I see that you did not translate your products. Do you plan translation of the products for the other languages? The issue with the Stock status filter is caused by the missing translation of your products.
Thank you but it’s for the http://www.idahomagazine.com. I need FTP for the idmagdevelop.wpengine.com In what directory could I find idmagdevelop.wpengine.com installation?
Sorry, but the mentioned widget is not XStore theme widget. It comes from the third-party plugin that you use. So, contact filter plugin author about this. I thought that you are talking about 8theme Filter by brand widget.
Regards
Olga Barlow
Participant
October 29, 2021 at 16:02
Hello,
Provide us with WP Dashboard access to your site. We’ll check optimization settings that you use.
Regards
Olga Barlow
Participant
October 29, 2021 at 16:01
Hello,
It does not save errors to log file because I don’t see log file in your WP installation directory. Or there are no errors. Please, contact your hosting provider to get help with this.
Regards
Olga Barlow
Participant
October 29, 2021 at 15:59
Hello,
Try to disable the Single product builder and use the built-in layout. Does everything work ok?
Regards
Olga Barlow
Participant
October 29, 2021 at 15:56
Hello,
Provide us with FTP access to your site, please. Do you want to use these breadcrumbs for the whole site: posts, pages, products etc?
Regards
Olga Barlow
Participant
October 29, 2021 at 15:54
Hello,
Nope, we don’t have exactly the same tabs with mega menu for the mobile menu. So, it requires additional customization to implement that.
Regards
Olga Barlow
Participant
October 29, 2021 at 15:50
Hello,
All the mentioned issues are related to your cache. So, try to disable server cache and install cache plugin that allows you to separate desktop and mobile caches: WPRoket or Fastest cache or W3 Total cache. Enable option to separate caches and check all the mentioned issues after that. Let me know about the results.
Regards
Olga Barlow
Participant
October 29, 2021 at 15:45
Hello,
I set the columns width to 12 columns in the column responsive settings and removed offset. At the same time I added custom class for the row and then added custom CSS in the page custom CSS to add padding for the desktop only. I can’t log in to your site to make screenshots for better understanding.
Regards
Olga Barlow
Participant
October 29, 2021 at 15:33
Hello,
We have fixed errors that came from our theme. I see only “Replace your i elements with em or strong.” error https://prnt.sc/1xqa60s but these icons come from Elementor. So contact Elementor support to get help with this because we can do nothing. Or change the FontAwesone icons with the SVG icons.
Regards
Olga Barlow
Participant
October 29, 2021 at 14:33
Hello,
Ok, got it. But I can’t connect to your FTP https://prnt.sc/1xq2gz2 Did you change the password?
Regards
Olga Barlow
Participant
October 29, 2021 at 14:15
Hello,
Fixed. Check now, please.
Regards
Olga Barlow
Participant
October 29, 2021 at 14:06
Hello,
Ok, thank you. We’ll check that and answer.
Regards
Olga Barlow
Participant
October 29, 2021 at 14:05
Hello,
You have 2 color attributes https://prnt.sc/1xq0lj5
One of them uses color swatches. The other one – nope. So, if you use 8theme Swatches filter it displays only colors of the attribute that uses swatches. To show filter by attribute that does not use swatches add the Filter by attribute widget https://prnt.sc/1xq0vnl
Regards
Olga Barlow
Participant
October 29, 2021 at 13:55
Hello,
Check now, please.
Regards
Olga Barlow
Participant
October 29, 2021 at 12:49
Hello,
We have images Lazy load option in Theme Options > Speed optimization. Only this one plays with images in any way. We did not change any other options that may affect compressing to .webp format.
Also, I tested your site and mobile version has much better results than you display on your screenshot https://prnt.sc/1xpsmny
Regards
Olga Barlow
Participant
October 29, 2021 at 12:39
Hello,
I updated theme to the latest version and cleared the cache. And the Sticky header works.
Regards
Olga Barlow
Participant
October 29, 2021 at 12:07
Hello,
You need to add the image id instead of the link,
For example "icon_custom" =>"5688",
Or provide us with FTP access to check and help you.
Also, clear the CDN cache because we updated theme to the latest version and some CSS and JS files are cached probably.
Regards
Olga Barlow
Participant
October 29, 2021 at 10:28
Hello,
We can’t connect to your server https://prnt.sc/1xp6xnx
And we can’t check your site without VPN https://prnt.sc/1xp75oq
Do you have connection limits for Europe? Could you, please, contact your hosting provider to temporarily remove these limits?
Regards
Olga Barlow
Participant
October 29, 2021 at 10:28
Hello,
We can’t connect to your server https://prnt.sc/1xp6xnx
And we can’t check your site without VPN https://prnt.sc/1xp75oq
Do you have connection limits for Europe? Could you, please, contact your hosting provider to temporarily remove these limits?
Regards
Olga Barlow
Participant
October 29, 2021 at 10:27
Hello,
I was able to show the About author information below the post but not sure about author’s image. It looks that it was added with the custom code. Could you, please, provide us with FTP access to your staging site?
Regards
Olga Barlow
Participant
October 29, 2021 at 09:21
Hello,
We can’t connect to your server https://prnt.sc/1xp6xnx
And we can’t check your site without VPN https://prnt.sc/1xp75oq
Do you have connection limits for Europe? Could you, please, contact your hosting provider to temporarily remove these limits?
Regards
Olga Barlow
Participant
October 28, 2021 at 17:34
Hello,
WooCommerce displays them in the same list. So, it’s possible to implement only by additional customization.
Regards
Olga Barlow
Participant
October 28, 2021 at 17:33
Hello,
It’s possible to implement only by additional customization. Could you, please, provide us with WP Dashboard and FTP access to check and help you?
Regards
Olga Barlow
Participant
October 28, 2021 at 17:32
Hello,
There is not such option in our theme. Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check if we could help you with this with minor customization.
Regards
Olga Barlow
Participant
October 28, 2021 at 17:28
Hello,
Fixed. Changes were made in et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php
Regards
Olga Barlow
Participant
October 28, 2021 at 17:00
Hello,
I have downgraded the version of the XStore core plugin on your site. Site works ok. So, waiting for the staging site access and your comment about changes that you made in the child theme.
