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Font won’t load on shopping pages - by Bas Kling

This topic has 7 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Bas Kling

Bas Kling

Participant

May 14, 2021 at 11:32

Hi,

We’ve upgraded to xcore version 3.2.8 yesterday, and since, our font Open Sans won’t show anymore on any of the category pages nor any of the SPP’s. Only the title font, Trajan still shows correctly.
All static pages display both fonts just fine.

Can you please have a look?

-EDIT- : font in footer won’t load either

#287504 Copied Theme version: 7.2.8

6 Answers

Rose Tyler

Support staff

May 14, 2021 at 14:02

Hello,

Provide URL and temporary wp-admin access.

Regards

#287536 Copied

Bas Kling

Participant

May 15, 2021 at 09:26

Private

Please contact administrator
for this information.

#287610 Copied

Rose Tyler

Support staff

May 15, 2021 at 14:32

Hello,

Update the theme and Core plugin to 7.2.9/3.2.9 versions.
Connect to your server via FTP and remove wp-content/fonts/open-sans/ folder. After that go to Theme Options > Typography > re-choose font and save settings.

Regards

#287640 Copied

Bas Kling

Participant

May 16, 2021 at 11:05

7.2.9 / 3.2.9 doesn’t show in my updates?
Xstore welcome page says there’s an update available, but my wordpress dashboard or plugins page doesn’t offer the update option

#287700 Copied

Olga Barlow

Support staff

May 17, 2021 at 10:59

Hello,

I see that the default Dashboard > Updates WordPress menu item on your site. Probably you disabled WP auto-updates using config or one of the third-party plugins did that.

Regards

#287761 Copied

Bas Kling

Participant

May 17, 2021 at 17:23

Thanks. Our developer has indeed disabled and set up a staging area.

#287833 Copied
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