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Lost customizations after core and theme update

This topic has 5 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

ronron

Participant

September 13, 2021 at 03:22

I had a lot of customizations in the organic 1 demo.
After update of core and theme, I lost them all.
Could you help, recover those customizations?

Please, contact administrator
for this information.

#302051 Copied Theme version: 8.0.6 WooCommerce version: 5.6.0

4 Answers

Olga Barlow

Support staff

September 13, 2021 at 15:18

Hello,

What version of our theme did you use before the update? Do you have backup of the site before the update? Could you, please, restore it and then reply back?

Regards

#302112 Copied

ronron

Participant

September 13, 2021 at 16:15

The last update of the theme before current update.
I do not have a bakcup.
Very sad.
Is there a way to import the organic 1 demo, without the content or loosing the current pages?

#302139 Copied

ronron

Participant

September 13, 2021 at 17:16

There is a new thing I did.
I entered the woocomerce settings and there I completed a logo request in a “theme option” perhaps that did it.

Please contact administrator
for this information.

#302149 Copied

Olga Barlow

Support staff

September 14, 2021 at 14:17

Hello,

Strange, WooCommece should not cause issues with theme options. I have imported theme options only. Check your site now and edit theme options and header according to your needs. Also, always do the backup before theme or plugin update. Or contact your hosting provider to launched scheduled backups for your site to be safe.

Regards

#302226 Copied
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