Quick view on mobile cuts off content - by Martin

This topic has 12 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

  • Avatar: kikjou
    Martin
    Participant
    January 15, 2021 at 08:53

    Hi,
    the quick view on mobile causes some problems.

    The text of the short description is cut off on the right side. Adjusting the width of the quick view canvas did not solve it. I tried it on different phones.

    Also, the close button does not block content underneath, e.g. if there is a link underneath it would open.

    Thank you
    Martin

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 15, 2021 at 14:12

    Hello,

    Provide us also with the FTP access to your site to check the issue with the QV in more detail.

    Regards

    Avatar: kikjou
    Martin
    Participant
    January 15, 2021 at 14:42

    Hello,
    thanks, here you go
    Martin

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 16, 2021 at 10:08

    Hello,

    Add the next code in Theme Options > Theme custom CSS:

    .et-quick-view-canvas .et-content-inner {
    overflow: hidden;
    }

    Regards

    Avatar: kikjou
    Martin
    Participant
    January 18, 2021 at 15:04

    Hello Rose,

    thank you!

    Concerning the other issue with the close button of the quick view sidebar: it’s fine if this will be fixed with the next update. just let know, please.

    Thank you
    Martin

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 18, 2021 at 22:23

    Hello,

    You are welcome.

    Regards

    Avatar: kikjou
    Martin
    Participant
    January 19, 2021 at 07:51

    Hi,
    just checking, because you have not yet responded to the problem with the close button. Will it be fixed?
    Thank you
    Martin

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 20, 2021 at 15:51

    Hello,

    We don’t face any issue with the close button https://gyazo.com/8654ec89e7473c1d8957ab79de6db491

    Regards

    Avatar: kikjou
    Martin
    Participant
    January 22, 2021 at 09:47

    Hello,
    that’s interesting. On Xiaomi Mi 10 it works correctly. I see it on iOS 14.3, iphone 8 Plus, in Safari and Edge.
    Actually the whole area below the close button (i.e. the dark overlay) remains tapable and links open.
    The problem does NOT exist with the off-canvas sidebar for the product filter
    Best regards
    Martin

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 22, 2021 at 13:50

    Hello,

    Do you have this issue in Safari on mobile only or on the desktop? Because I checked the desktop version and it works fine https://gyazo.com/00cd1218847faf7397f523204154f743

    Regards

    Avatar: kikjou
    Martin
    Participant
    January 22, 2021 at 15:51

    Hello,
    I haven’t checked Safari on desktop, but it works in all other desktop browsers.
    However, on iPad (air 2, latest iOs) the problem is the same as on the iphone. Could it be device related?
    Best regards
    Martin

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 27, 2021 at 07:55

    Hello,

    Yes, that could be related to mentioned devices. I passed your issue to developers.

    Regards

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