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Viewing 30 posts - 11,281 through 11,310 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 18:26

    Hello,

    What version of theme and XStore plugin do you use? Provide screenshots from your Dashboard, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 18:22

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site and we’ll help you with the header creation?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 18:19

    Hello,

    To get 100% correct demo content installation it would better to use the clean WP. But if you already created your own products, categories then the only way is to install the new demo over the existing one (XStore > Import Demos). You may face mixed images after the new demo installation and will need to edit elements that use the wrong images(from previous version). There is no other way. Either DB reset (but you will lose your products) or installation over the existing demo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 18:15

    Hello,

    Problem caused by br tags that visual editor adds https://prnt.sc/xayqv2 Either don’t use line break in styles or better don’t use the styles in the short product description https://prnt.sc/xayntl and move them to Theme Options > Custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 17:10

    Hello,

    If you use Elementor Pro you can edit the shop archive page and compose the single product using Elementor. Just follow the Elementor plugin documentation https://elementor.com/help/creating-a-woocommerce-archive-template/
    https://elementor.com/help/woocommerce-single-product-builder/
    Contact Elementor plugin support if you need more help with the Elementor plugin settings.

    We are able to help you if you use XStore single product builder and XStore theme options for the Shop page (Theme Options > WooCommerce).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 16:42

    Hello,

    1) We don’t have such option. Maybe look for third-party plugins for the mega menus that have such option.

    2) There are no advanced options for the mega menu titles if you don’t use Static Block. In this case changes could be made by custom CSS only.

    3) Add the following code to Theme Options > Custom CSS

    @media only screen and (min-width: 992px) {
        .item-design-mega-menu .nav-sublist-dropdown {
            left: 0 !important;
            margin: 0 !important;
            right: 0 !important;
            width: 100% !important;
            max-width: 100% !important;
            transform: none !important;
        }
        .item-design-mega-menu, .header-top, .header-main, .header-bottom, .header-wrapper .et_column.pos-static ~ .et_column:last-child {
            position: static;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 16:27

    Hello,

    Take our apologies for the delay in answering.
    It looks like something is wrong with the export file. Such error appears if the export file is broken. Could you, please, check the server error logs. Do you have any errors there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 15:51

    Hello,

    We don’t face any issue with the close button https://gyazo.com/8654ec89e7473c1d8957ab79de6db491

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 14:35

    Hello,

    1) Use the stretch option of the section where slider is placed https://prnt.sc/xaiikb It works for both: desktop and mobile https://prnt.sc/xailaa

    2) You are welcome.
    3) a) Use the stretch option of the section where slider is placed https://prnt.sc/xaiikb
    b) You can edit number of slider per view for mobile devices using Product element settings https://prnt.sc/xaiw50
    c) Do you want to disable the slider for products on mobile only? There is no such option, unfortunately. In this case I would recommend you to duplicate element and show Products with the slider view for desktop and hide for mobile https://prnt.sc/xaj547 and show grid view for the mobile only for the next product element https://prnt.sc/xajd0b
    Check now. Is this what you tried to get https://prnt.sc/xajmbr ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 14:18

    Hello,

    Thank you for choosing our theme!
    Could you, please, provide us with temporary WP Dashboard and FTP access to your site?
    We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 14:16

    Hello,

    1) Provide us with license to activate your project https://prnt.sc/xahqr8
    2) You used your51490e9d***** license for many projects https://prnt.sc/xahorf that is not allowed by ThemeForest license policy! https://themeforest.net/licenses/standard YOu can use 1 license for the 1 project only! Your license is blocked. Buy separate license for every single project where you use WooPress theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 13:40

    Hello,

    Issue is not related to our theme because it does not display Date even with the default WooCommerce theme – Storefront https://prnt.sc/xaf1mr
    So, try to update WooCommerce plugin to the latest version and disable all the third-party plugins. Check the order page after that. If you still have the issue then contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 13:35

    Hello,

    I checked the mentioned page and don’t see problem with the images popup https://gyazo.com/f7a5b9ae7a397d2d2bde6bc407a16109
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 12:26

    Hello,

    1) What blocks are missing. You highlighted header builder elements but they are not missing. Drag and drop the elements to show them in header. Did you watch video tutorials for the header builder? https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    2) Are you talking about lazy loading of the products? You can disable it in the Products element settings.

    3) Try to set mobile logo width to 127px

    4) Provide us with WP Dashboard access to your site. We’ll check the speed optimization settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2021 at 12:13

    Hello,

    You imported Elementor demo, you can’t edit pages, Static Blocks created Elementor page builder using the WPBakery. Use Elementor https://prnt.sc/xa87xy to edit Static Blocks and page content https://prnt.sc/xa8atb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 21:34

    Hello,

    You can use the Elementor page builder for the Static Blocks the same way as the WPBakery. Just enable page editor for the Static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 21:32

    Hello,

    What problem do you have with the customizer? I don’t see any issues https://gyazo.com/c4ebced42b31947532c7195e3689034e
    What browser do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 21:29

    Hello,

    You can add the below custom

    .content-product .product-title a {
        line-height: 2.5ex !important;
        min-height: 5ex;
    }

    But titles of products that do not have brands will be lower https://prnt.sc/x8huo4 and we can do nothing with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 21:25

    Hello,

    I see that you use third-party plugins for the gallery. Try to disable them and check the page after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 18:54

    Hello,

    It redirects you to media page https://prnt.sc/x8bf0f
    Probably because of the same title. WP should have had to create the new title for the media or brand if such title already exists. Strange. Either remove that image and change the title of the image and upload it again with the changed title or provide us with FTP access, we’ll check why it does not change the title automatically.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 18:42

    Hello,

    Provide us with WP Dashboard and FTP access to your site to help you with this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 18:39

    Hello,

    1) What is the problem with the slider on mobile https://gyazo.com/f559766d712f3a28d2e135f75267236f ?

    2) Use Product category description to add the banner https://prnt.sc/x8avyx

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 18:05

    Hello,

    Set every slide bg color transparent https://prnt.sc/x88f6s and add the white full-screen layer https://prnt.sc/x88kx1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 17:56

    Hello,

    1), 2) Be careful while adding the custom code. Problem was caused by unclosed div tag https://prnt.sc/x876sc

    3) Keep this option disabled https://prnt.sc/x87b5p

    4) We don’t have HTML block 4 element for the header builder. Use widget area https://prnt.sc/x87ufk to add more custom code to widget https://prnt.sc/x87j4d

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 17:26

    Hello,

    Use the etheme_woocommerce_template_single_price hook to show it below the price, for example

    function you_save_echo_product() {
    	global $product;
    
    	// works for Simple and Variable type
    	$regular_price 	= get_post_meta( $product->get_id(), '_regular_price', true ); // 36.32
    	$sale_price 	= get_post_meta( $product->get_id(), '_sale_price', true ); // 24.99
    		
    	if( !empty($sale_price) ) {
    	
    		$saved_amount 		= $regular_price - $sale_price;
    		$currency_symbol 	= get_woocommerce_currency_symbol();
    
    		$percentage = round( ( ( $regular_price - $sale_price ) / $regular_price ) * 100 );
    		?>
    			<p class="you_save_price">You Save: <?php echo $currency_symbol .''. number_format($saved_amount, 2, '.', ''); ?></p>				
    		<?php		
    	} 
    		
    }
    add_action( 'etheme_woocommerce_template_single_price', 'you_save_echo_product', 20 ); // hook number

    Provide WP Dashboard access and link to the product with the sale schedule https://prnt.sc/x85p86 that does not show countdown https://prnt.sc/x85qpa . We’ll check why it does not work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 16:51

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 16:49

    Hello,

    Check the site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 15:24

    Hello,

    1) To hide mobile panel Theme Options > Mobile panel > off.
    2) To hide back to top Theme Options > Footer > Back to top button > “Back To Top” Button On Mobile > Off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 15:20

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 19, 2021 at 15:17

    Hello,

    I cleared the cache and these sections are ok.

    Regards

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Viewing 30 posts - 11,281 through 11,310 (of 30,391 total)
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