Do you use variation swatches for any attribute on your site? If not then go to Theme Options > WooCommerce > Shop elements > Variation swatches > disable swatches. Check the Select options button after that.
Disable all the third-party plugins that do not come bundled with theme and import demo only after that. You’ll be able to enable these plugins once you import demo. Check your site now.
Unknown email address. Check again or try your username.
Could you, please, try to log in using provided access by yourself? After that reply back with the correct email or username. I suppose you made some misprints.
Regards
Olga Barlow
Participant
May 12, 2021 at 15:06
Hello,
Contact your hosting provider to get FTP host, FTP username and FTP pass.
Regards
Olga Barlow
Participant
May 12, 2021 at 15:04
Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.
Do you use CDN or server cache?
.home {
border-left: 20px solid #dbeddd;
border-right: 20px solid #dbeddd;
}
Regards
Olga Barlow
Participant
May 12, 2021 at 14:20
Hello,
We tested the creation of the page with the custom sidebar option and did not face issues with the auto-copying of the sidebar position. Do you use Translate and duplicate option to create translation https://gyazo.com/728af0f4626b65e4ae978e3e707d5740
Make sure that you enabled “Copy” for the sidebar in the WPML settings https://gyazo.com/0fa896968f0bcae6dee594369de2098c
Provide us with WP Dashboard access to your site to test the issue if it does not help, please.
Regards
Olga Barlow
Participant
May 12, 2021 at 14:07
Hello,
We have added the below code to the production site to fix the issue. Check now.
.woocommerce .header-wrapper form .form-row .required {
visibility: unset;
}
Regards
Olga Barlow
Participant
May 12, 2021 at 13:55
Hello,
Move xstore theme and xstore-core plugin to production site and also edit the child theme functions.php and replace
<?php
add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles');
function theme_enqueue_styles() {
etheme_child_styles();
}
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.
Regards
Olga Barlow
Participant
May 12, 2021 at 13:46
Hello,
Do you use child theme and cache plugin? The current version of the theme has some issues with the calling of child theme styles when cache is enabled but we plan to release new update in 1-2 days that fix this problem.
Regards
Olga Barlow
Participant
May 12, 2021 at 13:44
Hello,
I checked the mentioned settings and did not face issues with saving and applying changes, change the container bg color also https://gyazo.com/d389284dfd713573a4ecc69276d80007 .
Some elements were customized using custom CSS, you can change the colors in Theme Options > Custom CSS > General.
If you can’t find how to change color of some elements feel free to ask and provide the screenshot, we’ll guide you.
Regards
Olga Barlow
Participant
May 12, 2021 at 13:32
Hello,
1) Check the styles again, please.
2) Contact your hosting provider to find out why you have DB errors.
1) Give our user admin permissions. Because we can’t check the backend.
2) Provide FTP access to wp-content folder, we need to make changes not just in theme but also in the xstore-core plugin.
Point is that we don’t have special recommendations for our theme for the cache plugin options. Our theme and bundled plugins support CSS, JS, HTML minification and combine options, fonts preload etc. So, you can enable all these options and follow cache plugin docs to set it up. But we are not responsible for the third-party plugins that users use and that’s why you may face problems with the displaying because JS or CSS minification of the third-party plugin could cause issues for example.
We don’t have more options in theme to speed it up. So, try to improve the server settings.
Regards
Olga Barlow
Participant
May 12, 2021 at 07:50
Hello, @kam
Provide us with FTP access to fix the issue for you.
Regards
Olga Barlow
Participant
May 12, 2021 at 07:49
Hello, @thijshaarman
Check now, please.
Regards
Olga Barlow
Participant
May 11, 2021 at 19:32
Hello,
Could you, please, contact your hosting provider and ask to check the Mail server error log? Do you have errors there? Does your log display that server sends emails?
Regards
Olga Barlow
Participant
May 11, 2021 at 19:31
Hello,
No, it’s related not just to Nitropack but to the calling of the child theme styles. Check again, please.
Regards
Olga Barlow
Participant
May 11, 2021 at 19:27
Hello,
Yes. If you provide us with WP Dashboard access I could create an example for you.
Regards
Olga Barlow
Participant
May 11, 2021 at 19:26
Hello,
Thank you. I passed issue to our developers. I’ll inform you once they fix the problem.
