Xstore mobile amp not showing shipping option to customer

This topic has 13 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

  • Avatar: WEB081
    WEB081
    Participant
    September 29, 2021 at 09:21

    I am having a fresh issue with the amp mobile version not showing shipping options to customers who make purchases on the website. here screenshot https://prnt.sc/1u28clh and here admin showing shipping is active https://prnt.sc/1u28ug7. please help me resolve it quickly bcos customers are complaining already and some do not want to pay for shipping

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 30, 2021 at 14:16

    Hello,

    Could you, please, provide us with correct FTP access? Because we can’t connect to your FTP using host you provided https://prnt.sc/1u857a9

    Regards

    Avatar: WEB081
    WEB081
    Participant
    October 3, 2021 at 16:59

    ftp login details in private content, customer is already complaining very much… resolved asp

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 4, 2021 at 14:56

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: WEB081
    WEB081
    Participant
    October 11, 2021 at 09:17

    it is more than a week since you pass this issue to your developer team and yet there have not fix it… pls what is happening… customer are complaining of shipping option not displaying on the mobile amp view… i need quick respond

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 11, 2021 at 15:46

    Hello,

    Take our apologies for the delay but our developers have a lot of requests.
    Disable AMP plugin till we fix the issue. Sorry for the inconvenience.

    Regards

    Avatar: WEB081
    WEB081
    Participant
    October 17, 2021 at 22:33

    it will take a month to check and fix shipping price not displaying at checkout for customer?????????????????????????????????

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 18, 2021 at 14:08

    Hello,

    I’m very sorry for this. I’ll do my best to speed up the process.

    Regards

    Avatar: WEB081
    WEB081
    Participant
    October 20, 2021 at 10:16

    I have been very patient for two weeks now and change as reflected on the shipping price display on the mobile version of nonsmanonline.com
    you promise to fix it??????????? when… is affecting my business

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 20, 2021 at 13:18

    Hello,

    Disable XStore AMP plugin and shipping will be there. Enable plugin once we release with fix of this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2021 at 09:46

    Hello,

    We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

    Regards

    Avatar: WEB081
    WEB081
    Participant
    November 4, 2021 at 15:55

    U and ur support team are very useless, I have post and ask for support theme for a month ago and u are replying me now… Well I have removed ur theme from my website and I will request for refund shortly… Bcos it doesn’t server me…

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2021 at 16:16

    Hello,

    Our developers were working on the XStore AMP plugin update. We informed you about the update once released. Anyway, the theme works even without the AMP plugin, so why did you decide to switch to another theme? What other issues did you face with our theme?

    Regards

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