The theme is slow with the default settings

This topic has 28 replies, 4 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: giannis lelekis
    giannis lelekis
    Participant
    October 13, 2021 at 19:03

    The theme is slow with the default settings

    Please, contact administrator
    for this information.
    27 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 15, 2021 at 12:04

    Hello,

    1) I have tested your shop page speed with the default Storefront theme and with the XStore theme and speed results are almost the same. Check and compare:
    Storefront – Fully Loaded Time 7.4s https://gtmetrix.com/reports/atsalis-jewellery.gr/ZNsYjTIm/
    XStore – Fully Loaded Time 7.6s https://gtmetrix.com/reports/atsalis-jewellery.gr/VN9RvWuT/
    I would recommend you to contact your hosting provider and ask if they could improve the site loading from their side (reduce server response time etc)

    2) You can add widgets to the filters are at the top of the products from Appearance > Widgets > Shop filters https://prnt.sc/1w8mjjs
    To find settings for that area go to Theme Options > WooCommerce > Shop > Shop filters https://prnt.sc/1w8mn36

    3) Read here how to speed up the Revolution slider loading time https://wpmudev.com/blog/optimize-slider-revolution-wordpress/

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    October 19, 2021 at 08:56

    errors on achecker

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    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 20, 2021 at 15:14

    Hello,

    1) Off-canvas filter displays shop page sidebar. If you disable the shop page sidebar then off-canvas filter does not appear and the only filter button is there the same as on the desktop version.

    2) Provide us with link to the tester that you use and also FTP access to your site. We’ll try to fix the errors related to our theme.

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    October 25, 2021 at 21:16

    FTP CREDENTIALS

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    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 28, 2021 at 10:42

    Hello,

    This one does not show us any errors https://prnt.sc/1xlbg89
    Also, we fixed structure errors that https://wave.webaim.org/ tester showed. Take care about contrast errors of your content by yourself editing the content you have.

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    October 28, 2021 at 11:19

    Reply on achecker results

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    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2021 at 14:33

    Hello,

    Ok, got it. But I can’t connect to your FTP https://prnt.sc/1xq2gz2 Did you change the password?

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    October 29, 2021 at 14:42

    ftp new access

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    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2021 at 15:33

    Hello,

    We have fixed errors that came from our theme. I see only “Replace your i elements with em or strong.” error https://prnt.sc/1xqa60s but these icons come from Elementor. So contact Elementor support to get help with this because we can do nothing. Or change the FontAwesone icons with the SVG icons.

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    October 29, 2021 at 16:27

    errors with achecker problem with product

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    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 1, 2021 at 15:21

    Hello,

    1) Use the upload SVG button https://prnt.sc/1y2a0xb
    2) Keep this option disabled https://prnt.sc/1y2auog because it causes js errors with the Elementor and 360 view scripts. Check the single product now.

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    November 1, 2021 at 21:56

    speed problems

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 2, 2021 at 13:55

    Hello,

    Pingdom test displays good results https://tools.pingdom.com/#5f382d96ba000000
    We don’t have more options in our theme to make it faster. So, you may try to play with server settings to improve site speed. Because we don’t have more options.

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    November 2, 2021 at 14:41

    speed and menu problems

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 2, 2021 at 17:05

    Hello,

    You can enable/disable Ajax menu loading in Theme Options > Speed optimization. Ajax menu loading speeds up the site loading because it does not load mega menu content from start and loads that only if you hover over the menu. But if your server has a slow response time then it would be better to disable that option to avoid visual issues with the menu. And speed up the server response time.

    Could your hosting provider provide detailed reports on what requests cause CPU issues?

    Regards

    Avatar: cosmiquestudio
    cosmiquestudio
    Participant
    November 2, 2021 at 17:52

    I created a topic 5 hours ago but still no response. Please take care of me too.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 3, 2021 at 10:50

    Hello, @cosmiquestudio

    Don’t spam in topics of the other users, please. Wait for the reply on your topic. Reply times can vary from time to time and be up to 24 hours Monday – Friday.

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    November 10, 2021 at 08:00

    Speed problems and questions

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2021 at 16:27

    Hello,

    1/ Issues that are related to Elementor please, address to them https://github.com/elementor/elementor/issues orhttps://wordpress.org/support/plugin/elementor/
    We are theme developers and we provide support for our products such as themes and plugins that are developed by our team.
    2/ About off-canvas sidebar
    You have it on your shop page http://prntscr.com/1z1422j but on search results page you have it as sidebar http://prntscr.com/1z14fx7. I enabled inherit option for search results page sidebar http://prntscr.com/1z146sh to make it off-canvas as on shop page -> http://prntscr.com/1z14kfj
    3/ We don’t have such option but you can use next custom css for this

    
.content-product .st-swatch-popup>.et_st-default-holder .st-swatch-preview + .st-swatch-preview {
        display: none;
    }

    4/ It requires a custom script to make it work, so as a workaround you may find some gifs and try to upload them instead of icons but we are not sure that the result will be the same.
    If you need help with the additional customization, submit customization request to WPKraken team

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    November 13, 2021 at 13:13

    achecker errors 2

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    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2021 at 13:25

    Hello,

    These icons are not from our theme, but from revolution and elementor plugins – http://prntscr.com/1zf5xxp
    http://prntscr.com/1zf6187

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    November 13, 2021 at 13:40

    error

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2021 at 16:14

    Have you sorted it out? Is there anything else we can help you with?

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    November 19, 2021 at 18:17

    php errors

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2021 at 14:32

    Hello,

     

    Provide us with FTP access to your site, please. we tried to enable error log to check the warning but fatal error happened and we are locked out.

     Tell me your actions that cause that warning, please.

    We created a child theme. It includes code required to avoid checker warnings.

     

    Regards

    Avatar: giannis lelekis
    giannis lelekis
    Participant
    November 23, 2021 at 14:44

    new ftp  credentials

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 24, 2021 at 16:26

    Hello,

    The issue was caused by incorrect image settings https://prnt.sc/20smtqc
    You need to use full in the image size filed, and width with px in the min-height if the banner requires min-height. But in your case, there is no need to add the min-height.

    Check the log now.

    Regards

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