSS skills I don’t think that you’ll be able to edit it. It would be better to submit customization request here to help from professionals.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 12:40

    Hello,

    Read here on how to use child theme https://developer.wordpress.org/themes/advanced-topics/child-themes/
    For example you need to change etheme_my_account_title() function from woo.php, then copy this function to child theme functions.php and change the function according to your needs.

    What theme version did you have before? We made a lot of style and layout changes in version 5.x of our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 12:33

    Hello,

    Create multiple header https://youtu.be/BpeXfzNwkOc
    And use conditions to show it for the home page only. After that enable Header overlap option for the home page header https://prnt.sc/x7j6fc .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 12:28

    Hello,

    You have a few headers https://prnt.sc/x7inqy
    Edit not just default header but also Home page header to apply changes for both. Or remove the home page header to use the one header for all the pages. Home page header was created to make header overlap effect over the slider.

    Watch the video tutorials about multiple headers https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 12:26

    Hello,

    I think you need to remove the header that you created using Elementor builder in the Elementor templates. Because it has more priority than the theme header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 12:23

    Hello,

    Checked the cache plugin settings. It seems ok. We don’t have any other options to improve the site speed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 11:15

    Hello,

    You are welcome.
    After the next theme update go to Theme Options > WooCommerce > Single product > make sure that Ajax add to cart option is disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 11:12

    Hello,

    1) Could you, please, provide an example? I’m not sure that understand what exactly you want to implement.
    2) Yes, you can edit the mega menu item font styles using element settings if you created it using Static Block and Elementor https://prnt.sc/x7c90r and https://prnt.sc/x7cf1o
    3) there is no such option by default but we could help you to implement this by custom CSS. Create all the mega menus you need and reply back with this question once you finish. We’ll add the custom CSS to make the menu full width.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 11:01

    Hello,

    You will still have the Add to cart button but without the q-ty input. There is no way to show the q-ty and hide variations because the system does not allow to add to cart if the variation is not chosen, if you change the q-ty some variation may not have 2 or 3 products in stock for this variation and you’ll get the error. So, it’s not a good idea to hide variations for the mobile only. Either disable it for both using Theme Options > WooCommerce > Shop elements > Variation swatches > display on grid > off. Or show it for both.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 10:55

    Hello,

    If you still have the issue it means that you did not clear the browser and CDN cache.
    I see that you switched theme. Switch back and make sure that you cleared all the caches. Try to add to cart using another browser.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 10:50

    Hello,

    1) Disable header overlap option for the mobile device https://prnt.sc/x780re
    2) We did not find such option in Revolution slider settings. But you may also ask the plugin author about this https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments
    3) Don’t see the mentioned issue https://gyazo.com/37b94263e83459dc4c3c601ed69963e6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 10:49

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page layout > Products Per Page > what do you have there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 10:08

    Hello,

    1) You are welcome.
    2) You are welcome.
    3) Passed the issue to our developers. I’ll inform you once they fix the problem.
    4) Ok, passed to developers.
    5) I just set the setting for the wishlist icon according to documentation https://www.8theme.com/documentation/xstore/plugins/wishlist/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2021 at 22:31

    Hello,

    Unfortunately, the top panel that opens by click https://prnt.sc/x5pfht and that kind of search are not available in the new version of theme. You’ll get a simple input form on the hover of the search icon.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 18, 2021 at 22:24

    Hello,

    Do you want to show size guide for some products only?

    Regards

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    Viewing 11,340 results - 11,311 through 11,340 (of 30,391 total)
Viewing 30 posts - 11,311 through 11,340 (of 30,391 total)
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