Forum Replies Created

Viewing 30 posts - 3,421 through 3,450 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 16, 2021 at 00:00

    Hello,

    Do you want to use smaller image for the single post or on the blog page? If you want to show a smaller image for a single post then just upload image width smaller resolution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 23:52

    Hello,

    Can’t log in to your Dashboard. Could you, please, unlock access for Ukraine?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 22:49

    Hello,

    Oh, child theme was disabled. Check again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 22:25

    Hello,

    Unfortunately, neither WooCommerce nor our theme has options to change featured image depending on the filter you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 17:40

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 17:40

    Hello,

    1) Either use square images 360×360 for all the blocks. Or set the same custom size for all the images in the element settings https://prnt.sc/234s5ej

    2) Check now. I have replaced the section separator with the Revolution slider layers.

    3) Go to Theme Options > Header builder > edit elements https://prnt.sc/234wcp7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 17:02

    Hello,

    I see. Passed that to our developers.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 17:01

    Hello,

    Do you mean to show the cross-sell products below the progress bar?
    It’s not possible to implement using custom CSS.
    It requires PHP customization. You can submit PHP customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 16:59

    Hello,

    Add the below code to Theme Options > Custom CSS

    .fixed-popup a:before {
        content: "\f112";
        font-family: FontAwesome;
    }

    and use any unicode you need for the content from https://fontawesome.com/v4.7/icons/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 16:55

    Hello,

    Use the below code

    <?php add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
    function theme_enqueue_styles() {
        wp_enqueue_style( 'child-style', get_stylesheet_uri(), array( 'bootstrap', 'parent-style' ) );
        wp_enqueue_script( 'royal-child-scripts', get_stylesheet_directory_uri().'/cpm/cpm.js' );
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 16:05

    Hello,

    Seems you used nulled version of theme. Updated to the original one. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 15:10

    Hello,

    Got it. Provide us with FTP access, please. We need that to fix the error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 14:52

    Hello,

    Translation works ok. Tell me what strings are not translated, please. Provide screenshots.
    Also, don’t forget to translate Wishlist options https://prnt.sc/2349qah

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 14:36

    Hello,

    We have fixed issue with that option.
    Litespeed cache plugin is ok. You can use it if you need.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 14:15

    Hello,

    Could you, please, provide us with link to page where you have this problem and also screenshot of the block that is missing? Because I don’t see any problem with the menu https://prnt.sc/23442e2 and footer https://prnt.sc/23444hh
    So, I don’t understand what block is missing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 13:56

    Hello,

    Yes, the issue is related to Elementor plugin update 3.5.0.
    They enabled the Beta option by default in this update and it caused the mentioned issue. Keep option disabled.
    We are working from the theme side to avoid this error of the Elementor option. If you provide us with WP Dashboard and FTP access we could try the solution that we found for our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 12:40

    Hello,

    Issue is related to this option of the Elementor plugin https://prnt.sc/233q912 Keep it disabled. Check your footer now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 12:30

    Hello, @garfine

    Issue is related not to theme update but to Elementor plugin update 3.5.0.
    They enabled the Beta option by default in this update and it caused the mentioned issue.
    We are working to avoid this error.
    Before this keep option disabled.


    @smpsllc
    Check your site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 12:02

    Hello,

    Provide us with FTP access. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 11:49

    Hello,

    We do not add any additional of tags for the products in our theme. So, you need to look for the third-party plugins that will add the of tags. Maybe try SEO plugins.

    Let me know if you have these tags with the default WP theme but they disappear with our theme. In this case, provide us with WP Dashboard and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 11:26

    Hello,

    These plugins are compatible with our theme. I asked you if you use them just because every additional plugin slows down the site. So, there is no need to keep plugins enabled just in case. That’s all. It’s not related to your question. It wass just a suggestion. If you want to keep them enabled ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 11:24

    Hello,

    Take my apologise. Seems developers missed to include fix to latest update. I have informed them. They will fix it in the next update for sure. Fixed on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 11:10

    Hello,

    Thank you. Could you tell me where exactly you get that error? Because I don’t see any errors on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 02:29

    Hello,

    I don’t see any issue with the related products image https://prnt.sc/231bwcx All of them are 1:1. Could you, please, provide us with link to product with the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 02:26

    Hello,

    Provide us with the screenshot of the issue for better understanding, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 02:24

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 02:23

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 02:23

    Hello,

    Provide us with WP Dashboard and FTP access to your staging site. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 02:21

    Hello,

    I have updated theme and plugin via WP Dashboard and don’t see any error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2021 at 02:18

    Hello,

    Do you need additional Buttons element or an additional header area? Because I’m not sure that understand what exactly you want to implement. Provide us with the screenshot of the header layout that you try to achieve for better understanding.

    Regards

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    Viewing 3,450 results - 3,421 through 3,450 (of 30,391 total)
Viewing 30 posts - 3,421 through 3,450 (of 30,391 total)
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