Webshop disappears - by gewoonbovenaan - on WordPress WooCommerce support

This topic has 17 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

  • Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 17, 2021 at 09:15

    Hi,

    This week somehow the webshop page is empty and the whole shop disappeared. https://gyazo.com/f37ee70fe896eee01dbdedf1b10af844 I have run all the updates and checked if a plugin crashes but i cant find out why.
    I have set the code [products] in the shoppage because i thought that is preventing the empty page, but then the filter doesnt work anymore, when clicking on the 3rd pagination the page gets empty again. https://gyazo.com/a0cd3a231ef18a21fd3712c200a9dd2e

    Can you please check why?

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 17, 2021 at 10:53

    Hello,

    I removed the mentioned shortcode but the shop page works fine. It displays products as it should. Don’t see the issue.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 21, 2021 at 08:45

    Please check again, the shop is offline again! https://yourlight.com/webshop/

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 21, 2021 at 09:20

    Also the button ”webshop” i cant change to another link, when i save it it keeps showing the link: yourlight.com/# instead of yourlight.com/webshop-verlichting
    https://gyazo.com/5b558924293cc845571924d801298da8
    https://gyazo.com/f24ede29c1e403c5a982879c8ff012e8

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 22, 2021 at 13:49

    Can you please respond to this? The error remains

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 23, 2021 at 10:59

    Hello,

    Take my apologies for the delay in answering.
    1) Once I cleared the cache products appeared on the shop page.
    2) Provide us with FTP access to check the issue with the button URL in more detail.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 23, 2021 at 14:52

    Hi,
    Because it took so long to respond i had to re-set the page, thats why you see it. 2 days it was not showing and an empty page because i thought u should see it. but i needed to find a solution so i have set it back and use another page with manual products. The shop disappears but when u go to productsection in woocommerce and re-set the shoppage the products come back. One day later they disappear again. the problem is not solved and we cant reproduce it. only see when its gone.

    2. : please check private..

    Please contact administrator
    for this information.
    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 24, 2021 at 08:27

    It crashed again https://yourlight.com/webshop/ now i keep it empty until you respond..

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 24, 2021 at 13:05

    Hello,

    I see that you use WPML. Could you disable WPML plugin and observe if issue happens again? Because I suppose that it could be related to WPML. System does not detect that page as the archive page.

    Issue with the button link fixed. Check now.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    November 23, 2021 at 10:56

    Hi, this issue is still relevant. i have talked to WPML, they point to Woocommerce, Woocommerce point to Xstore. and so on. Now i experience this with many webshop i have where Xstore is installed.

    please check:

     

    vinopura.nl/winkel  https://gyazo.com/5c0419bd5dcec670a379afef10d4a82d

    When you are logged in you see the store https://gyazo.com/1c3c1f8caab600013d4036c7a7a842f7

    But customers cant see it.

    on yourlight.com: https://gyazo.com/6e59e6f784e0858246b560886ab04c4c

    Dutchmadeleather.nl/winkel : https://gyazo.com/e0b000f9a6da1bc5783f7042e4332c82 

    The vinopura doesnt have and never had WPML installed so thats not the point. I can get the store back by choosing a different shoppage and then change back to ”winkel”https://gyazo.com/50db50a56e7508bba95b21c4add5cf27 but it will be empty within 24hours.

    I need a solution asap because its killing business. Can you please check again?

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2021 at 17:36

    Hello,

     

    It’s easy to check if the error is related to them. Once you get the error you need to switch to the Storefront theme and check. If you still don’t have products then the issue is not related to the theme.

    We resaved permalinks (Settings > Permalinks) for the yourlight and the shop works ok again. So, server permalinks settings could be the reason. Our theme does not have any code that may affect that.

    Can’t log in to dutchmadeleather https://prnt.sc/20nostj to check how it works with the Storefront.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    December 28, 2021 at 11:19

    I went back and forth, from the hosting provider who is repsonsible for the server (server permalinks), to Woocommerce and they checked it, serverguy points to woocommerce and Woocommerce points to Xstore as the only thing all the shops (vinopura.nl, dutchmadeleather.nl etc..) have in common is having Xstore installed and when you see Yourlight.com/webshop it was empty then changed to storefront and the shop came back again. https://gyazo.com/fc801f206d6c80ccd322a1e13ff724ac This feels an endless circle.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 28, 2021 at 17:23

    Hello,

    I see that you have PHP memory errors on your site https://prnt.sc/24z18dv So, it also could be the reason of the empty shop page. So, update themes and all the plugins to latest versions on all your sites and increase PHP memory limit. Monitor your sites after that.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    January 11, 2022 at 16:07

    We raised it but with no succes. its still going blank.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 12, 2022 at 11:01

    Hello,

    Errors from 2022-01-07 display that you have the memory problem and it was not resolved https://prnt.sc/26cquia
    I would recommend you to check the list of active plugins and disable those that you don’t really need or use because every additional plugin uses PHP memory. Also, maybe ask your hosting provider which requests uses your PHP memory most of all to find out what could be the reason of such high memory usage.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    January 25, 2022 at 10:10

    Please see this error related to 8theme after the shop disappeared.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 25, 2022 at 16:36

    Hello,

    We have added below code to the mentioned file to fix that fatal error https://prnt.sc/26j66p2
    defined( 'ABSPATH' ) || exit( 'Direct script access denied.' );

    Regards

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