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Product Slider problem - by Stanley - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Stanley

Stanley

Participant

May 14, 2021 at 15:39

Please refer private area

Please, contact administrator
for this information.

#287557 Copied Theme version: .7.2.8 WooCommerce version: Version 5.1.0

15 Answers

Olga Barlow

Support staff

May 14, 2021 at 16:18

Hello,

1) I don’t see any slider on the home page. Could you, please, provide us with correct link and temporary WP Dashboard access to your site to check and help you? Unfortunately, I can’t tell you the reason of the issue by video/screenshot only, we need to inspect site.

2) Did you place the custom code directly to parent theme style.css? Why don’t you use Theme Options > Custom CSS area that was created for these purposes? Don’t edit parent theme files because you will need to update theme in the future and it causes a lot of problems. Either use Custom CSS area if you need just CSS changes or use child theme if you need php changes. But don’t change the parent theme itself. Move your styles to mentioned area and update theme after that.

Regards

#287566 Copied

Stanley

Participant

May 14, 2021 at 16:47

Refer Private

Please contact administrator
for this information.

#287574 Copied

Olga Barlow

Support staff

May 14, 2021 at 17:08

Hello,

1) Provide us with FTP access to your site to check the issue with the images in more detail.
2) Yes, move the custom CSS to Custom CSS area or to child theme style.css. It should work. Move the code and update theme. If your code does not work then let me know and I’ll check it to make it work.

Regards

#287578 Copied

Stanley

Participant

May 15, 2021 at 15:55

Please refer private

Please contact administrator
for this information.

#287653 Copied

Olga Barlow

Support staff

May 17, 2021 at 09:02

Hello,

Have you already changed WP Dashboard access? We can’t log in to your Dashboard anymore.

Regards

#287747 Copied

Stanley

Participant

May 18, 2021 at 03:04

Content at private area

Please contact administrator
for this information.

#287892 Copied

Olga Barlow

Support staff

May 18, 2021 at 13:59

Hello,

Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#287942 Copied

Olga Barlow

Support staff

May 18, 2021 at 15:12

Hello,

Check now, please.

Regards

#287953 Copied

Stanley

Participant

May 21, 2021 at 17:22

Pls refer private

Please contact administrator
for this information.

#288534 Copied

Rose Tyler

Support staff

May 22, 2021 at 09:13

Hello,

You’re welcome!
We can’t log in, please provide correct wp-admin access.

Regards

#288572 Copied

Stanley

Participant

May 22, 2021 at 09:36

As per in private area

Please contact administrator
for this information.

#288577 Copied

Rose Tyler

Support staff

May 22, 2021 at 14:09

Check settings of Products element and Make sure that “Show sale counter” is On. Provide URL of page where it doesn’t work.

Regards

#288604 Copied

Stanley

Participant

May 22, 2021 at 17:18

Hi Rose,

The Sales counter have been enable as told during 21st May posting. Please refer private content area for URL.

Thanks.

Please contact administrator
for this information.

#288621 Copied

Olga Barlow

Support staff

May 24, 2021 at 12:26

Hello,

Take our apologies for the delay in answering.
Point is that variable product has option to add a schedule for every single variation and these schedules could be different, we can’t show them all. That’s why we display the counter only in case the simple product schedule date used. In your case you can switch to simple type, set date, switch to variable type and save settings only after that https://gyazo.com/bb94e0b127afcc70df9b010703447232

Regards

#288730 Copied

Stanley

Participant

May 24, 2021 at 16:41

Hi Olga,

You are awesome! It works! Love you support team guys much.

Thanks.

#288756 Copied
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