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Appearance problem - by islam - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 2 years, 5 months ago ago by islam

islam

Participant

October 27, 2021 at 22:09

welcome
First, I would like to thank you for the wonderful topic, but I have a problem, which is that sometimes the site does not appear well (the mobile topic appears on the computer)
And when I click on purge all
It works fine again
The second problem is that the theme does not work well on the phone except on the Chrome browser. How do I make it work well on other browsers?
The third problem, which also appeared after installing the new theme, is the failure to complete the payment process
photo from pc
https://www11.0zz0.com/2021/10/27/21/530366167.png
photo from phon
https://www11.0zz0.com/2021/10/27/21/212496827.jpg
pruge all
https://www11.0zz0.com/2021/10/27/21/156880967.png
payment
https://www4.0zz0.com/2021/10/27/21/307242403.png

Please, contact administrator
for this information.

#306773 Copied Theme version: 8.0.8 WooCommerce version: 5.8.0

8 Answers

Olga Barlow

Support staff

October 28, 2021 at 12:56

Hello,

It’s related to your cache system. We use wp_is_mobile default function to show mobile version for the mobile devices. But your cache does not separate cache for the mobile devices and display cached mobile version for the desktop.
Do you use third-party cache plugin or some kind of the server cache? You need to contact either plugin author or hosting provider and ask to separate cache for the mobile devices to avoid mentioned issue.

Regards

#306844 Copied

islam

Participant

October 28, 2021 at 20:20

I don’t have anything to add to the cache
I told my host, and that was his response
” I understand, please let the template developer know that we can only turn off the whole server cache/ clear it but we cannot separate the cache from mobile ”
However I asked him turn off cash To find out what is causing the problem
I mentioned a problem to you above and you didn’t answer me about it, and I mention it again
The third problem, which also appeared after installing the new theme, is the failure to complete the payment process
And also among the problems that occur in the appearance, as in the picture below
https://www3.0zz0.com/2021/10/28/19/570289808.jpg
I have attached to you above the login information to my site in order to verify the cause of the problem

#306893 Copied

Olga Barlow

Support staff

October 29, 2021 at 15:50

Hello,

All the mentioned issues are related to your cache. So, try to disable server cache and install cache plugin that allows you to separate desktop and mobile caches: WPRoket or Fastest cache or W3 Total cache. Enable option to separate caches and check all the mentioned issues after that. Let me know about the results.

Regards

#306987 Copied

islam

Participant

October 30, 2021 at 13:30

Hello I have added W3 Total cache plugen
But I think there is a problem with the settings for the header
It appears on the mobile in the Chrome browser like this in the picture
https://www11.0zz0.com/2021/10/30/12/517782020.jpg
And it appears on the mobile in the Brave browser like this in the picture
https://www11.0zz0.com/2021/10/30/12/165955642.jpg
Note the difference in the header in the two cases on the mobile on different browsers
I’m really tired of these things

#307052 Copied

Rose Tyler

Support staff

October 30, 2021 at 14:16

Hello,

Have you enabled the option to separate caches, as was mentioned by Olga? Either enable separate cache for the mobile devices in cache plugin settings or go to Theme Options > General > disable Mobile Content optimization option. Let us know the result.

Regards

#307059 Copied

islam

Participant

October 30, 2021 at 16:05

I can’t find any option to enable separate cache for mobile devices in cache plugin settings
But I did that command (Theme Options > General > disable Mobile Content optimization option)
It appears on the mobile in the Chrome browser like this in the picture
https://www11.0zz0.com/2021/10/30/12/517782020.jpg
And it appears on the mobile in the Brave browser like this in the picture
https://www9.0zz0.com/2021/10/30/14/757021499.jpg
The list has improved more than before, it appears in the right place,
But on what basis is the general shape of header builder , amp xstore . chosen?

#307070 Copied

Olga Barlow

Support staff

November 1, 2021 at 16:06

Hello,

Keep these options enabled to separate cache for the mobile devices https://prnt.sc/1y2ed1z

This screenshot https://prnt.sc/1y2f4am is the screenshot of the AMP version of site. Read more about the AMP version https://xstore.helpscoutdocs.com/category/112-amp-plugin

This is non AMP version https://prnt.sc/1y2f804

If XStore AMP plugin is enabled then mobile devices will show the AMP version.

Regards

#307184 Copied

islam

Participant

November 2, 2021 at 15:38

thank you
I think all the appearance problems are caused by this plugin AMP
So I decided to delete it and close the topic

#307308 Copied
Tagged: appearance problem, design solutions, layout issues, optimization, seo friendly, user experience, wordpress woocommerce templates
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