Could you, please, provide us with WP Dashboard access to your site. We’ll check the issue in more detail? Also, provide us with links to SVGs that you want to use for the wishlist.
Regards
Olga Barlow
Participant
August 9, 2021 at 14:34
Hello,
FTP is ok. But I don’t see WP Dashboard password that we should use.
Regards
Olga Barlow
Participant
August 9, 2021 at 14:34
Hello,
FTP is ok. But I don’t see WP Dashboard password that we should use.
Unfortunately, there is no way to replace the featured image with the 360 view and show the gallery over that. You can disable this option https://prnt.sc/1lp20pk and then you’ll get 360 icon https://gyazo.com/d9a81843c6c29026aa9a2dc760b6ee56 and product gallery. In other case you have 360 image but without gallery slider
Regards
Olga Barlow
Participant
August 9, 2021 at 13:16
Hello,
Check the WooCommerce > Status > Logs > what errors do you have there when user faced the mentioned issue?
Ask for the Account access of users who reported errors to allow us to log in to their accounts and test the issue. Also, provide us with admin access to your WP Dashboard.
We can’t tell what is the reason of the problem if we don’t see it.
Regards
Olga Barlow
Participant
August 9, 2021 at 13:08
Hello,
Why do you upload logo via file manager? Install SVG support plugin and upload logo via Media > Upload media. After that edit header using header builder and choose the uploaded image as the site logo.
Regards
Olga Barlow
Participant
August 9, 2021 at 13:04
Hello,
I checked and see that header structure was imported https://prnt.sc/1lo4ftm
So, what exactly is not suitable for you?
Once you create products then your visitors will be able to visit the product page and buy it.
Regards
Olga Barlow
Participant
August 9, 2021 at 12:01
Hello,
Do you want to move your site from one hosting to another? Use Duplicator plugin.
If you want to import theme options only then go to Theme Options > Import/Export > download export file. Then use this file to import settings to another site.
Regards
Olga Barlow
Participant
August 9, 2021 at 11:49
Hello,
I see a lot of js errors if I enable the default theme and disable all the plugins except Elementor and Elementor Pro https://prnt.sc/1ln0rrx
Please, contact Elementor support to fix these errors first and then contact us again.
Regards
Olga Barlow
Participant
August 9, 2021 at 11:38
Hello,
Thank you. I have passed the issues to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
August 9, 2021 at 11:37
Hello,
Ok, sure.
Regards
Olga Barlow
Participant
August 9, 2021 at 11:21
Hello,
We don’t have such option in our theme. You need to look for the third-party plugins that allow you to implement that or order additional customization services.
Regards
Olga Barlow
Participant
August 9, 2021 at 11:20
Hello,
We made fixes in xstore/framework/theme-functions.php. Fix also will be included in the next theme update.
Regards
Olga Barlow
Participant
August 9, 2021 at 11:19
Hello,
User that you provided does not have access to WP Dashboard. Please, change the permissions of that user to admin.
Regards
Olga Barlow
Participant
August 9, 2021 at 11:11
Hello,
Error from your screenshot is an unknown error. So, we need access to your site to check it in more detail and help you. Please, provide us with WP Dashboard and FTP access to your site. Or create staging site (full copy of the existing) and provide us with access to staging to allow us to check the problem after theme update and fix it.
Regars
Olga Barlow
Participant
August 9, 2021 at 11:08
Hello,
For me it’s not working so what now? no solution?
It means that you have some kind of cache and you need to clear it and check fixed header after that.
I tried to add the payment image and set the settings from your screenshot and it’s ok https://prnt.sc/1lmf3mu but I would recommend you to use px instead of %.
Provide us with WP Dashboard access, please. We’ll check.
Regards
Olga Barlow
Participant
August 9, 2021 at 10:06
Hello,
You can go to Appearance > Themes > enable official Storefront theme and test by yourself https://gyazo.com/67c4f5c301214e15022f56785e85039c Does the author sent you video that it works with the Storefront theme? Provide us with a link to your topic of the author support forum.
Regards
Olga Barlow
Participant
August 9, 2021 at 08:12
Hello,
Once you install and activate plugin from XStore > Plugin installer then it’s activated. You can manage home page sections from Home page section https://www.8theme.com/documentation/docs/home-page-section/
You’ll be able to check the AMP version of your site using a mobile device.
Even calendar is the third-party plugin page and it’s not included in the AMP version. So, if you have a separate page for this then the user will be redirected to non-AMP version of this page.
Regards
Olga Barlow
Participant
August 9, 2021 at 08:08
Hello,
You edit the default header but home page header uses the Multiple headers feature and uses a separate header. Either edit multiple header https://www.youtube.com/watch?v=BpeXfzNwkOc or remove it to use the same header for all the pages.
Regards
Olga Barlow
Participant
August 9, 2021 at 08:07
Hello,
Clear cache and check now, please.
Regards
Olga Barlow
Participant
August 6, 2021 at 17:34
Hello,
Ok, sure. Take your time.
Regards
Olga Barlow
Participant
August 6, 2021 at 17:33
Hello,
There is no such option in our theme or WooCommerce by default.
Regards
Olga Barlow
Participant
August 6, 2021 at 17:33
Hello,
Did you watch this video tutorial https://youtu.be/BpeXfzNwkOc ?
Go to the Multiple headers section and remove the home page header.
Regards
Olga Barlow
Participant
August 6, 2021 at 17:30
Hello,
Something is wrong with the widgets. Provide us with WP Dashboard and FTP access to your site, please.
