Update theme to 8.10 is not working with ftp

This topic has 5 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Kunstwerk

  • Avatar: Kunstwerk
    Kunstwerk
    Participant
    December 14, 2021 at 17:26

    Hello,
    I want to update to the latest version of xstore. But I get error with the FTP. Tried in the backend but also error. The strange thing is that there is now an other licensenumber than I have bought. Than tried to deativate the theme but that is not working. So I can not activate the theme with my license number. I never did switch to another domain. Can you fix this please.

    with regard Robert

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 15, 2021 at 02:13

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please.

    Regards

    Avatar: Kunstwerk
    Kunstwerk
    Participant
    December 15, 2021 at 13:33

    ok.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 15, 2021 at 16:05

    Hello,

    Seems you used nulled version of theme. Updated to the original one. Check now.

    Regards

    Avatar: Kunstwerk
    Kunstwerk
    Participant
    December 15, 2021 at 17:41

    thnx!

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