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Olga Barlow

Participant

October 4, 2021 at 16:31

Hello,

2) Change content position to top https://prnt.sc/1urk6c7
1) Edit Responsive column settings https://prnt.sc/1urkbl8 and change the width of the columns according to your needs.

Regards

#304468 Copied In reply to: image size

Olga Barlow

Participant

October 4, 2021 at 16:25

Hello,

Because you enabled that delay by yourself in the WPRoket plugin settings https://prnt.sc/1urjnz6 If you don’t want that then disable mentioned option.

Regards

#304466 Copied In reply to: Product Image and Icon not displaying

Olga Barlow

Participant

October 4, 2021 at 16:23

Hello,

Do you use that plugin or installed that just in case?

Regards

#304464 Copied In reply to: Product page showing script after selecting variation.

Olga Barlow

Participant

October 4, 2021 at 16:19

Hello,

I don’t see that request quote option is enabled on your site https://prnt.sc/1uritrf

Regards

#304463 Copied In reply to: Unsaved updates in Header

Olga Barlow

Participant

October 4, 2021 at 16:14

Hello,

What about FTP access?

Regards

#304461 Copied In reply to: My Site is very Slow

Olga Barlow

Participant

October 4, 2021 at 16:11

Hello,

Sorry but I’m not sure that understand your issue.
Have you already installed any demo? Which one? WPBakery or Elementor version? What demo do you want to install instead of the existing one?
Do you want to completely reset all the WP installation and start over again?

Regards

#304458 Copied In reply to: install elementor version

Olga Barlow

Participant

October 4, 2021 at 16:08

Hello,

Sorry, but we are not able to help you with this. That widget is the default WooCommerce widget. Our theme does not have any special options for this. Our support is able to help only with questions related strictly to our theme options.

Regards

#304457 Copied In reply to: Redirect category link to a page link

Olga Barlow

Participant

October 4, 2021 at 16:06

Hello,

Change the user role to Admin only https://prnt.sc/1urh8pr And contact Elementor plugin support https://wordpress.org/support/plugin/elementor/ about this issue. It looks that if the admin has additional roles then Elementor does not display option to edit the post types using Elementor.

Regards

#304455 Copied In reply to: Unable to access elementor from frontend

Olga Barlow

Participant

October 4, 2021 at 16:03

Hello,

Contact plugin author that you used to add currency switcher to find option to remove that text.

Regards

#304454 Copied In reply to: add lang and currency switcher

Olga Barlow

Participant

October 4, 2021 at 16:02

Hello,

In the XStore core plugin translation files.

Regards

#304453 Copied In reply to: Translation

Olga Barlow

Participant

October 4, 2021 at 16:01

Hello,

Provide us with WP Dashboard and FTP access to your site, please, to check the issue in more detail.

Regards

#304452 Copied In reply to: All departement menu open click

Olga Barlow

Participant

October 4, 2021 at 15:59

Hello,

If the field is optional it does not have a special class. But you can add any custom class for any field you use using class attribute, check here for example https://contactform7.com/text-fields/

Regards

#304451 Copied In reply to: Class for Contact Form 7 Optional field label

Olga Barlow

Participant

October 4, 2021 at 15:55

Hello,

Are you able to activate theme using your purchase code or also have a problem with this?

Regards

#304450 Copied In reply to: Error when installing theme

Olga Barlow

Participant

October 4, 2021 at 15:53

Hello,

You need to translate missing strings using Loco translate editor https://prnt.sc/1urfpxf
What strings are translated there but still missing?

Regards

#304449 Copied In reply to: Language translate with Loco Translate

Olga Barlow

Participant

October 4, 2021 at 15:46

Hello,

About author text is information about user https://prnt.sc/1urey2k
You can edit those texts by editing the user’s account. To disable that block go to Theme Options > Blog > Single post > Show About Author Block > off.

Regards

#304447 Copied In reply to: Removing/Editing “About Author” on Blog Page
Olga Barlow

Participant

October 4, 2021 at 15:40
Hello,

1) Go to Theme Options > Footer > Choose 3 columns layout.
2) You can the below code to disable these types of icon font that we use in our theme. Add the code to child theme functions.php

add_filter('etheme_preload_woff_icons', '__return_false') add_filter('etheme_preload_woff2_icons', '__return_false')

Regards
#304446 Copied In reply to: remove column
Olga Barlow

Participant

October 4, 2021 at 15:38

Hello,

I see that you added that image in the Static block section settings. So edit block content and use Elementor settings https://prnt.sc/1ure55r

Regards

#304444 Copied In reply to: Random Image

Olga Barlow

Participant

October 4, 2021 at 15:23

Hello,

We have created that banner using Static block https://www.arya.cl/staticblocks/header-promo-banner/ (edit that using Elementor page builder). And then added Static block widget to Header banner widget area https://prnt.sc/1urcj3o

Regards

#304435 Copied In reply to: I can’t edit that bar

Olga Barlow

Participant

October 4, 2021 at 15:19

Hello,

Could you, please, provide us with correct WP Dashboard access https://prnt.sc/1urc3u0 to check the issue in more detail?

Regards

#304433 Copied In reply to: unable to display menu in mobile devices

Olga Barlow

Participant

October 4, 2021 at 15:15

Hello,

Could you, please, write in English?
Check your site now.

Regards

#304431 Copied In reply to: table problem

Olga Barlow

Participant

October 4, 2021 at 15:08

Hello,

Provide us with FTP access to your site to check the issue with the image if you want to use Auto height opton.

Regards

#304429 Copied In reply to: single product page image not showing correctly

Olga Barlow

Participant

October 4, 2021 at 15:01

Hello,

Go to Theme Options > General > disable Mobile optimization option.

Regards

#304428 Copied In reply to: Error when upload purchase key

Olga Barlow

Participant

October 4, 2021 at 14:56

Hello,

Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#304427 Copied In reply to: xstore mobile amp not showing shipping option to customer

Olga Barlow

Participant

October 4, 2021 at 14:54

Hello,

Check now, please.

Regards

#304426 Copied In reply to: Comment ares and buy now button

Olga Barlow

Participant

October 4, 2021 at 14:50

Hello,

In this case install an SEO plugin, for example, Yoast SEO or All in one SEO and add the meta description for your site.

Regards

#304424 Copied In reply to: display privacy policy snippets ON Social sharing

Olga Barlow

Participant

October 4, 2021 at 14:48

Hello,

1) Follow the author suggestion to remove that button https://wordpress.org/support/topic/how-to-remove-the-link-report-abuse/

2) Translate theme and XStore core plugin to translate theme strings https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ Translate the other plugins you use including a multivendor plugin to translate report abuse text.

Regards

#304422 Copied In reply to: How can I remove the Report Abuse button ?

Olga Barlow

Participant

October 4, 2021 at 14:44

Hello,

What do you mean “Can not connect to get plugin list.”?
Could you, please, provide us with a screenshot of the issue?
You can also find all the bundled plugins here https://www.8theme.com/downloads and install them via Plugins > Add new > uploads.

Regards

#304421 Copied In reply to: Can Not Connect To Plugin List

Olga Barlow

Participant

October 4, 2021 at 14:42

Hello,

Provide us with link to your order details page. What color of the font do you want o use there?

Regards

#304420 Copied In reply to: How do i change the font and colour on the order status page

Olga Barlow

Participant

October 4, 2021 at 14:27

Hello,

Did you change the Dashboard access https://prnt.sc/1ur6asb ?
Please, provide us with correct WP Dashboard and FTP access to your site to check the issue in more detail again. Also, tell me what errors do you have in the console while opening header builder?

Regards

#304418 Copied In reply to: Unable To Enter Into Header Builder

Olga Barlow

Participant

October 4, 2021 at 14:23

Hello,

Use Lightshot screenshot tool to share the screenshot.
You can find WooCommerce plugin support here https://wordpress.org/support/plugin/woocommerce/
Because we are theme developers, we are not WooCommerce plugin developers.

Regards

#304417 Copied In reply to: site speed my site
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Viewing 30 posts - 4,861 through 4,890 (of 30,391 total)

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