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Bug on the single product reviews tab & Sticky add-to-cart popup is not responsive

This topic has 11 replies, 4 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

tmg

Participant

March 21, 2024 at 09:46

Hi, I just wanted to know if there was a way for me to add the single add-to-cart button popup at present. When you offer a product with variations, the sticky add-to-cart button turns into a select option, which, when clicked on, opens a popup prompting the user to select an option and a quantity. Now, my question is, is there a way to edit the layout or content of this popup? The popup is not responsive on all devices, even when I turn on mobile responsiveness from theme customize.

Ass for the product reviews, I currently have the customer image reviews, advanced product reviews, and the antispambee installed on my website. The reviews work when the above-mentioned logging and sales busters are disabled, but as soon as I turn any of them on, everything stops working. It keeps asking the user to select an image even if one is already chosen and the image is the right size. Also, the stars on the review input form are not visible.

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#387818 Copied Theme version: 9.2.9

10 Answers

Rose Tyler

Support staff

March 21, 2024 at 11:21

Hello,

Thank you for reaching out to us with your queries regarding the add-to-cart button popup and product reviews on your website.

Unfortunately, the screenshot you provided is not sufficiently clear for us to assess the situation, as it appears to be too small https://prnt.sc/nvJwFw1b9hsG

Please provide us with additional, higher-resolution screenshots so that we may better understand the issue at hand.

Furthermore, we kindly request that you grant us temporary access to your WordPress admin panel. This will enable us to review your settings and assist you more effectively.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We appreciate your cooperation and look forward to resolving your concerns.

Best Regards,
8Theme’s Team

#387838 Copied

tmg

Participant

March 21, 2024 at 12:18

Hello, sorry for the late reply. Billow, you will find the information you asked for earlier

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for this information.

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support staff only.

#387852 Copied

Rose Tyler

Support staff

March 21, 2024 at 13:52

Hello,

We hope this message finds you well.

We are currently experiencing difficulties with logging into the system. Could you please provide us with the correct wp-admin credentials at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#387875 Copied

tmg

Participant

March 21, 2024 at 14:10

hi sorry about that please try this one

Please contact administrator
for this information.

#387883 Copied

Luca Rossi

Support staff

March 21, 2024 at 16:35

Hi @tmg,

The sticky add-to-cart looks good on our phone. Please take a look at the attached file. What would like to edit this popup? Maybe we can provide you some custom CSS codes.

Ass for the product reviews, I currently have the customer image reviews, advanced product reviews, and the antispambee installed on my website. The reviews work when the above-mentioned logging and sales busters are disabled, but as soon as I turn any of them on, everything stops working. It keeps asking the user to select an image even if one is already chosen and the image is the right size. Also, the stars on the review input form are not visible.

We could see that you’re using the static block for the whole single product template builder. If you use this way, some JS scripts will be missing. In this case, the scripts for rating is missing right now. So the stars won’t display. We recommend you switch back to Elementer Single Product Builder instead.

https://xstore.helpscoutdocs.com/article/190-xstore-single-product-builder-with-elementor

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#387923 Copied

tmg

Participant

March 21, 2024 at 16:44

Hello, thank you for your assistance. I’ve successfully addressed the previous issue. However, I have a couple of additional inquiries. Firstly, I’m wondering if it’s possible to implement functionality that allows the popup to be closed either by scrolling or by touching outside of the popup. I’ve noticed that it took me approximately 30 seconds to comprehend its operation, and I’m concerned that such a delay might lead to customer frustration and potential site abandonment. And also, is it possible to change the scale of the variation image thumbnail?

Additionally, I wanted to inquire about the stars of the review section. I tried using the theme product page builder only but it will still not work. The stars remain invisible on my PC, and I cannot submit a review. It keeps asking me to select an image even when it is already selected. I would appreciate any assistance in resolving this matter. Thank you for your attention to these concerns.

#387927 Copied
Luca Rossi

Support staff

March 22, 2024 at 07:12
Hi @tmg,

Firstly, I’m wondering if it’s possible to implement functionality that allows the popup to be closed either by scrolling or by touching outside of the popup.

Unfortunately, this feature requires customization codes which is outside scope of our support.

And also, is it possible to change the scale of the variation image thumbnail?

To change thumbnail size on sticky cart, please add the following CSS under Theme Options > Theme Custom CSS > Global CSS:
```
.etheme-sticky-cart ul.st-swatch-size-large li.type-image {
    width: 80px;
    height: 80px;
}
```
Additionally, I wanted to inquire about the stars of the review section. I tried using the theme product page builder only but it will still not work. The stars remain invisible on my PC, and I cannot submit a review. It keeps asking me to select an image even when it is already selected. I would appreciate any assistance in resolving this matter. Thank you for your attention to these concerns.

We could see that the stars are displaying now after you switched to the Single Product Theme Builder: https://prnt.sc/IBGcFXn6XUpe

Best Regards,
8Theme’s Team
#387983 Copied
tmg

Participant

March 22, 2024 at 13:54

Thank you so much. The code works perfectly is it possible to do the same on the product archive (shop page card) and the single product page they look very tiny

#388109 Copied
Luca Rossi

Support staff

March 22, 2024 at 15:03
Hi @tmg,

So please update the previous code to this:
```
body ul.st-swatch-preview li.type-image{
    width: 80px;
    height: 80px;
}
```
Hope it helps!
#388120 Copied
Andrew Mitchell

Support staff

March 23, 2024 at 16:38

Dear tmg,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#388235 Copied
Tagged: product reviews bug, responsive add-to-cart popup, single product reviews tab, sticky add-to-cart popup, woocommerce fixes, wordpress templates
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Bug on the single product reviews tab & Sticky add-to-cart popup is not responsive

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