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Customers reporting issues with checkout page

This topic has 2 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

Naborhi

Participant

August 8, 2021 at 14:49

Hi,
I’ve had a number of customers complaining that they’re having issues with the checkout page. One said every time she entered her details she got thrown back to home page, another said she gets a fatal error

Any idea what could be causing this? When I check it, it seems to be fine, but I don’t know how many people are actually affected or how many sales I’m losing as a result

This has only been reported to me in the past week, before the latest update. I’m at a complete loss

Thank you

#298193 Copied Theme version: 8.0.3

1 Answer

Olga Barlow

Support staff

August 9, 2021 at 13:16

Hello,

Check the WooCommerce > Status > Logs > what errors do you have there when user faced the mentioned issue?

Ask for the Account access of users who reported errors to allow us to log in to their accounts and test the issue. Also, provide us with admin access to your WP Dashboard.

We can’t tell what is the reason of the problem if we don’t see it.

Regards

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