Forum Replies Created

Viewing 30 posts - 5,341 through 5,370 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 15:52

    Hello,

    What should we check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 15:49

    Hello,

    I added custom class for that column and custom CSS to page custom CSS
    https://prnt.sc/1s6d136
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 15:43

    Hello,

    Check again, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 15:36

    Hello,

    All our settings for Shop/Categories you can find in Theme Options > WooCommerce.
    Or tell me what exactly you want to change on the Shop page and I’ll guide you on what option to change if our theme includes such option. Provide us with the screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 15:34

    Hello,

    Do you use cache plugin? Which one? Such issue happens as a rule if cache plugin is enabled and separate cache for the mobile devices option is not enabled in the cache plugin settings.
    So, either enable that option or go to Theme Options > General > disable Mobile Content Optimization option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 15:27

    Hello,

    Please, read what’s included in theme support here https://themeforest.net/page/item_support_policy
    We don’t create sites for users. We only help users with theme options or theme bugs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 15:26

    Hello,

    You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 14:51

    Hello,

    1) We don’t have such option in our theme, sorry.
    2) Do you want to change it to none for the description only or for the whole site?
    If you want to change for the whole site then go to Theme Options > Typoghraphy > change headings settings. If you want to change it for the description only then use below custom

    .term-description h1, .term-description h2, .term-description h3, .term-description h4, .term-description h5, .term-description h6{
        text-transform: none;
    }

    3) Use custom

    .widget_product_categories.sidebar-widget ul li a {color: #000;
    }
    .sidebar-widget ul li.current-cat>a, .sidebar-widget ul li>ul.children li.current-cat>a, .widget_product_categories.sidebar-widget ul li:hover > a {
        color: #26609c;
    }

    If you have more questions, please, create new topic to avoid misunderstanding. This topic has 3 pages already. Create the new one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 14:43

    Hello,

    Demo content was installed and I did not face any issues with that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 14:26

    Hello,

    I see. It’s related to the script that calculates the height of the products and adds position styles for the shop sidebar. So, everything is ok once script is loaded but during loading time you may see the wrong position of the sidebar for a second. You can enable the site preloader to hide the page till it’s fully loaded.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 14:23

    Hello,

    I checked your code and see that you tried to activate it for a few different domains and system detected it like different projects https://prnt.sc/1s63o5z
    Please, use the same domain if you just testing different theme versions and reset the WP installation.
    Try to activate theme now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 14:20

    Hello,

    Provide us with WP Dashboard access to check the elements you use in the header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 14:17

    Hello,

    Strange, WooCommece should not cause issues with theme options. I have imported theme options only. Check your site now and edit theme options and header according to your needs. Also, always do the backup before theme or plugin update. Or contact your hosting provider to launched scheduled backups for your site to be safe.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 14:12

    Hello,

    Could you, please, provide us with WP Dashboard access to your site to check the issue with the WPML language switcher in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 14:06

    Hello,

    I’m not sure if we add a larger amount of the products there because you are the only one who asked about this at this moment. So, if you want to change this we can try to help you only by minor additional customization.

    Unfortunately, our theme or WooCommerce plugin do not have the options you asked (to show weight on the grid, subtitle or payment rate), so either look for the third-party plugins that allow you to implement that or submit additional customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 13:54

    Hello,

    What do you mean by “edit WooCommerce”? Do you mean create and edit products or what?
    Please, provide us with video or screenshot of the issue for better understanding of your issue. Because you jump from question to question within the same topic and I don’t understand what exactly does not work for you in addition to theme update that was fixed on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 13:36

    Hello,

    I see that you have made a lot of changes in the child theme including cart files and header.php files that causes fatal error by the way https://prnt.sc/1s5xxv6
    With the parent theme everything works fine https://prnt.sc/1s5yl3q
    So, check your child theme files that you customized to find which one causes the error and fix that. Theme author is not responsible for code changes that the user made in the child theme.

    Besides I have tried to add product gallery images and did not see any issue with the gallery https://www.pipaton.com/ch-en/product/n-93-black/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 13:26

    Hello,

    Take my apologies for the delay in answering. I checked your site and don’t see problem with the mega menu https://prnt.sc/1s5xh2i Do you use the stretch row option of the Static block to make the mega menu full width or do you use Theme Options > Header builder > Main menu > Full-width menu option?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 11:21

    Hello,

    Take my apologies for the delay in answering.

    Add the below code to Theme Options > Custom CSS to show the return to previous page for the mobile devices

    .back-to {
        display: block !important;
    }

    Categories on the Portfolio page are filters that display items from the chosen category on the same page, it does not go to category page that’s why if you click the “return to previous page” you stay on the same page. There is no option to change these categories to links to category pages instead of filter buttons. It’s possible only by additional customization. You can submit a customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 11:07

    Hello,

    Try to update theme now. If you face any issues after that with the home page editing let me know but don’t downgrade theme again. We need to check the issue to help you to fix that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2021 at 10:47

    Hello,

    Not at all. Thank you for your patience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2021 at 16:28

    Hello,

    Theme Options > Header builder > HEader overlap > enable this option if you want to show the header over the page content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2021 at 16:15

    Hello,

    Go to Theme Options > Header builder > Account > make sure that you translated all the texts that you have there.

    Go to Theme Options > Mobile panel > make sure that you translated all the items of the mobile panel.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2021 at 16:14

    Hello,

    1) Yes, you can use XStore Studio https://prnt.sc/1s2hnz2 to choose the footer template and import that to footer static block https://prnt.sc/1s2hpy6

    2) It was fixed.

    3) Could you, please, provide us with the screenshot for a better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2021 at 16:08

    Hello,

    Yes, because I tell you that developers have not checked the issue yet. Wait for my next message about the status of the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2021 at 16:07

    Hello,

    Add the below code to page custom CSS in the Elementor settings while editing your page (if you want to apply it for this page only) or to Theme Options > Custom CSS if you want to change that for all the counters on your site

    @media only screen and (max-width: 768px){
        .products-list .product-sale-counter.et-timer {
            font-size: 10px;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2021 at 16:02

    Hello,

    Provide us with WP Dashboard and FTP access to your site and link to page where you add that module. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2021 at 16:01

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2021 at 16:00

    Hello,

    To change that banner go to Static Blocks and edit the Single Product Banner – niche-market02 block using Elementor page builder. You can use Elementor settings to hide column with the banner or just banner element on the mobile devices https://prnt.sc/1s2gi3w

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2021 at 15:57

    Hello,

    Do you want to show the header over the content on the home page only or for the whole site over the breadcrumbs? Is the current version of the header a final version or do you still plan to edit content of the header that you have at this moment?

    Regards

  • 1 2 3 178 179 180 1,012 1,013 1,014
    Viewing 5,370 results - 5,341 through 5,370 (of 30,391 total)
Viewing 30 posts - 5,341 through 5,370 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.