Luca Rossi

Dear Daniyal,

We hope this message finds you well.

We kindly request that you temporarily deactivate all third-party plugins, retaining only XStore-Core and WooCommerce, to facilitate further investigation of a technical matter. This action will help us determine if the issue persists under these specific conditions.

We have noted that this issue is not commonly reported by our customers, and your cooperation in this troubleshooting step would be greatly appreciated.

Thank you for your attention to this request. We look forward to your prompt response.

Best regards,
The 8Theme Team

Dear Nicolo,

We are pleased to inform you that we have updated the accent color to color.

We are delighted to have been of assistance to you.

Best regards,
The 8Theme Team

Hi @chilly,

We’ve checked the walkers.php file and we could see that you didn’t update the codes yet:

https://prnt.sc/jCtIjB7O2JKh

Can you follow the previous reply and update: https://www.8theme.com/topic/i-have-an-accessibility-issues-related-to-the-menu/#post-386898?

Best Regards,
The 8Theme Team

Dear Allen,

We hope this message finds you well.

We have reviewed the product images via the link you provided (https://prnt.sc/1qVoumzIhQON) and have not observed any blurring issues. To address your concern, we suggest you navigate to the ‘Appearance’ section in your website’s dashboard, then proceed to ‘Customize > WooCommerce > Product Images’. Once there, please adjust the image size to 1500 pixels.

Should you require further assistance or if the issue persists, please do not hesitate to contact us. We are committed to ensuring the optimal presentation of your products.

Warm regards,
The 8Theme Team

Dear @chilly,

We are currently in the process of conducting a routine check and have noticed that the credentials for the admin account have been altered. To proceed with our verification, we kindly request that you provide us with the updated account details at your earliest convenience.

We appreciate your prompt attention to this matter and look forward to your response.

Best Regards,
The 8Theme Team

Hi @JSheward,

We can confirm this issue is happening on our websites as well.

To facilitate a thorough investigation and resolve the issues you are experiencing, we kindly request that you provide us with temporary administrative access to your WordPress dashboard (wp-admin) and FTP credentials.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

You’re most welcome!

Kind regards,
The 8Theme Team

Hi @Taalaki Abaya,

Regarding the Contact Form, I believe there might be a conflict or another issue between the form and the email builder of the theme. This is the first time I’ve encountered email issues in WordPress. I attempted to resolve it by using the WP Mail SMTP plugin you recommended, but unfortunately, Zoho is not free. Therefore, I tried using the default PHP method and configured my emails to be built in Zoho, but the emails still aren’t being sent. My emails in Zoho are info@taalakiabaya.com and mails@taalakiabaya.com. My primary email address is taalakiabaya@gmail.com. Could you please check if there’s a conflict or another issue? Despite trying several methods, the issue persists.

Firstly, we suggest you to contact to your hosting provider first. Our email builder is made for WooCommerce only and it will not affect to Contact Form or sending emails.

Regarding the word “Custom” in the n2t_text_strings method in functions.php, I attempted to translate it into Arabic, but it’s still not appearing. Similarly, the word “wishlist” in the bottom menu for mobile devices is also not displaying correctly. Additionally, there are some products where the images aren’t appearing in the single product detail section, but these products are in the private section.

You have put the : after the custom text:

        case 'Custom:' :
            $translated_text = 'التشكيلات:';
            break;

The correct code should be, we’ve already corrected it for you:

        case 'Custom' :
            $translated_text = 'التشكيلات';
            break;

For the images of product, we couldn’t reproduce the issue you reported:

https://www.awesomescreenshot.com/video/25974348

Warm regards,
The 8Theme Team

Hi @Caroline,

Sorry for the confusion!

We meant this hook: woocommerce_after_shop_loop_item

Kind regards,
The 8Theme Team

Hi @Stefano Valso,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hi @Kombajn88,

Please also add this custom CSS:

body .shop-filters.widget-columns-3.filters-opened {
    display: none;
}

body .filter-wrap {
    margin-bottom: 0;
    border: 1px solid var(--et_border-color);
    border-bottom: 0;
}

body form.woocommerce-ordering {
    width: 50%;
}

body .woocommerce-ordering select {
    border: none;
    border-left: 1px solid var(--et_border-color);
}

Hope it helps!

Hi @Stefano Valso,

Please with this code instead:

/**
 * @snippet       Disable Payment Gateway For Specific Shipping Method
 * @how-to        Get CustomizeWoo.com FREE
 * @author        Rodolfo Melogli
 * @testedwith    WooCommerce 7
 * @community     https://businessbloomer.com/club/
 */
  
add_filter( 'woocommerce_available_payment_gateways', 'bbloomer_gateway_disable_for_shipping_rate' );
  
function bbloomer_gateway_disable_for_shipping_rate( $available_gateways ) {
   if ( ! is_admin() && WC()->session ) {
      $chosen_methods = WC()->session->get( 'chosen_shipping_methods' );
      $chosen_shipping = $chosen_methods[0];
      if ( isset( $available_gateways['cod'] ) && 0 === strpos( $chosen_shipping, 'local_pickup' ) ) {
         unset( $available_gateways['cod'] );
      }
   }
   return $available_gateways;
}

We’ve checked your checkout page but we couldn’t see any shipping type or COD payment method:

https://prnt.sc/YypnrCwVWuzc

Can you update the codes and check again?

Best Regards,
8Theme’s Team

Hi @Daniyal,

Just one more thing: Can we add a custom label to a specific product on our own, like we have Sale, Hot, and New product badges in the current theme? I tried using the Yith badge plugin, but it had an issue. For example, if I created a badge named “New” using the Yith plugin, it showed up on every image of the single product page, which looked weird. So, I deleted that plugin. Is there any other solution available?

Can you please re-install and activate the YITH WooCommerce Badge Management plugin so we can see the issues?

One thing I don’t understand is that since I used the Jb s xstore theme, I’ve been getting a 100% usage warning in hostinger. check this
https://gyazo.com/5afdef5ff5685dd6461e0958628bf205

In this case, please contact to your hosting provider to track which files in plugins/theme was causing this issue.

Best Regards,
The 8Theme Team

Dear Allen,

We regret to inform you that the customization you have inquired about cannot be achieved through custom CSS codes.

We kindly encourage you to submit a feature request to our team by visiting our taskboard page at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient interest from our customer base, our development team will take it into consideration for potential inclusion in a future update.

We appreciate your cooperation and understanding in this matter.

Warm regards,
The 8Theme Team

Dear @chilly,

We hope this message finds you well.

We would like to guide you through the process of customizing your theme’s CSS. Please refer to the following file within your theme’s directory:

/themes/xstore/xstore.css

Within this file, you will find a variety of CSS classes. We recommend that you categorize these classes into separate files based on their functionality, such as:

– For WooCommerce-related CSS classes, create a file named ‘woocommerce.css’.
– For WPML-related CSS classes, create a file named ‘wpml.css’.
– Continue this process for other relevant categories.

Once you have organized the CSS classes into separate files, you can include these files in your child theme by adding the following code to your functions.php file:

add_action( 'wp_enqueue_scripts', 'et_theme_enqueue_styles', 1001 );
function et_theme_enqueue_styles() {
    wp_deregister_style('etheme-parent-style');
    wp_enqueue_style( 'separated-1', get_stylesheet_directory_uri() . '/separated-1.css' );
    wp_enqueue_style( 'separated-2', get_stylesheet_directory_uri() . '/separated-2.css' );
}

Please ensure that you replace ‘separated-1.css’ and ‘separated-2.css’ with the appropriate filenames that correspond to your newly created CSS files.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team