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Product review doesn’t show - by dou

This topic has 10 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

dou

Participant

September 12, 2021 at 09:32

when i into the product page select review (there have 10 reveiw)
but the table show me : load comment , and the button doesn’t work.
i cant see any review on product page.

#302009 Copied Theme version: 1.0 WooCommerce version: 5.6

9 Answers

Rose Tyler

Support staff

September 12, 2021 at 10:56

Hello,

It looks like you are using an additional plugin for reviews.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then.
If the problem is caused by plugin, contact support of it.
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

Regards

#302013 Copied

dou

Participant

September 12, 2021 at 11:01

i dont use any plugin for review
just the wp comments

#302015 Copied

Rose Tyler

Support staff

September 12, 2021 at 12:15

Do you have this problem when a default theme, like Storefront, is activated on your site?
Provide temporary wp-admin access, so we can take a closer look.

Regards

#302021 Copied

dou

Participant

September 12, 2021 at 14:21

i dont test this on default theme.
u can check the state

Please contact administrator
for this information.

#302030 Copied

Olga Barlow

Support staff

September 13, 2021 at 12:07

Hello,

That comes from Hummingbird Pro plugin. So, contact plugin author to get more information about that.
And check your CDN settings because we can’t check your site now https://prnt.sc/1s1sgxb

Regards

#302078 Copied

dou

Participant

September 13, 2021 at 12:09

please try again

#302079 Copied

Olga Barlow

Support staff

September 13, 2021 at 12:11

Hello,

If Hummingbird Pro plugin is disabled I don’t see problem with the comments. So, contact plugin author.

Regards

#302080 Copied

dou

Participant

September 13, 2021 at 12:15

ok thanks i will contact the plugin author

#302082 Copied

Olga Barlow

Support staff

September 13, 2021 at 16:01

Hello,

You are welcome.

Regards

#302130 Copied
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