No filters after changing the "Show" option

This topic has 6 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: pavlos
    pavlos
    Participant
    January 12, 2021 at 10:21

    Hi,
    I noticed a bug, when I am at shop page.
    If I select a filter or more and then go to change the “Show” option, from 12 to 24 for example, the page is refreshed, with no filters selected.
    Can you help?

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 12, 2021 at 18:51

    Hello,

    Could you, please, update theme and XStore core plugin to the latest versions and then check again?

    Regards

    Avatar: pavlos
    pavlos
    Participant
    January 13, 2021 at 15:07

    This site is mostly custom, so many things may break if I update the plugin.
    Could there be another solution?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 13, 2021 at 16:11

    Hello,

    Point is that this option had improvements in one of the latest versions (7.x), so we need to know if the issue is still there after the update. If you don’t want to risk you can create a staging site (full copy of the production one) and update the theme and core plugin there. Check if you have the same problem after that and reply back.

    Regards

    Avatar: pavlos
    pavlos
    Participant
    January 19, 2021 at 09:44

    Hi again,

    Thanks for your replies. Can I give you access to the website and fix the bug? WITHOUT updating the theme. We ‘ve done many changes so we can’t afford broken thing around the website. We need to fix this bug without updating the theme. Can you do it?

    Thanks in advance.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 19, 2021 at 13:51

    Hello,

    Unfortunately, we can’t fix the bug without a theme update, we need to be sure that all the code is up to date.
    Let’s try the update with the staging site.

    Regards

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