Forum Replies Created

Viewing 30 posts - 4,771 through 4,800 (of 5,356 total)
1 2 3 … 159 160 161 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Dear Goostaf,

    We kindly request that you implement the following custom CSS code by navigating to Theme Options, then selecting Theme Custom CSS, and finally entering the code into the Global CSS section:

    
/* Show hidden part of carousel */
.et-custom-carousel .swiper-container {
    overflow: visible !important;
}

/* Hide the arrow navigation */
.swiper-custom-right:not(.et-swiper-elementor-nav), .swiper-custom-left:not(.et-swiper-elementor-nav) {
    display: none;
}

    We trust this will assist you with your customization needs.

    Warm regards,
    The 8Theme Team

    #388229 Copied In reply to: Show part of a hidden block in the carousel
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @jhawker81,

    We hope this message finds you well.

    We would like to inform you that we have identified and addressed a concern with one of the headings on our platform. The problematic heading has been removed and replaced with a new one, which is now functioning correctly: https://prnt.sc/M2gsNhsfQvH8.

    At your earliest convenience, could you kindly revisit the platform and confirm that the changes meet your expectations?

    We appreciate your attention to this matter and look forward to your feedback.

    Best Regards,
    The 8Theme Team

    #388181 Copied In reply to: Text not able to adjust size or change font
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @chilly,

    That’s actually this file: /wp-content/themes/xstore/framework/walkers.php line 266. For faster changing, we’ve sent you link of that file.

    
$output .= $indent . '<li id="menu-item-' . $item->ID .'"'  . $value . $class_names . '>';

    The correct URL we put in private content area.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388180 Copied In reply to: I have an Accessibility Issues related to the menu.
    Avatar: Justin
    Luca Rossi
    Support staff

    You’re most welcome.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #388179 Copied In reply to: My site speed is not good through google
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Goostaf,

    We hope this message finds you well.

    We regret to inform you that our current system does not provide hooks to remove the wishlist page URL from the “Add to Wishlist” button. To achieve the desired functionality, a direct modification to the ET-Core-Plugin is necessary.

    Please proceed with the following steps:

    1. Navigate to the file located at: /wp-content/plugins/et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php
    2. Scroll to line 1326.
    3. Locate the following snippet of code:

    
<a href="<?php echo esc_url($href); ?>" <?php echo implode(' ', $attributes_rendered); ?>>

    4. Replace it with:

    
<a href="#" <?php echo implode(' ', $attributes_rendered); ?>>

    We trust that this adjustment will address your requirements. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #388178 Copied In reply to: How to make Wishlist work via ajax loading, now the urls are generated
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Daniyal,

    We hope this message finds you well.

    We’re writing to inform you that our development team has successfully deactivated the Wordfence plugin and subsequently monitored the Resource Usage Monitor. Upon review, we are pleased to report that the issue of 100% resource usage no longer appears. You may view the current status via the following screenshot link: https://prnt.sc/WCQLiVjhHsV7.

    Furthermore, we would like to suggest considering an upgrade to your hosting plan. The Business WordPress plan offers a significant improvement in resources at a modest increase in cost. We believe this upgrade would be beneficial for your operations. For your reference, here is a screenshot detailing the plan: https://prnt.sc/pwpOsPMTr7-7.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #388131 Copied In reply to: my website is showing a 100% resources usage error ever since I switched to the XStore
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Daniyal,

    Our development team is currently investigating the matter and will provide you with an update shortly.

    Warm regards,
    The 8Theme Team

    #388129 Copied In reply to: my website is showing a 100% resources usage error ever since I switched to the XStore
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Ajay388,

    We hope this message finds you well.

    We would like to bring to your attention that utilizing the ‘background-size: contain’ property may not yield the most optimal results. Should you wish to maintain the ‘contain’ aspect of the background size, we recommend substituting the current image with an alternative that is better suited to the section’s height, particularly when viewed on mobile devices.

    Thank you for your understanding and cooperation.

    Warm regards,
    The 8Theme Team

    #388124 Copied In reply to: Not able to Set grocerry theme cover photo in mobile view
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @smalameri,

    We hope this message finds you well.

    We would like to inform you that all the English texts you have referenced can be translated using the LocoTranslate plugin. For your convenience, we have provided a link in the private content section of our correspondence. Kindly access the link to proceed with the translation of the texts.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388122 Copied In reply to: How can I translate the texts selected in the image?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @tmg,

    So please update the previous code to this:

    
body ul.st-swatch-preview li.type-image{
    width: 80px;
    height: 80px;
}

    Hope it helps!

    #388120 Copied In reply to: Bug on the single product reviews tab & Sticky add-to-cart popup is not responsive
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @chilly,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

    Please take a look at this file again: https://www.candy***.com/wp-admin/theme-editor.php?file=framework%2Fwalkers.php&theme=xstore

    – On the line 266, find this code:

    
		$output .= $indent . '<li id="menu-item-' . $item->ID .'"'  . $value . $class_names . '>';

    – And change to this:

    
		$output .= $indent . '<li '  . $value . $class_names . '>';

    After that clear all the caches on your website(server cache, plugin cache, …).

    Please let us know when you’re done.

    Thank you!

    #388119 Copied In reply to: I have an Accessibility Issues related to the menu.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @MatV,

    We’ve created a demo mega menu for you test, please have a look:

    https://prnt.sc/32zi64m7ZTvX

    Best regards,
    The 8Theme Team

    #388081 Copied In reply to: Help with MegaMenu, delete image margins and show submenus
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Sunanda,

    We hope this message finds you well.

    We kindly request that you locate and delete the following custom CSS code:

    
#Home_one_Section {
    position: fixed;
    right: 0;
    top: 50%;
    list-style: none;
    z-index: 99999 !important;
    margin-top: 0.5em;
    left: 310px !important;
}

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #388063 Copied In reply to: The Web Site Clickable Options not working
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @SK,

    We hope this message finds you well.

    We would like to inform you that the JavaScript scripts sourced from XStore have been successfully minified. As such, no further action is required on these scripts.

    Regarding the Sale Booster issue, we are currently unable to replicate the problem. If the issue persists on your end, we kindly request that you provide us with a video demonstration. This will greatly assist us in diagnosing and addressing the concern effectively.

    In response to your query about the installation and updates:

    We can confirm that your theme and plugins are indeed installed correctly and are fully up to date.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #388061 Copied In reply to: My site speed is not good through google
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Taalaki Abaya,

    We hope this message finds you well.

    We are reaching out to inform you that we have successfully translated the text using the LocoTranslate plugin, as per your request. You can review the translated content at the following link:

    [https://prnt.sc/gIygnSEIayla](https://prnt.sc/gIygnSEIayla)

    However, we have encountered an issue with the four-column layout on the shop page when using the Right-to-Left (RTL) style. To address this, we have temporarily adjusted the layout to three columns, which appears to be functioning correctly at present. You can view the current layout here:

    [https://prnt.sc/P2JX3UqYc07s](https://prnt.sc/P2JX3UqYc07s)

    We kindly request that you take a moment to review the changes and confirm whether the solution meets your requirements.

    Thank you for your attention to this matter. We look forward to your feedback.

    Best Regards,
    The 8Theme Team

    #388012 Copied In reply to: Customize and personalize the theme according to your preferences and requirements.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Kyriakos,

    We hope this message finds you well.

    Upon a thorough review of your website, it has come to our attention that two processes continue to operate in the background even after your website has fully loaded. This observation is particularly noticeable as the images on your site appear to be loading at a slower than optimal pace. For your reference, here is a screenshot illustrating the issue: https://prnt.sc/hIBKg7Z51Of7.

    To address this concern and enhance your website’s performance, we highly recommend the implementation of the WP-Rocket plugin, which can be found at https://wp-rocket.me/. We are confident that this tool will significantly expedite your website’s loading speed.

    For assistance with the setup, we kindly direct you to the following guide, which provides detailed instructions tailored to integrate WP-Rocket settings with the XStore theme: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #388001 Copied In reply to: http requests that take more than 2 secs
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    We hope this message finds you well. We have conducted a review of the page you reported and noticed an issue that requires your attention. It appears that a certain style element is positioned outside of the HEAD tag, as evidenced by the following screenshot: https://prnt.sc/RJua9wYjXd8b.

    To address this, we kindly ask that you deactivate the wpDataTable plugin and proceed to revalidate your AMP pages.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #387985 Copied In reply to: AMP pages are invalid on Google Search Console
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @tmg,

    Firstly, I’m wondering if it’s possible to implement functionality that allows the popup to be closed either by scrolling or by touching outside of the popup.

    Unfortunately, this feature requires customization codes which is outside scope of our support.

    And also, is it possible to change the scale of the variation image thumbnail?

    To change thumbnail size on sticky cart, please add the following CSS under Theme Options > Theme Custom CSS > Global CSS:

    
.etheme-sticky-cart ul.st-swatch-size-large li.type-image {
    width: 80px;
    height: 80px;
}

    Additionally, I wanted to inquire about the stars of the review section. I tried using the theme product page builder only but it will still not work. The stars remain invisible on my PC, and I cannot submit a review. It keeps asking me to select an image even when it is already selected. I would appreciate any assistance in resolving this matter. Thank you for your attention to these concerns.

    We could see that the stars are displaying now after you switched to the Single Product Theme Builder: https://prnt.sc/IBGcFXn6XUpe

    Best Regards,
    8Theme’s Team

    #387983 Copied In reply to: Bug on the single product reviews tab & Sticky add-to-cart popup is not responsive
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @SK,

    We hope this message finds you well.

    We have taken the opportunity to review your website’s homepage and have observed a significant number of images present. To enhance your site’s performance, our team recommends utilizing two robust plugins designed for WordPress: WP-Rocket for caching and Imagify for image optimization.

    You can find more information about these plugins and their benefits at the following links:

    – WP-Rocket: [https://wp-rocket.me/](https://wp-rocket.me/)
    – Imagify: [https://imagify.io/](https://imagify.io/)

    Additionally, WP-Rocket offers a feature called “Delay Javascript Execution,” which can substantially improve your Google PageSpeed score. For further details on how to implement this feature, please refer to their guide here: [https://docs.wp-rocket.me/article/1349-delay-javascript-execution](https://docs.wp-rocket.me/article/1349-delay-javascript-execution)

    Should you require any assistance or have any questions regarding these recommendations, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #387979 Copied In reply to: My site speed is not good through google
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Taalaki Abaya,

    Regarding the products on my website, I’ve noticed an inconsistency with the product images not appearing initially on the product detail page. This issue seems sporadic, as sometimes the images show up while other times they do not. Could you please conduct a thorough check of the products listed on my website? Whenever you encounter a product with missing images, kindly investigate the reasons behind it and provide me with insights into the issue.

    We will investigate more on this issue then get back to you.

    Additionally, I have a query regarding the translation process, particularly for the attached image. Could you guide me on how to modify and translate the text displayed on this page into Arabic?

    For this text, please go to XStore > Theme Options > Wishlist then change this text:

    https://prnt.sc/NRQ3V2HJZZgW

    Warm regards,
    The 8Theme Team

    #387929 Copied In reply to: Customize and personalize the theme according to your preferences and requirements.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @MatV,

    From 9.2 theme version, we have included the XStore Builders feature. To utilize this feature, you need to activate either the Elementor Pro or the free PRO Elements plugin.

    The free PRO Elements plugin is a modified version of the Elementor Pro WordPress plugin, originally created by Elementor Ltd. Similar to the original, it is licensed under the GNU General Public License, version 3 (GPLv3). However, unlike the original, it is completely free and does not require activation for use.

    We are delighted to inform you that you get access to the functionality of the Elementor Pro plugin at no cost. You can find out what is included in the PRO Elements plugin here: https://proelements.org/#included

    Best regards,
    The 8Theme Team

    #387926 Copied In reply to: Help with MegaMenu, delete image margins and show submenus
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @tmg,

    The sticky add-to-cart looks good on our phone. Please take a look at the attached file. What would like to edit this popup? Maybe we can provide you some custom CSS codes.

    Ass for the product reviews, I currently have the customer image reviews, advanced product reviews, and the antispambee installed on my website. The reviews work when the above-mentioned logging and sales busters are disabled, but as soon as I turn any of them on, everything stops working. It keeps asking the user to select an image even if one is already chosen and the image is the right size. Also, the stars on the review input form are not visible.

    We could see that you’re using the static block for the whole single product template builder. If you use this way, some JS scripts will be missing. In this case, the scripts for rating is missing right now. So the stars won’t display. We recommend you switch back to Elementer Single Product Builder instead.

    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #387923 Copied In reply to: Bug on the single product reviews tab & Sticky add-to-cart popup is not responsive
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @chilly,

    We are currently in the process of debugging your website and would like to kindly request that you refrain from changing the password for the temporary administrative account. This will ensure that our work is not interrupted and can proceed smoothly: https://prnt.sc/zWuYAwOCvJNT

    Additionally, we have noticed that changes to files are not being reflected promptly, which we suspect may be due to server caching issues. Could you please assist us by purging all existing caches on the website at your earliest convenience?

    Your cooperation is greatly appreciated, and we are here to assist with any further questions or concerns you may have.

    Best regards,
    The 8Theme Team

    #387884 Copied In reply to: I have an Accessibility Issues related to the menu.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Khurram Virk,

    we asked godaddy, saying we have inbuilt 4 kb. Cant change.

    is there any other solution?

    In light of this information, we recommend that you consider upgrading your hosting plan to one that offers higher resources to meet your needs.

    We would like to inform you that, as of now, our system does not provide any hooks to reduce the size of the header cookie.

    Should you have any further inquiries or require assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #387857 Copied In reply to: AMP pages are invalid on Google Search Console
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Daniyal,

    With FTP account we could not analys the Resource Usage.

    “After checking your detailed resource usage, I can see that processes that were using most of your hosting plan resources were generated from index.php and admin-ajax.php files and this process is reappearing. This means that this issue was created by one or several of your website plugins when specific changes are done regarding these plugins or scheduled tasks are running.”

    Can you please ask your hosting provider send all the logs related to the high resources usage? So we can take a closer look?

    Thank you!

    Warm regards,
    The 8Theme Team

    #387856 Copied In reply to: my website is showing a 100% resources usage error ever since I switched to the XStore
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Vítor Carneiro,

    Unfortunately, this feature is not available right now.

    We kindly ask that you submit your suggestion to our Taskboard, which can be found at https://www.8theme.com/taskboard/. Should your proposal garner a significant number of votes from our customer community, our development team will take it into consideration for potential inclusion in a future update.

    We value your input and thank you for your comprehension. Please do not hesitate to reach out to us if you have any additional questions or require further assistance.

    Warm regards,

    The 8Theme Team

    #387853 Copied In reply to: Filter and product out of stock – Widget
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @chilly,

    We are writing to inform you that we have installed the Filester – File Manager Pro plugin on your website for the purpose of file editing. Should you find it unnecessary, please do not hesitate to disable the plugin at your convenience.

    Additionally, during our recent review of your website, we observed that the fonts do not appear to be loading from the Google CDN as expected. We kindly request that you investigate this matter and provide us with an update at your earliest convenience. For your reference, here is a screenshot illustrating the issue: https://prnt.sc/8H1C1Stnbv_9

    Thank you for your attention to these matters. We look forward to your prompt response.

    Best regards,
    The 8Theme Team

    #387824 Copied In reply to: How can I disable the loading of Xstore fonts ?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Daniyal,

    We don’t have the access to your hosting cpanel to take a look at the resources usage.

    We kindly request that you temporarily deactivate all third-party plugins, retaining only XStore-Core and WooCommerce, to facilitate further investigation of a technical matter. This action will help us determine if the issue persists under these specific conditions.

    Warm regards,
    The 8Theme Team

    #387809 Copied In reply to: my website is showing a 100% resources usage error ever since I switched to the XStore
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @hakaji,

    We would like to invite you to explore the WP-Rocket plugin, which can be found at the following URL: https://wp-rocket.me/.

    Additionally, for a comprehensive guide on optimizing WP-Rocket settings with XStore, we recommend reading the article available at: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

    Warm regards,
    The 8Theme Team

    #387808 Copied In reply to: contact-forms not installed media & not installed
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Daniyal,

    We hope this message finds you well.

    Upon reviewing the provided screenshot (https://prnt.sc/NDObhG79bGYr), we have observed that certain fields appear to be aligned. To assist you further, we kindly request that you provide us with a detailed explanation of the specific layout you are aiming to accomplish.

    Your guidance on this matter will enable us to ensure that our service meets your expectations.

    Thank you for your attention to this request.

    Warm regards,
    The 8Theme Team

    #387779 Copied In reply to: my website is showing a 100% resources usage error ever since I switched to the XStore
  • 1 2 3 … 159 160 161 … 177 178 179
    4,771–4,800 of 5,356 posts
Viewing 30 posts - 4,771 through 4,800 (of 5,356 total)
1 2 3 … 159 160 161 … 177 178 179