New install theme options gives blank page

This topic has 6 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

  • Avatar: fatunicorn
    fat unicorn
    Participant
    May 14, 2021 at 13:14

    Hi we are updating a clients website and have decided to use your theme, we have installed as per instructions, when we access the theme options, the right hand window, which would show us the changes we were to make is blank.

    any help would be appreciated

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 14, 2021 at 14:49

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site, please? We’ll check the issue in more detail.

    Regards

    Avatar: fatunicorn
    fat unicorn
    Participant
    May 14, 2021 at 15:36

    information sent

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 14, 2021 at 16:08

    Hello,

    What page builder do you plan to use on your site: WPBakery or Elementor?
    Do you plan to install demo content? What demo would you like to import?

    Regards

    Avatar: fatunicorn
    fat unicorn
    Participant
    May 14, 2021 at 16:15

    no demo content please

    in the instructions it does not specify which builder to use, which one gives us the most options?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 14, 2021 at 16:47

    Hello,

    I prefer Elementor. But many users like WPBakery. So, I would recommend you to watch video description of both builders and choose one of them and disable another one.

    Contact your hosting provider and ask for server error logs. Provider us with server error logs file, please. It looks that you reached some server limit that customizer has the and server error log will help to understand which one.

    Regards

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