Forum Replies Created

Viewing 30 posts - 4,471 through 4,500 (of 5,356 total)
  • Avatar: Justin
    Luca Rossi
    Support staff

    Dear Sam,

    We would like to guide you through the process of adjusting the display settings for your product catalog. Kindly follow the steps outlined below:

    1. Navigate to the XStore control panel.
    2. Proceed to ‘Theme Options’.
    3. Select ‘WooCommerce(Shop)’.
    4. Click on ‘Shop’ and then ‘Product Catalog’.
    5. Within ‘Categories Display’, please choose either ‘Show Sub-categories’ or ‘Show Sub-categories & products’.

    For your convenience, here is a screenshot illustrating the steps: https://prnt.sc/cUVgTFcHribL

    Should the above instructions not resolve your issue, we encourage you to initiate a new topic in our support forum for further assistance.

    We appreciate your cooperation and look forward to ensuring a seamless experience with our theme.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Allen,

    We hope this message finds you well.

    We would like to inquire if you would prefer to have all attributes and the “Clear” button aligned on the same line.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @scrumgum,

    We kindly request that you implement the following custom CSS by navigating to Theme Options, then selecting Theme Custom CSS, and finally entering it into the Global CSS section:

    
    .et-toggle-mob-sidebars-wrapper,
    .products-per-page.et-hidden-phone,
    .view-switcher {
        display: none !important;
    }
    

    We trust this will assist you with your needs.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Safe Desires,

    Greetings.

    We regret to inform you that the feature you are inquiring about is not currently available within our XStore theme. However, we would like to suggest an alternative solution that may meet your needs. You may consider utilizing a third-party plugin, such as the Product Size Chart for WooCommerce, which can be found at the following URL: https://wordpress.org/plugins/product-size-chart-for-woo/

    Please be advised that while this plugin offers the functionality you are seeking, we are unable to provide a guarantee regarding its full compatibility with our XStore theme. We recommend proceeding with caution and perhaps conducting a compatibility test before implementing it on your live site.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @moelghanam,

    We hope this message finds you well.

    elementor footers not installed
    elementor headers not installed
    elementor archives not installed
    elementor single product not installed

    In order to access the desired features, we kindly ask that you proceed with the installation of the Pro Elements plugin, which can be found at the following URL: https://proelements.org/#included.

    Should you encounter any issues or if the installation does not resolve your concerns, we would appreciate it if you could provide us with your WordPress Admin Account and WordPress Admin Password. This will enable us to examine the matter more closely and offer the necessary assistance.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    If you need anything else, please let us know.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Carolina,

    It could be achieved with the custom CSS codes, please add the following CSS under Theme Options > Theme Custom CSS > Global CSS:

    
    body .etheme-product-grid-content {
        position: relative;
        min-height: 150px;
        display: flex;
        flex-direction: column;
        justify-content: space-between;
    }
    

    https://prnt.sc/NdeZ_WcJoJro

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mauricio,

    Other way to consider could be, if I erase the plug-in, clean caché, download and install it, and start again the translation from zero, following your documentation, could this issue be resolved?

    We believe that the current approach is optimal. When undertaking the translation of the texts once more, we kindly request that you refrain from incorporating any special characters.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear HUSSTLE,

    We hope this message finds you well.

    We would like to provide you with a solution to selectively hide the “Add to Cart” and “Buy Now” buttons for certain products on your website. Please implement the following custom CSS code to achieve the desired effect:

    
    .single-product.postid-2299 form.cart .woocommerce-variation-add-to-cart,
    .single-product.postid-2299 form.cart table.variations {
        display: none !important;
    }
    

    This code should be inserted into your site’s custom CSS section. If you require any further assistance or have additional questions, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Sam,

    We hope this message finds you well.

    We kindly request that you create a new topic in our support forum, including your website’s URL along with the Admin account credentials (username and password). This will enable us to provide you with more efficient and tailored support.

    We appreciate your cooperation and look forward to assisting you further.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hello Martijn,

    Thank you for reaching out to us with your query. Yes, you can certainly disable the uppercase formatting on the H1, H2, H3, H4, and H5 headings without using the custom-css-field for that specific purpose.

    To achieve this, you can add the following custom CSS code to your website:

    
    h1, h2, h3, h4, h5,
    .h1, .h2, .h3, .h4, .h5 {
        text-transform: none !important;
    }
    

    You can insert this snippet in the appropriate section of your theme options or within your child theme’s style.css file, depending on how your theme is set up to handle custom CSS.

    If you need further assistance or have any more questions, please feel free to reach out. We’re here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Finley Design,

    We advise you to update all of your passwords and to enhance your website’s security by installing at least one security plugin, such as Wordfence(https://www.wordfence.com/).

    Additionally, we strongly recommend enabling two-factor authentication (2FA) for the login process to further secure your account.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @sy,

    Please try adding the following custom CSS codes under Theme Options > Theme Custom CSS > Global CSS:

    
    .btn br,
    .coupon br {
        display: none;
    }
    .coupon > p {
        margin-bottom: 0;
    }
    .coupon input[type=text] {
        border-radius: 8px 0 0 8px;
        height: 45px;
        margin-bottom: 0;
    }
    .coupon .btn {
        width: 70px !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Roobinda,

    We hope this message finds you well.

    We have been made aware that you may be encountering some difficulties with your live website. Could you kindly provide us with a detailed explanation of the issues you are experiencing? This information will be invaluable in assisting us to diagnose and resolve any problems promptly.

    Additionally, we would greatly appreciate it if you could share the URL of your staging site with us. Having access to your staging site will enable us to perform a thorough comparison and better understand the context of the issues at hand.

    We thank you in advance for your cooperation and look forward to your prompt response.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @FIT,

    We are pleased to have been able to assist you.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @FIT,

    We’ve fixed this issue.

    Can you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear FIT Team,

    We hope this message finds you well.

    We wish to inform you that we have identified a technical concern with the Menu List element on your website. Our development team is currently addressing this issue to ensure optimal functionality.

    In the interim, we have taken the initiative to remove the Menu List element from the footer of your site. To maintain the integrity of your website’s design, we have substituted it with a Text element. This adjustment has been made to ensure that your website continues to operate smoothly.

    At your earliest convenience, we kindly request that you review the changes to confirm that everything is functioning to your satisfaction.

    We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to provide you with the best possible service.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @FIT,

    The cPanel information is not correct:

    https://prnt.sc/pWCrrt8f48F4

    Could you please double check?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @gewoonbovenaan,

    We’ve moved the custom CSS from the home page to Theme Options > Theme Custom CSS > Global CSS.

    Now everything is working for all the pages.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Kombajn88,

    Unfortunately, the switcher will not remember the setting for now.

    We would like to invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If the request receives enough votes from other customers, our development team will consider adding this to one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @gewoonbovenaan,

    We’ve fixed the issue.

    Could you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @gewoonbovenaan,

    Which page is having the issue?

    We’ve checked your home page and it looks good:

    https://prnt.sc/iS3QTJE86Hzk

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Kombajn88,

    Can you try with this custom CSS codes instead?

    
    
    .active .elementor-4972 .woocommerce-MyAccount-content {
         margin-left: 25%;
    }
    
    .active .elementor-4972 .woocommerce-MyAccount-navigation-wrapper.type-new {
         display: none;
    }
    

    https://www.awesomescreenshot.com/video/26737489?key=85246da2137e59237e0fcb85d6425601

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Ajaz,

    We didn’t mention in the previous reply about changing the name/url of pages.

    WE ASK YOU NOT TO SWITCH TO THE EDITOR OF ELEMENT IF YOU ARE NOT USING THE PAGE BUILDER.

    Please read our replies again.

    Thank you so much!

    I asked: where do I change the page addresses in Elementor when I change the page name in WP?

    1. https://prnt.sc/CR1iZRFnrL2Q
    2. https://prnt.sc/FrrJX-2uRfr9

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Ryan,

    We hope this message finds you well.

    We’re writing to inform you that we have identified a functional overlap between the Pro Elements plugin and the Elementor Pro plugin. For your reference, you can learn more about the Pro Elements plugin at the following URL: https://proelements.org/.

    Due to a current issue with the Elementor Pro plugin, our technical team has taken the initiative to temporarily implement the Pro Elements plugin on your website. This action was necessary to ensure the proper operation of the Product Archive Builder. We invite you to review the changes at your earliest convenience by visiting: https://**underwear.com/wp-admin/post.php?post=12679&action=elementor.

    Please rest assured that we are diligently investigating the matter and will provide you with a comprehensive update once we have resolved the issue.

    Thank you for your understanding and patience in this matter. Should you have any immediate concerns or require further assistance, please do not hesitate to reach out.

    Warm regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Kombajn88,

    Is it possible for the switch to display only on computers, allowing users to select custom page or [woocommerce_my_account].

    The problem is that I would like the switcher not to display on mobile devices (as it is marked on the bottom left), but only the [woocommerce_my_account] page.

    But if I hide the toggle on devices then the page will be blank.

    Is the only solution to make a separate page for mobile devices and computers and redirect them through code?

    Thank you in advance for your help

    It’s impossible now.

    But you can limit the custom CSS codes to affect on mobile version only:

    
    @media (max-width: 600px){
         .woocommerce-MyAccount-navigation {
              display:none;
         }
         .woocommerce-account .woocommerce-MyAccount-content {
              width: 100%;
         }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Ajaz,

    The issue is you edited your shop page with Elementor so it’s causing the issue.

    If you don’t want to build your shop & product page with Elementor, please DON’T switch.

    Thanks.

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Sam Aulakh,

    We hope this message finds you well.

    We have noticed that the current icons are in JPG image format, which unfortunately results in a lack of clarity. To enhance the visual quality, we kindly request that you switch to using SVG icons.

    https://prnt.sc/kesba8w_AuMQ

    Additionally, we would like to draw your attention to the link for editing the product sidebar located in the private content area.

    Thank you for your attention to these matters. We appreciate your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @fyshlas,

    We need to update the custom CSS codes a little bit to make it work on mobile:

    
    /* user icon */
    .navbar-right li.login-link.lastItem.firstItem a, .navbar-right li.my-account-link.firstItem a {
        background: url(https://spyrosnicolaides.com/nutcracker/wp-content/uploads/2024/04/user-solid.svg) no-repeat 12px center;
        background-size: 15px;
    }
    .navbar-right li.login-link.lastItem.firstItem a:before, .navbar-right li.my-account-link.firstItem a:before {
        opacity: 0;
    }
    @media (max-width: 480px){
        .navbar-right li.login-link.lastItem.firstItem a, .navbar-right li.my-account-link.firstItem a {
            display: block;
            background-position-x: left;
        }
    }
    

    For the menu icon, please add this custom CSS code:

    
    .menu-icon::before {
        opacity: 0;
    }
    .menu-icon {
        background: url(https://spyrosnicolaides.com/nutcracker/wp-content/uploads/2024/04/user-solid.svg) no-repeat center center;
        background-size: 15px;
    }
    

    For the hover color, please take a look at this article: https://stackoverflow.com/questions/19777463/change-css-background-image-svg-paint-behavior-on-hover.

    You have to swtich to the SVG inline.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Ajaz,

    We hope this message finds you well.

    We have conducted a thorough review of your website and confirmed that the URL for the Shop page is consistently set to /shop/. Our assessment indicates that the links are functioning correctly at present.

    We kindly request that you perform an additional verification on your end to ensure everything is operating as expected.

    We appreciate your attention to this matter and look forward to your confirmation.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

  • 1 2 3 … 149 150 151 … 177 178 179
    4,471–4,500 of 5,356 posts
Viewing 30 posts - 4,471 through 4,500 (of 5,356 total)