I’m having problems with the woocommerce product add-ons plugin that I use on my site for personalization.
The add-on options disappear when adding to cart for some of the products. Here’s an example:
This product DOES NOT work when you add monogramming options: https://wholesale.thepaisleybox.com/product/jersey-lace-robe-white/
This product DOES work when you add monogramming options: https://wholesale.thepaisleybox.com/product/flower-girl-floral-robe/
Could you, please, provide us with FTP access to your site to check the issue in more detail?
Thank you for the reply. Yes – see private content area.
I’m sorry, I gave you the wrong information. See private content again.
Hope this gives you the information you need but let me know if not. Thanks!
My host said that you need to use sftp protocol when connecting.
Hi – try this.
Yes – we are able to login. https://v2uploads.zopim.io/M/E/o/MEoe9WgzX2LAEe26TCMgiupyC3npVYuU/8663a6304037e95eb8bd05852425b0776b7fb9a9.png
I’ve pasted the credentials in the private content area again for reference.
See notes below from my host:
They may want to check for updates or attempt this with a different FTP client. If they still have issues, I would have them test off their network.
You’re using the wrong login. Please see the original message for login details.
For convenience, I’ve repasted this here.
I tested it and it worked fine for me.
You need to contact plugin author about this issue. We checked your product with the Storefront theme (default WooCommerce theme) and it also does not work https://gyazo.com/67c4f5c301214e15022f56785e85039c
So, theme is not the reason of the problem.
It’s not a plugin issue, as the plugin author responded on the support forum the following:
“the issues is not plugin-related, it has some conflict with the theme”
You can go to Appearance > Themes > enable official Storefront theme and test by yourself https://gyazo.com/67c4f5c301214e15022f56785e85039c Does the author sent you video that it works with the Storefront theme? Provide us with a link to your topic of the author support forum.
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