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Viewing 30 posts - 7,471 through 7,500 (of 30,391 total)

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Olga Barlow

Participant

June 23, 2021 at 21:12

Hello,

1) Update theme to latest version (7.2.11) and XStore core to 3.2.11.
2) Explain the issue in more detail because I don’t understand your problem. Provide link to page where you have the problem.

Regards

#291838 Copied In reply to: no products were found

Olga Barlow

Participant

June 23, 2021 at 21:09

Hello,

You are welcome.
1) It’s possible if you use our header builder. You can use the Multiple header feature https://youtu.be/BpeXfzNwkOc I don’t know if this is possible if you use the header created using Elementor Pro header builder. Ask plugin author about this.

2) Provide us with link to page where you have the mentioned issue.

Regards

#291837 Copied In reply to: shop page

Olga Barlow

Participant

June 23, 2021 at 21:02

Hello,

Add the below code to child theme functions.php
add_action( 'woocommerce_after_shop_loop_item_title', 'woocommerce_template_single_excerpt', 5);

Regards

#291836 Copied In reply to: short description on category page

Olga Barlow

Participant

June 23, 2021 at 20:29

Hello,

Here is default Storefront theme is enabled and error in the console https://prnt.sc/16f3wm1
Could you, please, enable Storefront theme (this is the official WooCommere theme) and send us the video of how it works for you and the console during submission?

Regards

#291834 Copied In reply to: Problems and conflicts

Olga Barlow

Participant

June 23, 2021 at 20:27

Hello,

Issue was caused by the Delay JavaScript execution option of the cache plugin. If the option is disabled gallery works fine and there are no errors. Once I enabled option I see JS error from the WooCommerce plugin and from our theme. SO, keep the option disabled.

Regards

#291833 Copied In reply to: Simgle Product Image Zoom Is not Working and Double product

Olga Barlow

Participant

June 23, 2021 at 20:18

Hello,

We are sorry but XStore is not included in the subscription. Only themes from this page are included https://www.8theme.com/our-products/

If you want XStore you can buy it on ThemeForest only https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546/

Regards

#291832 Copied In reply to: How to access and download XSTORE when in unlimited downloads

Olga Barlow

Participant

June 23, 2021 at 20:12

Hello,

You are welcome.

Regards

#291831 Copied In reply to: Hover animation in your theme to my theme.

Olga Barlow

Participant

June 23, 2021 at 20:11

Hello,

If you don’t want to load secondary menu CSS and all the other unused CSS then go to XStore > File generator > check the elements you use on your site and generate styles. You won’t have secondary CSS after that.

Regards

#291830 Copied In reply to: Unset Secondary Menu and All Dept Menu

Olga Barlow

Participant

June 23, 2021 at 20:09

Hello,

As a rule, such issue with the Revolution slider is related to the cache plugin and minification/ combine option of the JS.
So, do you use the cache plugin? Try to disable this option.

Regards

#291829 Copied In reply to: Xstore Pet Theme Icons in Menu not Working

Olga Barlow

Participant

June 23, 2021 at 20:06

Hello,

1) Point is that your site does not send emails even with the default theme enabled. Try to install one of the dedicated SMTP providers https://docs.woocommerce.com/document/email-faq/#section-7 and check emails after that.

2) All the available settings you can find here https://support.rightpress.net/hc/en-us/articles/200722636-General-Settings

Regards

#291828 Copied In reply to: Built-in Email edited changes not reflecting in the emails sent

Olga Barlow

Participant

June 23, 2021 at 19:57

Hello,

There should be col-md-3 col-md-pull-9 by default. So, go to Pages > edit Shop page > scroll down to 8theme Options and make sure that sidebar size is set to default.

Regards

#291826 Copied In reply to: How to resize the shop page sidebar size?

Olga Barlow

Participant

June 23, 2021 at 15:08

Hello,

Provide us also with FTP access. We need to check the issue in more detail.

Regards

#291810 Copied In reply to: Breadcrumbs on Dokan store page – does not display shop name.
Olga Barlow

Participant

June 23, 2021 at 15:05
Hello,

Find the below custom

footer .elementor-widget-wp-widget-etheme-menu .menu-element.horizontal .menu>li { display: flex; flex-direction: column; align-items: center; }

and replace with

footer .elementor-widget-wp-widget-etheme-menu .menu-element.horizontal .menu { display: flex; flex-direction: column; align-items: center; }

Check the items after that.

Regards
#291809 Copied In reply to: Hover animation in your theme to my theme.
Olga Barlow

Participant

June 23, 2021 at 14:56

Hello,

Can’t log in to your site https://gyazo.com/56854c1a47d27824a1da7fcf2ec1e1c8
And could you, please, provide us with FTP access? We could try to help you with the child theme style.css disabling if you want.

Regards

#291808 Copied In reply to: Unset Secondary Menu and All Dept Menu

Olga Barlow

Participant

June 23, 2021 at 14:48

Hello,

Can’t log in to your Dashboard. Check the access and provide the correct one, please.

Regards

#291806 Copied In reply to: Dokan store full width

Olga Barlow

Participant

June 23, 2021 at 14:45

Hello,

Thank you for using our theme! Your site looks very nice and clean.
If your site works fash sometimes and slow sometimes as a rule it’s related to the server. So, we would recommend you to contact your hosting provider and ask to observe your site, to check server reports when it works slow and when it works fast to find out what causes the issue.

If you provide us with WP Dashboard access we could check theme optimization settings, maybe we’ll be able to set them up better.

Regards

#291804 Copied In reply to: Website speed problem

Olga Barlow

Participant

June 23, 2021 at 14:37

Hello,

Disabling of that option allows to open theme options without a problem.
We are working on 2 other issues ( tabs and static block in selector).

Regards

#291803 Copied In reply to: SPB won’t copy
Olga Barlow

Participant

June 23, 2021 at 14:29
Hello,

1) Add the below code to Theme Options > Custom CSS

.product-content .et-single-buy-now.single_add_to_cart_button.button, .et_product-block .et-single-buy-now.single_add_to_cart_button.button { max-width: 108px; }

2) Provide us with correct WP Dashboard and FTP access and we’ll check the issue with the wishlist in more detail.

Regards
#291802 Copied In reply to: There has been a critical error on this website.
Olga Barlow

Participant

June 23, 2021 at 14:25

Hello,

Provide us with the WP Dashboard and FTP access to your site and we’ll help you.

Regards

#291801 Copied In reply to: Edit “Sold by” avatar

Olga Barlow

Participant

June 23, 2021 at 11:55

Hello,

But the shop page sidebar is set to 1/4 width of the container by default (3 columns sidebar + 9 columns products content = 12 columns layout). Could you, please, provide us with link to your shop page for better understanding and also provide screenshots of the necessary layout?

Regards

#291784 Copied In reply to: How to resize the shop page sidebar size?

Olga Barlow

Participant

June 23, 2021 at 11:51

Hello,

I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#291783 Copied In reply to: export and import

Olga Barlow

Participant

June 23, 2021 at 11:41

Hello,

Issue is related to PHP Memory limit
PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 16777224 bytes)

I added below code to your wp-config
define( 'WP_MEMORY_LIMIT', '256M' );

Regards

#291782 Copied In reply to: Store Page Not Full-Width

Olga Barlow

Participant

June 23, 2021 at 11:28

Hello,

Now we even can’t connect to your server
Command: open “panzera@124.41.211.224” 2222
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Regards

#291780 Copied In reply to: Theme not working post update

Olga Barlow

Participant

June 23, 2021 at 11:25

Hello,

What should we use here https://gyazo.com/995fe447b707442f62013096ad5f3348 ?
The credentials that you provided do not work for the auth popup.

Regards

#291779 Copied In reply to: How do I get the product category widget to SHOW MORE categories on click?

Olga Barlow

Participant

June 23, 2021 at 11:22

Hello,

Quick View is translated as I can see https://prnt.sc/16fsp7w
I suppose you have this issue if checking your site from your admin account because you chose English lang for the user in the profile settings. But if you check the site from incognito mode when you are not logged in you’ll see that it’s translated.

Regards

#291778 Copied In reply to: Can’t translate the quick view off canvas

Olga Barlow

Participant

June 23, 2021 at 11:10

Hello,

Can’t log in using credentials that you provided https://gyazo.com/c5d5554f22c6057847a3b71f574c8b27

Regards

#291777 Copied In reply to: Slider Revolution only loads on mouse hover (On mobile if you tap the screen)

Olga Barlow

Participant

June 23, 2021 at 11:09

Hello,

Code is ok.

Regards

#291776 Copied In reply to: Increase Footer Widgets

Olga Barlow

Participant

June 23, 2021 at 11:07

Hello,

You are welcome.
Glad to hear that you found the solution.

Regards

#291775 Copied In reply to: XStore vs. YITH Product add-ons plugin

Olga Barlow

Participant

June 23, 2021 at 10:59

Hello,

Take my apologies for the delay in answering.
1) Once I cleared the cache products appeared on the shop page.
2) Provide us with FTP access to check the issue with the button URL in more detail.

Regards

#291774 Copied In reply to: Webshop disappears

Olga Barlow

Participant

June 23, 2021 at 10:49

Hello,

1) I found that you don’t have any multilanguage plugin, so there is no language switcher to show in header, I removed the demo menu (that we used just like an example that you can add to that area).
To show the currency switcher I enabled the HTML Block 3 in the mobile menu and used switcher shortcode there https://gyazo.com/9958736f9d7d10c35d6c36b2846615a8

2) You added h3 tag for the currency shortcode and it caused an additional margin. I removed that tag and the currency selector is aligned.

Regards

#291770 Copied In reply to: Currency
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Viewing 7,500 results - 7,471 through 7,500 (of 30,391 total)

Viewing 30 posts - 7,471 through 7,500 (of 30,391 total)

← 1 2 3 … 249 250 251 … 1,012 1,013 1,014 →

Forum Replies Created

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