Provide us with the WP Dashboard access to check the settings you use and help you.
Regards
Olga Barlow
Participant
July 1, 2021 at 14:22
Hello,
Extract new theme archive in wp-content/themes folder. Then remove your old parent theme and rename extracted xstore folder to your theme name. It won’t reset your site. Of course do the backup of your site before the update.
1) Provide us with server error logs. I see 500 errors from your server in the console.
2) Provide us with WP Dashboard and FTP access.
Regards
Olga Barlow
Participant
July 1, 2021 at 14:03
Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.
Regards
Olga Barlow
Participant
July 1, 2021 at 14:03
Hello,
Provide us with WP Dashboard access to your site to check the image that you uploaded.
Regards
Olga Barlow
Participant
July 1, 2021 at 13:56
Hello,
We have almost finished with the update but faced the following issues:
1) Your basedir of the uploads goes to /panzera.shop/public_html/wp-content/uploads instead of /rogerc34.sg-host.com/public_html/wp-content/uploads and theme options do not save styles file to correct directory. Contact your hosting provider to check and fix this.
2) We can’t open the widgets https://prnt.sc/17ugf9x I suppose also because of some server settings. So, contact your hosting provider to fix that. Let me know once you fix these issues and I’ll proceed with the update.
Regards
Olga Barlow
Participant
July 1, 2021 at 11:51
Hello,
1) Go to Header builder > edit Mobile menu > Extra Tab Content > choose the menu and select your secondary menu there.
2) Add the below code to Theme Options > Custom CSS
.et_b_header-menu .nav-sublist-dropdown .item-link > i {
margin-right: 5px;
}
3) We don’t have the option for the cart element to show the menu after clicking by the icon. Our cart element displays only items added to the cart and the checkout button. If you need someyhing extra you may submit cutomization request here because support does not include customization service.
4) Go to Header Builder > Sticky header > choose Sticky type and enable it for the Main header area for both desktop and mobile if you need it.
2) If you want to have default pagination then go to Plugins > disable and remove WooCommerce Infinite loading plugin.
Regards
Olga Barlow
Participant
July 1, 2021 at 11:25
Hello,
You can install bundled plugins from XStore > Plugin installer. Or from Plugins > Install plugin > upload > use plugin archives from the Downloads page https://www.8theme.com/downloads
Regards
Olga Barlow
Participant
July 1, 2021 at 11:24
Hello,
1) Go to Theme Options > WooCommerce > Single product builder > edit Upsell products element. If you tell me what exactly you want to change I could guide you in more detail.
2) I see that your site was hacked and there is malware code in the child theme functions.php. Contact your hosting provider and ask to scan your site, remove malware code and update the theme and XStore core plugin to the latest versions after that.
Go to Theme Options > WooCommerce > Shop > Product styles > Show Excerpt In Content Product > On.
Regards
Olga Barlow
Participant
July 1, 2021 at 10:55
Hello,
You are always welcome! Glad to be helpful.
Regards
Olga Barlow
Participant
July 1, 2021 at 10:55
Hello,
You see the username of the vendor in the breadcrumbs on our demo https://prnt.sc/17to4hj
Contact plugin author about this because it’s not related to our theme but to plugin.
Regards
Olga Barlow
Participant
July 1, 2021 at 10:47
Hello,
Switch to Text mode of the custom tab https://prnt.sc/17tn4uo , add your content and save. We have temporary glitch with the Visual mode but we’ll fix the issue in the next theme update.
Regards
Olga Barlow
Participant
July 1, 2021 at 10:39
Hello,
We have a release candidate of the AMP version plugin but it’s not officially released. If you want we could send you the necessary archives to your registration email. Let me know.
What block to show in Footer you can set from Appearance > Widgets > Footer widget area. At this moment you use Footer – Organic there. So, go to Static Blocks > edit Footer – Organic block using Elementor https://gyazo.com/02bc1abaded1b5698c0596630ac56f81
I don’t see the problem with editing this block.
Regards
Olga Barlow
Participant
July 1, 2021 at 09:34
Hello,
Provide us with the correct WP Dashboard access to check the issue in more detail. Also, keep in mind that you have access to any element settings on the left side and you can edit the menu settings by click on the Menu element in the left sidebar.
Regards
Olga Barlow
Participant
July 1, 2021 at 09:32
Hello,
Go to Theme Options > Header builder > edit connection block in the top header and edit the Contacts element.
Regards
Olga Barlow
Participant
July 1, 2021 at 09:30
Hello,
You are welcome.
Regards
Olga Barlow
Participant
July 1, 2021 at 09:20
Hello,
WooCommerce does not have options for this by default. Try the WooCommerce Checkout manager plugin for these purposes.
Check the user-scalable attribute again.
1) We did not disable any plugins because we were working on child theme files only.
2) We did not touch anything except child theme header.php file. That’s all. And changes in that file could not affect headings. I checked your h1 (SWEET BABY ROOM) and it’s less than 20 characters, that’s why you see that warning I suppose.
I found that you use the out-of-date version of our theme. Would you mind updating it to the latest version? Could you provide FTP access to your site to update the theme?
