Product video issues - by Ali - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: Ali
    Ali
    Participant
    November 5, 2021 at 14:12

    Hi

    Product video button appears on when page is loading and then disappears.

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 5, 2021 at 15:26

    Hello,

    Could you provide temporary wp-admin access?

    Regards

    Avatar: Ali
    Ali
    Participant
    November 5, 2021 at 17:00

    of course

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 6, 2021 at 08:36

    Hello,

    Provide us with FTP access to your site, please.

    Regards

    Avatar: Ali
    Ali
    Participant
    November 6, 2021 at 08:55

    Hi

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 6, 2021 at 12:52

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.
    Developers will be able to check the problem from Monday.

    Regards

    Avatar: Ali
    Ali
    Participant
    November 6, 2021 at 18:52

    Ok, i am waiting. Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 6, 2021 at 19:34

    Hello,

    Thank you for your understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2021 at 16:40

    Hello,

    We have build-in functionality to make extra galleries for each product variation and as you can see you are allowed to select images http://prntscr.com/1ys0sp9 but not allowed to select videos for variations. Accordion to your products we see that you have predefined variations and our code works in the next way:
    1/ Single product page is loading
    2/ Once it is loaded, WooCommerce trigger action that makes a request that tells there is predefined variation (in simple words it is like you clicked on variations just when page became loaded)
    3/ After that our product variations script starts to load data of variation that is triggered (clicked)
    4/ It gets data and replaces the default content of the slider with product variation’s one.
    So that’s why you don’t have product video after page is fully loaded.
    We would recommend you to disable predefined variations to make your default gallery with videos loads on start and only when user will try to change options (colors/sizes/etc.), it will replace your gallery with gallery of product variation.

    Regards

    Avatar: Ali
    Ali
    Participant
    November 8, 2021 at 18:11

    Hi
    I tried as you stated but it didn’t work. You can check it from the link I added to the private field.

    “So that’s why you don’t have product video after page is fully loaded.
    We would recommend you to disable predefined variations to make your default gallery with videos loads on start and only when user will try to change options (colors/sizes/etc.), it will replace your gallery with gallery of product variation.”

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2021 at 08:40

    Hello,

    Thanks for the reply. Please clear cache and check now – https://gyazo.com/9f06bb0c2355b1668c17026e571b59e0

    Regards

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