Site speed my site - by Rushan - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: Rushan
    Rushan
    Participant
    October 2, 2021 at 11:04

    Hi,

    My site has been very slow since yesterday.
    I can not work quickly with Woocommerce and elmentor plugins. It takes about a minute to make one change.

    I am planed to put live my website within 2 days. so please help to solve this problem soon.

    your early attention is highly appreciated in this regard.

    Thank you

    Rushan

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2021 at 12:34

    Hello,

    Thanks for using our theme and for contacting us.
    Did you install an additional plugin yesterday or did an update? Try to disable new/unrequired plugins and check how it works.
    Also, contact your hosting provider and ask for advice.

    Regards

    Avatar: Rushan
    Rushan
    Participant
    October 2, 2021 at 12:45

    Hi Rose,

    I did not install any plugin yesterday and I contacted my hosting provider. below them reply.

    Start…

    Hello Rushan,

    Upon checking further, we found the following log related to the plugin ‘woo commerce which should be causing the issue :

    (Image can not upload here.)

    We recommend to check the issue with the respective plugin vendor as they can provide more insight. If anything has to be done at the server end, we are happy to assist you further.

    End…

    Please check and help to solve this problem.

    Thanks

    Rushan

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 4, 2021 at 14:23

    Hello,

    Use Lightshot screenshot tool to share the screenshot.
    You can find WooCommerce plugin support here https://wordpress.org/support/plugin/woocommerce/
    Because we are theme developers, we are not WooCommerce plugin developers.

    Regards

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