Shopping cart and checkout pages aren't responsive

This topic has 8 replies, 4 voices, and was last updated 3 years ago ago by Rose Tyler

  • Avatar: Majid Sheikh
    Majid Sheikh
    Participant
    February 10, 2021 at 18:48

    The website isn’t responsive to a completely special shopping cart and checkout page.
    https://prnt.sc/yzu3nq
    https://prnt.sc/yzu63b

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2021 at 11:43

    Hello,

    Are you have any limits to check your site from other countries? Your site is not available for our support staff https://prnt.sc/z2yc9h

    Regards

    Avatar: Majid Sheikh
    Majid Sheikh
    Participant
    February 11, 2021 at 13:46

    No, there’s no limit anyone can access the site from anywhere.
    Will you please share your country so that I can check that with my hosting partner.

    Thank You

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2021 at 19:34

    Hello,

    The country of the support expert who will work on your issue is Ukraine.

    Regards

    Avatar: Majid Sheikh
    Majid Sheikh
    Participant
    February 13, 2021 at 12:48

    Hi,

    Please check now.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 13, 2021 at 19:20

    Hi

    My friend this theme is fully responsive and lot of customer who are using this theme and it is working absolutely fine. We see you have installed so many 3rd party plugins along with multiple page builder kindly deactivate 3rd party plugin one by one and then check your website cart and checkout page and let us know.

    Avatar: Majid Sheikh
    Majid Sheikh
    Participant
    February 16, 2021 at 17:56

    Hi Robert,

    You were right I have deactivated all the plugins and now the site is fine. Will be please tell me the required plugins for xStore theme so that I can easily delete other plugins.

    Thank You

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2021 at 08:58

    Hello,

    Please read this article – https://xstore.helpscoutdocs.com/article/36-included-plugins

    Regards

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