Hi @Glam.eu,

We’ve removed our custom codes.

Should you encounter any issues or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @Glam.eu,

The loading process of the images takes some time and the website hangs a bit when the images appear. Is there a solution so that the images are displayed immediately, not only after opening the page?

Unfortunately, there is no solutions for now. We will forward this issue to our development team and they will fix it it upcoming updates.

Best regards,
The 8Theme Team

Dear Glam.eu,

We are pleased to inform you that we have successfully implemented a hotfix to the functions.php file within your child theme. As a result, the variation gallery should now be functioning correctly.

We kindly request that you verify the update at your earliest convenience. Should you encounter any issues or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear Mr. Huszár,

We hope this message finds you well.

We have identified a couple of technical issues that require attention. Upon review, it appears that the Imagick module for PHP is not currently installed on the server. You can view the relevant screenshot here for reference: https://prnt.sc/Uin_U4625LcP.

Additionally, our examination of the console log has revealed errors pertaining to Google Fonts, which suggests there may be an issue with their accessibility.

We kindly request that you reach out to your hosting provider to address the following matters:

1. Installation of the missing Imagick module for PHP.
2. Confirmation that the hosting service does not block any IP addresses associated with Google Fonts.

Your prompt attention to these issues would be greatly appreciated to ensure the smooth functioning of our services.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hi @Abdulrahman Nahhas,

Thank you so much for purchasing our theme and contacting our support center.

1) Plugin and Custom Code Verification:

Please verify whether the issue is associated with any third-party plugins or custom code that may be present on your website. Sometimes conflicts between plugins or custom code can hinder the proper functioning of customization options.

2) Test with Storefront Theme:

To isolate the issue and confirm whether it is specific to CheckoutWC plugin, we recommend switching to the default Storefront theme (Appearance > Themes) temporarily. Check if the problem persists with the default theme. If the issue persists, it could indicate a plugin-related concern.

We kindly recommend that you take a complete backup of your site before proceeding.

These steps should assist you in achieving the desired outcome. If you encounter any issues or have further questions, feel free to reach out to us for additional support.

Best Regards,
The 8Theme Team

Dear Arnan,

We hope this message finds you well.

We have identified a conflict between the Advanced Woo Labels/Search PRO plugins (screenshot available here: https://prnt.sc/irhzBvL0ACzU) and our XStore theme.

We would like to bring to your attention that while we strive for broad compatibility, we cannot guarantee that our theme will function seamlessly with all third-party plugins. In certain instances, additional customization may be required to ensure compatibility between the theme and plugins. Regrettably, it is beyond the capacity of the theme author to ensure universal compatibility with the multitude of plugins available, and such customization falls outside the purview of our standard support services.

In light of this, we recommend reaching out to the plugin author for assistance in resolving this issue.

We appreciate your understanding and are here to assist with any other concerns you may have.

Best regards,
The 8Theme Team

Hi @Duarte,

We’ve applied the HOTFIX under functions.php file locates in your child theme from the line 29 to 40:

add_action('wp_footer', 'n2t_custom_js');
function n2t_custom_js() {
    ?>
    <script>
        jQuery(document).ready(function($){
            $(document).on('click', '.vc_tta.vc_general .vc_tta-tab>a', function(){
                $(".et-isotope").isotope('layout');
            })
        });
    </script>
    <?php
}

Now the brand list is working fine. Can you please check again?

Best Regards,
8Theme’s Team

Dear @Clau8826,

We hope this message finds you well.

Regarding your inquiry about the functionality of the wishlist in treating all selected variations as a main product, we regret to inform you that, at present, this feature is not supported. While you are able to add the desired item to your wishlist, you may encounter difficulties when attempting to add a variation product directly to your cart.

So I guess my question is, is there a way to make the wishlist treat all selected variations like a main product ?

Currently, the option you are inquiring about is not available. However, we invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Dear @chilly,

We hope this message finds you well.

My website deisgn is ruined right now. did you guys do anything rather than the things I asked for ? because no one of my team entred the website.

Please be assured that our team has not implemented any custom code modifications at this time. I would recommend verifying the settings of your cache plugins, as they may be influencing the website’s appearance.

After adding wp_deregister_style(‘xstore-icons-font’); it removed the icons on the website [check the image attached]. I only want the fonts to be disabled and not load not the icons

Unfortunately, the method you have used is the only available option to prevent the font icons from loading. Currently, there are no alternative solutions to achieve the desired outcome without affecting the icons.

We understand the importance of these issues and are committed to providing you with the best possible support. If you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Dear Henrik,

We hope this message finds you well.

We would like to extend our apologies for any confusion that may have arisen regarding the image resizing functionality within the XStore theme. We are pleased to inform you that the theme does indeed offer an option to adjust the size of large images.

To access this feature, please navigate to the following location within your theme settings: Theme Options > Speed Optimization > WordPress Big Image Size Threshold. To disable this feature, simply set the value to 0.

For your convenience, we have provided a screenshot illustrating the aforementioned setting: [https://prnt.sc/VHcHK8qaIDtJ](https://prnt.sc/VHcHK8qaIDtJ)

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Dear @chilly,

We hope this message finds you well.

We would like to bring to your attention a modification that needs to be made within the functions.php file of your child theme.

Please locate the following code snippet:

add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
function theme_enqueue_styles() {
    etheme_child_styles();
}

Once found, kindly replace it with the updated code below:

add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
function theme_enqueue_styles() {
    etheme_child_styles();
    wp_deregister_style('xstore-icons-font');
}

We trust that this adjustment will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

Best regards,

The 8Theme Team

Dear Taalaki Abaya,

We hope this message finds you well.

We have identified an issue concerning the slug of your product attributes. We kindly request that you convert all the slugs of your product attributes to Latin script, in accordance with the instructions provided in the following screenshot: https://prnt.sc/cwf6cILLq5je.

For your reference, here is the screenshot link once again: https://prnt.sc/TMzur0XBoo9l.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hi @henrik,

We’ve test your both websites and the products infinite scroll is working fine:

1. Chrome:
+ https://www.awesomescreenshot.com/video/25612521?key=7f3ab720a5822c90338eab3da876c2c5
+ https://www.awesomescreenshot.com/video/25612474?key=76042a558b818f57651841cb8d502164
2. Safari:
+ https://www.awesomescreenshot.com/video/25612591?key=ff8a6e7123fad27bf61982007d525d06
+ https://www.awesomescreenshot.com/video/25612618?key=6c689be5bd1f7c5757ff6050620f7401
3. Firefox:
+ https://www.awesomescreenshot.com/video/25612664?key=370c0a197ac5f34ee0f60f25748eb4d5
+ https://www.awesomescreenshot.com/video/25612700?key=779cb86cf1a4afce55386777f1c68186

Kind Regards,
8theme Team

Dear Mihalis,

We hope this message finds you well.

We’re writing to inform you that our checkout process adheres to the standard workflow of the WooCommerce plugin. We do not impede any processes or redirections post-checkout.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear Malvine,

We hope this message finds you well.

We’re writing to inform you that the issue pertaining to significant layout shifts, which was previously identified, has been traced back to the WP-Rocket plugin. Specifically, the feature that removes unused CSS had inadvertently eliminated the necessary styling for the product gallery, resulting in a malfunction during page loading.

To address this, we have taken corrective action by adding the relevant CSS selectors to the SafeList. I am pleased to report that this has resolved the problem, and the gallery should now function correctly. You can view the corrected gallery via the following link:

https://prnt.sc/hSAXouaFFvtF

May we kindly ask you to review the gallery at your earliest convenience and confirm that everything is now in order?

Furthermore, we would like to gently remind you that any issues arising from third-party plugins fall outside the scope of our support services. Should you encounter any further difficulties with such plugins, it is advisable to reach out directly to the respective plugin authors for assistance.

Thank you for your attention to this matter. We appreciate your understanding and cooperation.

Best regards,
The 8Theme Team