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After Xstore theme update the whole site is broken

This topic has 9 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

thijshaarman

Participant

May 11, 2021 at 13:40

Hi,

I just updated yesterday the xstore theme to 7.2.8 and my xstore core version is 3.2.8.
But after the update is my whole website broken. Only when i look to the website in admin mode then ist fews good.

#287087 Copied Theme version: 7.2.8

8 Answers

Olga Barlow

Support staff

May 11, 2021 at 18:22

Hello,

Provide us with WP Dashboard and FTP access to your site. We’ll fix the issue.

Regards

#287141 Copied

thijshaarman

Participant

May 11, 2021 at 18:28

Hi,

Great thank you!
In the private content the login for FTP and website.

Please contact administrator
for this information.

#287144 Copied

Olga Barlow

Support staff

May 11, 2021 at 19:26

Hello,

Thank you. I passed issue to our developers. I’ll inform you once they fix the problem.

Regards

#287149 Copied

kam

Participant

May 11, 2021 at 22:10

I have the same problem, after installing the theme it is broken…

Please contact administrator
for this information.

#287164 Copied

Olga Barlow

Support staff

May 12, 2021 at 07:49

Hello, @thijshaarman

Check now, please.

Regards

#287186 Copied

Olga Barlow

Support staff

May 12, 2021 at 07:50

Hello, @kam

Provide us with FTP access to fix the issue for you.

Regards

#287187 Copied

thijshaarman

Participant

May 12, 2021 at 17:02

Hi Olga,

Great it works!

Was it a problem with the update or just my fould?

#287302 Copied

Olga Barlow

Support staff

May 12, 2021 at 17:17

Hello,

It was theme issue with calling of the child theme styles when cache is enabled. Fix will be included in theme update.

Regards

#287308 Copied
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