It’s known issue. We’ll fix this in the next theme update. If you provide us with WP Dashboard and FTP access to your site we’ll be able to fix this before the update.
Regards
Olga Barlow
Participant
April 12, 2021 at 16:17
Hello,
Yes, you can share theme archive and XStore core plugin archive with plugin developers if they need that. Let me know if they need any assistance from our side. They could contact us using contact form here https://www.8theme.com/contact-us/
Regards
Olga Barlow
Participant
April 12, 2021 at 16:01
Hello,
Replaced with the below code
.single-product .et_product-block del,
.product-content .price del {
font-size: 14px;
}
Check now.
Regards
Olga Barlow
Participant
April 12, 2021 at 15:55
Hello,
Provide us with WP Dashboard and FTP access, please. Have you updated both: XStore theme and XStore core plugin to latest versions?
Regards
Olga Barlow
Participant
April 12, 2021 at 15:53
Hello,
We don’t have such option. It’s possible to implement only by additional customization. You can submit customization request here.
Regards
Olga Barlow
Participant
April 12, 2021 at 15:52
Hello,
We would like to inform you that we created AMP version of the XStore theme. You can test in on the default demo https://xstore.8theme.com/
Regards
Olga Barlow
Participant
April 12, 2021 at 15:50
Hello,
1) Do you mean that product gallery is not display like slider but like grid https://prnt.sc/11amfw2 ?
2) Do you use child theme? Did you overwrite product image and product image thumbnails files in the child theme?
3) Provide us with WP Dashboard and FTP access to your site, please.
Do you add just simple links to screenshots or use any HTML tags like image or something in your message?
Regards
Olga Barlow
Participant
April 12, 2021 at 15:15
Hello,
You translated option value of admin string that should not be translated, so remove it from string translator https://prnt.sc/11alqey
Check site now.
Regards
Olga Barlow
Participant
April 12, 2021 at 14:34
Hello,
Provide us with temporary WP Dashboard access to check your site and help you because we can’t do this without Dashboard access because of the maintenance mode you have https://prnt.sc/11akypa
Regards
Olga Barlow
Participant
April 12, 2021 at 14:23
Hello,
We have translation for theme only (7%) for this language. If you want I can send you translation to your email.
Regards
Olga Barlow
Participant
April 12, 2021 at 14:19
Hello,
Could you, please, provide link to product with the issue? Because I don’t see problem https://prnt.sc/11aknoc
Regards
Olga Barlow
Participant
April 12, 2021 at 14:17
Hello,
The issue caused by CSS minification option of SG Optimizer plugin. If you use the plugin minification option then don’t use Optimize Frontend CSS option in theme options.
Check your product grid now.
Regards
Olga Barlow
Participant
April 12, 2021 at 13:55
Hello,
Did you watch the video tutorial that I sent you?
Look, you use 2 header on your site:
One for the whole site that you are able to edit once you open the Theme Options > Header builder.
Second header is the home page header https://prnt.sc/11ajsgk
So, to edit home page header click on edit link and edit the header https://prnt.sc/11ak0fm
Clear cache after your changes.
Regards
Olga Barlow
Participant
April 12, 2021 at 13:31
Hello,
Provide us with temporary WP Dashboard access to your site to check the issue in more detail and help you. You use Maintenance mode and we can’t check the site without Dashboard access.
Regards
Olga Barlow
Participant
April 12, 2021 at 13:30
Hello,
Thank you for using our theme!
Unfortunately, we don’t have such option in our theme. You can submit additional customization request here or look for third-party plugins that may help you to implement this.
Regards
Olga Barlow
Participant
April 12, 2021 at 13:28
Hello,
Replace the previous code with this one
.content-product .product-content-image, .product-mini-image, .product-title, .cart .product-thumbnail a, .content-product .products-page-cats a {
pointer-events: none;
}
Did you install any plugin for images lazy loading? In this case go to Theme Options > Speed Optimization > Image loading > Choose Default. Check images after that.
Thank you for using our theme. Try to activate theme now.
Regards
Olga Barlow
Participant
April 12, 2021 at 12:29
Hello,
1) You did not place the translation in System location https://prnt.sc/11aiewo If you place translation to author directory you will lose it after theme update. Keep in mind that.
2) You did not translate strings, for example, Register https://prnt.sc/11aifi4
Once I translate it everything works well https://prnt.sc/11aihfv
Regards
Olga Barlow
Participant
April 12, 2021 at 12:24
Hello,
You should be able to edit it from Theme Options > Header builder > edit Promo popup element. If you use the Multiple headers option and different header for the home page then make sure that you edited both the default header and home page header.
Provide us with WP Dashboard access if it does not help.
Regards
Olga Barlow
Participant
April 12, 2021 at 12:21
Hello,
Install and activate Loco translate plugin and go to Loco Translate > Plugins > XStore core > create translation for your language and translate the mentioned strings.
