I have changed the breadcrumbs settings https://prnt.sc/1zoa4q5
Is that what you wanted to achieve?
Regards
Olga Barlow
Participant
November 15, 2021 at 14:31
Hello,
We have only Elementor version of the headphones demo. You can edit that page using Elementor page builder only. You can keep 2 page builders enabled on your site but it will slow down the page speed. And you can edit page using only that page builder that was used to create page content. Mean that you can’t use WPBakery to edit the Elementor page.
You can add Buy now button using the button element with any page builder and add the link you need for that button.
I suppose that issue could be caused by the CDN cache that you use. So, clear CDN cache after updates. All the updates available for plugins you can find under Dashboard > Updates.
We don’t have any special recommendations for the bundles. If you install any and face compatibility issues just contact us.
Regards
Olga Barlow
Participant
November 15, 2021 at 14:06
Hello,
Provide us with WP Dashboard and FTP access and also link to your product with the issue.
Provide us with link to your site and temporary WP Dashboard access to your site to check the issue in more detail and help you with the custom code.
Regards
Olga Barlow
Participant
November 15, 2021 at 12:39
Hello,
Provide us with WP Dashboard access and server error logs, please.
Regards
Olga Barlow
Participant
November 15, 2021 at 12:30
Hello,
Keep separate cache for the mobile devices enabled in the cache plugin settings https://prnt.sc/1znw6or Clear cache and check after that.
Regards
Olga Barlow
Participant
November 15, 2021 at 12:27
Hello,
Provide us with WP Dashboard and FTP access to your site, please. We’ll take a closer look at your issue.
Regards
Olga Barlow
Participant
November 15, 2021 at 12:24
Hello,
I got the problem that you described. Provide us with FTP access to your site, please.
Regards
Olga Barlow
Participant
November 15, 2021 at 12:12
Hello,
1) Max execution time limit is required to install demo content successfully. If you have already passed that step then just ignore that notice.
2) We can’t log in to your Dashboard to check the speed optimization settings you use https://prnt.sc/1znu16y So, make sure that username is correct.
Regards
Olga Barlow
Participant
November 15, 2021 at 11:54
Hello,
1) You can create custom page from Pages > add new and then use Elementor to create page content.
2) We have only Blog carousel element for the Elementor in our theme. We don’t have blog grid element unfortunately.
3) Elementor free does not allow to set the custom page as the blog archive page and does not allow to edit Blog archive page. If you want to be able to create custom layout for the blog archive page you need Elementor Pro https://elementor.com/help/create-archive-template/
All the theme settings for the default Blog archive page you can find in Theme Options > Blog.
Regards
Olga Barlow
Participant
November 15, 2021 at 11:47
Hello,
I have updated plugin to the latest version.
1) I don’t see any customization in the child theme that could be the reason of the issue.
Did you make any changes to the parent theme files?
2), 3) I would suggest you to create a staging site (full copy of the existing site) and debug the issue there. It’s allowed to use the same XStore license for the staging site.
4) Provide us with the screenshots of the error that you get. Also, describe in detail your actions step by step to reproduce the error or maybe send us video for better understanding. You can use Recordit tool to make and share the video.
Keep in mind that it will reset the header builder, colors etc.
Go to XStore > Import demos > choose the games version and proceed with the import wizard but at the content step choose Theme Options only https://gyazo.com/2563dc4bc159f650d9c9301948b465e0
Regards
Olga Barlow
Participant
November 6, 2021 at 14:49
Hello,
Added below code to child theme style.css to add scroll
1) Can’t log in to your Dashboard https://prnt.sc/1yjk27n
2) What cache plugin do you use?
3) Go to Theme Options > General > disable the Mobile optimization option. Seems that your cache plugin caches the desktop version for mobile that is not compatible with this option. Enable separate cache for the mobile devices if you want to use this option.
Regards
Olga Barlow
Participant
November 6, 2021 at 14:10
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem. Developers will be able to start after Monday only. Sorry for this delay.
