Contact-forms not installed media & not installed

This topic has 14 replies, 3 voices, and was last updated 3 months ago ago by Luca Rossi

  • Avatar: hakaji
    hakaji
    Participant
    March 18, 2024 at 17:05

    Hello, I’ve tried a lot of themes, but there’s always something missing.

    Please, contact administrator
    for this information.
    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2024 at 17:10

    Hello,

    Thank you for reaching out to us.

    Upon reviewing your website, we have confirmed that the niche market 02 demo content has been successfully imported. We advise against importing another version on top of the existing one, as this may result in content conflicts and incorrect configuration.

    XStore studio can be used to import sections from different demos, so please try to use this feature – https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: hakaji
    hakaji
    Participant
    March 18, 2024 at 17:35

    it still the same problem.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2024 at 18:27

    Hello,

    We would like to inform you that you can import one demo version at a time. Please kindly specify which demo version you would like to choose (niche market 02 OR cosmetics), and we will proceed to install it on your website.

    Best Regards,
    8Theme’s Team

    Avatar: hakaji
    hakaji
    Participant
    March 18, 2024 at 18:36

    But what if I want to change the theme anytime I want? Normally, I bought a pack of themes, not just one, so can’t I do it easily?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2024 at 18:44

    Hello,

    Should you wish to replace the existing demo content, please proceed to remove the current demo https://prnt.sc/HvK9hlLNU1nd , subsequently, you may import the new content as desired.

    Please be aware that during the importation of a demo containing a substantial number of images, the server’s timeout duration may prove insufficient for transferring all the media included within the demo, potentially resulting in an error. To circumvent this issue, we recommend reinitiating the demo import process. When you reach the step for demo content installation, please ensure that only the media files are selected for import, as illustrated here: https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0.

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: hakaji
    hakaji
    Participant
    March 18, 2024 at 19:17

    Thanks for your assistance; it was very helpful. I’ve partially resolved the problem, but the header of the website appears to lack CSS, as shown in the attached image.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2024 at 21:47

    Hello,

    You’re welcome!

    We are pleased to assist you with your request. To customize your main menu, kindly navigate to Theme Options, proceed to the Header Builder, and select the Main Menu. From there, you can make the necessary adjustments as per your requirements.

    Should you find that the changes are not immediately apparent, we recommend that you disable the menu cache. This can be done by going to Theme Options and selecting Speed Optimization.

    We trust this information will be helpful to you. If you require further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: hakaji
    hakaji
    Participant
    March 19, 2024 at 15:39

    Thanks for clarifying that to me. It works, but I still have the issue of the selected static block being removed or unpublished.

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    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2024 at 15:44

    Hello,

    We kindly request that you navigate to the Theme Options, select General, and then proceed to the Classic Widgets Panel where you should ensure that the option is set to ‘On’. Following this, please go to Appearance, choose Widgets, and within the Header banner section, re-select the static block in the settings.

    Best Regards,
    8Theme’s Team

    Avatar: hakaji
    hakaji
    Participant
    March 20, 2024 at 14:51

    thanks, that was very helpful.
    please how can I remove this section

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    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2024 at 15:11

    Hello,

    You’re welcome!

    Dashboard > Static blocks > Footer > edit using Elementor.

    Best Regards,
    8Theme’s Team

    Avatar: hakaji
    hakaji
    Participant
    March 20, 2024 at 23:41

    thanks, that was very helpful.
    Is there any solution to optimize the performance of the demo? the score is too low. please check the attached image

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    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 21, 2024 at 09:15

    Dear @hakaji,

    We would like to invite you to explore the WP-Rocket plugin, which can be found at the following URL: https://wp-rocket.me/.

    Additionally, for a comprehensive guide on optimizing WP-Rocket settings with XStore, we recommend reading the article available at: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore.

    Warm regards,
    The 8Theme Team

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