Page 195 – 8theme.com

Forum Replies Created

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Olga Barlow

Participant

August 9, 2021 at 14:10

Hello,

Unfortunately, there is no way to replace the featured image with the 360 view and show the gallery over that. You can disable this option https://prnt.sc/1lp20pk and then you’ll get 360 icon https://gyazo.com/d9a81843c6c29026aa9a2dc760b6ee56 and product gallery. In other case you have 360 image but without gallery slider

Regards

#298285 Copied In reply to: AMP STORE doesnot display “Product 2”

Olga Barlow

Participant

August 9, 2021 at 13:16

Hello,

Check the WooCommerce > Status > Logs > what errors do you have there when user faced the mentioned issue?

Ask for the Account access of users who reported errors to allow us to log in to their accounts and test the issue. Also, provide us with admin access to your WP Dashboard.

We can’t tell what is the reason of the problem if we don’t see it.

Regards

#298283 Copied In reply to: Customers reporting issues with checkout page

Olga Barlow

Participant

August 9, 2021 at 13:08

Hello,

Why do you upload logo via file manager? Install SVG support plugin and upload logo via Media > Upload media. After that edit header using header builder and choose the uploaded image as the site logo.

Regards

#298281 Copied In reply to: Header

Olga Barlow

Participant

August 9, 2021 at 13:04

Hello,

I checked and see that header structure was imported https://prnt.sc/1lo4ftm
So, what exactly is not suitable for you?

Regards

#298279 Copied In reply to: Header Templates not working

Olga Barlow

Participant

August 9, 2021 at 13:01

Hello,

Disable the progress bar option https://www.8theme.com/documentation/docs/sales-booster/

Regards

#298278 Copied In reply to: Under the basket Spend 1188,00 zł to get free shipping

Olga Barlow

Participant

August 9, 2021 at 12:59

Hello,

Gallery on the About us page fixed.
If you want to sell the images then you need to create them as the products https://docs.woocommerce.com/document/digital-downloadable-product-handling/#creating-downloadable-products

Once you create products then your visitors will be able to visit the product page and buy it.

Regards

#298277 Copied In reply to: Need assistance with updating XStore 8.0.3 version

Olga Barlow

Participant

August 9, 2021 at 12:01

Hello,

Do you want to move your site from one hosting to another? Use Duplicator plugin.
If you want to import theme options only then go to Theme Options > Import/Export > download export file. Then use this file to import settings to another site.

Regards

#298273 Copied In reply to: if i change the hosting

Olga Barlow

Participant

August 9, 2021 at 11:49

Hello,

I see a lot of js errors if I enable the default theme and disable all the plugins except Elementor and Elementor Pro https://prnt.sc/1ln0rrx
Please, contact Elementor support to fix these errors first and then contact us again.

Regards

#298271 Copied In reply to: Elementor not loading based on XStore Core (after new update)

Olga Barlow

Participant

August 9, 2021 at 11:38

Hello,

Thank you. I have passed the issues to our developers. I’ll inform you once they fix the problem.

Regards

#298268 Copied In reply to: Add to cart issues

Olga Barlow

Participant

August 9, 2021 at 11:37

Hello,

Ok, sure.

Regards

#298267 Copied In reply to: mobile menu issues

Olga Barlow

Participant

August 9, 2021 at 11:21

Hello,

We don’t have such option in our theme. You need to look for the third-party plugins that allow you to implement that or order additional customization services.

Regards

#298266 Copied In reply to: Subscription & QR Code Tickets

Olga Barlow

Participant

August 9, 2021 at 11:20

Hello,

We made fixes in xstore/framework/theme-functions.php. Fix also will be included in the next theme update.

Regards

#298265 Copied In reply to: shop pages pagination after update to 8.0.3

Olga Barlow

Participant

August 9, 2021 at 11:19

Hello,

User that you provided does not have access to WP Dashboard. Please, change the permissions of that user to admin.

Regards

#298264 Copied In reply to: Can I use the product page template of other pre-built demos in the selected pre

Olga Barlow

Participant

August 9, 2021 at 11:11

Hello,

Error from your screenshot is an unknown error. So, we need access to your site to check it in more detail and help you. Please, provide us with WP Dashboard and FTP access to your site. Or create staging site (full copy of the existing) and provide us with access to staging to allow us to check the problem after theme update and fix it.

Regars

#298261 Copied In reply to: theme Demo import

Olga Barlow

Participant

August 9, 2021 at 11:08

Hello,

For me it’s not working so what now? no solution?

It means that you have some kind of cache and you need to clear it and check fixed header after that.

I tried to add the payment image and set the settings from your screenshot and it’s ok https://prnt.sc/1lmf3mu but I would recommend you to use px instead of %.

Regards

#298260 Copied In reply to: css from elementor not working

Olga Barlow

Participant

August 9, 2021 at 10:44

Hello,

As I can see from the video you did not publish changes https://prnt.sc/1lm3i1s

Regards

#298258 Copied In reply to: update not possible critical error

Olga Barlow

Participant

August 9, 2021 at 10:41

Hello, @Peter

Provide us with WP Dashboard access, please. We’ll check.

Regards

#298257 Copied In reply to: Header does not update on the site after making changes in the header builder

Olga Barlow

Participant

August 9, 2021 at 10:06

Hello,

You can go to Appearance > Themes > enable official Storefront theme and test by yourself https://gyazo.com/67c4f5c301214e15022f56785e85039c Does the author sent you video that it works with the Storefront theme? Provide us with a link to your topic of the author support forum.

Regards

#298254 Copied In reply to: Legenda Plugin Compatibility – WooCommerce Product Add-Ons

Olga Barlow

Participant

August 9, 2021 at 08:12

Hello,

Once you install and activate plugin from XStore > Plugin installer then it’s activated. You can manage home page sections from Home page section https://www.8theme.com/documentation/docs/home-page-section/
You’ll be able to check the AMP version of your site using a mobile device.

Even calendar is the third-party plugin page and it’s not included in the AMP version. So, if you have a separate page for this then the user will be redirected to non-AMP version of this page.

Regards

#298245 Copied In reply to: amp – some questions

Olga Barlow

Participant

August 9, 2021 at 08:08

Hello,

You edit the default header but home page header uses the Multiple headers feature and uses a separate header. Either edit multiple header https://www.youtube.com/watch?v=BpeXfzNwkOc or remove it to use the same header for all the pages.

Regards

#298244 Copied In reply to: Header does not update on the site after making changes in the header builder

Olga Barlow

Participant

August 9, 2021 at 08:07

Hello,

Clear cache and check now, please.

Regards

#298243 Copied In reply to: shop pages pagination after update to 8.0.3

Olga Barlow

Participant

August 6, 2021 at 17:34

Hello,

Ok, sure. Take your time.

Regards

#298014 Copied In reply to: Add to cart from shop page adds twice

Olga Barlow

Participant

August 6, 2021 at 17:33

Hello,

There is no such option in our theme or WooCommerce by default.

Regards

#298013 Copied In reply to: title

Olga Barlow

Participant

August 6, 2021 at 17:33

Hello,

Did you watch this video tutorial https://youtu.be/BpeXfzNwkOc ?
Go to the Multiple headers section and remove the home page header.

Regards

#298012 Copied In reply to: header not updating

Olga Barlow

Participant

August 6, 2021 at 17:30

Hello,

Something is wrong with the widgets. Provide us with WP Dashboard and FTP access to your site, please.

Regards

#298011 Copied In reply to: theme Demo import

Olga Barlow

Participant

August 6, 2021 at 17:28

Hello,

7) I have already told you about these options https://prnt.sc/1jx6gan
8) Yes, or from XStore > Theme Options. I don’t see any problem with that for our user https://gyazo.com/5ba0091eb11a5f435fceb5c1c00134d3

Regards

#298010 Copied In reply to: I donot understand some feature when create new product (single Product)

Olga Barlow

Participant

August 6, 2021 at 17:24

Hello,

Where did you get that shortcode? Use shortcode mentioned in WooCommerce docs https://docs.woocommerce.com/document/woocommerce-shortcodes/#special-product-attributes

[products limit="12" columns="4" orderby="popularity" on_sale="true" ]

Regards

#298008 Copied In reply to: Problems creating a page for sale items…

Olga Barlow

Participant

August 6, 2021 at 17:21

Hello,

To add filter by attribute with the checkboxes just go to Appearance > Widgets > add the Filter products by attribute and choose the display type list https://prnt.sc/1jx3xtw

We don’t have such price filter, so you need to look for a third-party plugin to implement that.

Regards

#298007 Copied In reply to: Layout Prob

Olga Barlow

Participant

August 6, 2021 at 17:16

Hello,

I tried to edit the mentioned page and everything changes fine https://gyazo.com/e08a2a3ca5b67f1e5ba4bb0f10d37f23 Any broken styles.

Regards

#298006 Copied In reply to: update not possible critical error

Olga Barlow

Participant

August 6, 2021 at 16:31

Hello,

1) Provide us with the screenshot of the page/block that you edit using Elementor editor for better understanding of changes that you do.
2) For me everything works fine https://prnt.sc/1jwjka2

Regards

#298004 Copied In reply to: css from elementor not working
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Viewing 5,850 results - 5,821 through 5,850 (of 30,337 total)

Viewing 30 posts - 5,821 through 5,850 (of 30,337 total)

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Forum Replies Created

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