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Customized single product page, users cannot retrieve corresponding values。

This topic has 10 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Luca Rossi

Allen

Participant

April 17, 2024 at 09:27

Hello, on a customized single product page, the ‘Add to Cart’/’Buy Now’ buttons typically involve multiple attributes, making it difficult to obtain the corresponding values selected by the user, and the ‘Clear’ button is not on the same line.

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#391955 Copied Theme version: 9.2.8

9 Answers

Luca Rossi

Support staff

April 17, 2024 at 09:48

Dear Allen,

We hope this message finds you well.

We would like to inquire if you would prefer to have all attributes and the “Clear” button aligned on the same line.

Kind regards,
The 8Theme Team

#391958 Copied

Allen

Participant

April 17, 2024 at 10:54

Not correct, two issues.
“Attributes and the ‘Clear’ button are aligned on the same line.”
“When a user selects a specific attribute, such as ‘color: 18k white’.”

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#391968 Copied

Luca Rossi

Support staff

April 17, 2024 at 12:22

Dear Allen,

We hope this message finds you well.

We regret to inform you that we are still unclear about the specific objectives you wish to accomplish on the product page. To assist us in better understanding your needs, could you kindly provide us with additional screenshots or videos that illustrate your requirements?

Your cooperation in this matter is greatly appreciated, and we look forward to your prompt response.

Best regards,
The 8Theme Team

#391994 Copied

Allen

Participant

April 18, 2024 at 02:56

On the custom product page, when the user selects 0.5ct, the CARAT WEIGHT does not capture the value the user has chosen.

Figure 1 shows the original functionality of the theme, where when the user selects 0.5ct, CARAT WEIGHT captures the corresponding value.

Figure 2 represents a custom functionality. When users select 0.5ct, CARAT WEIGHT does not capture the corresponding value.

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#392043 Copied

Luca Rossi

Support staff

April 18, 2024 at 06:07

Dear Allen,

We hope this message finds you well. We have reviewed the issue you reported but were unable to replicate it on our end. For your reference, here is a link to the video demonstrating our findings: [https://www.awesomescreenshot.com/video/26833927?key=9a832d3e31e00189a182676423e6f3ab](https://www.awesomescreenshot.com/video/26833927?key=9a832d3e31e00189a182676423e6f3ab).

Could you kindly clear all browser caches and attempt to access the feature again using a private or incognito browser window?

Thank you for your cooperation.

Best regards,
The 8Theme Team

#392058 Copied

Allen

Participant

April 18, 2024 at 09:44

please log in to the backend, open Private content area link, make edits, and then take a look. Thank you.”

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#392089 Copied

Luca Rossi

Support staff

April 18, 2024 at 10:42

Dear Allen,

We hope this message finds you well. We would like to inform you that certain interactive features, such as click and hover events, will be temporarily disabled when you are operating in the Editor Mode of the Elementor Builder. This adjustment is designed to facilitate a smoother configuration process for element settings.

Should you find that the product functions correctly on the frontend, you can be assured that it is performing as expected.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#392100 Copied

Allen

Participant

April 19, 2024 at 02:53

could you please assist in identifying the issue and providing a solution? Thank you

#392160 Copied

Luca Rossi

Support staff

April 19, 2024 at 03:49

Dear Allen,

We regret to inform you that we currently do not have any available solutions concerning the issue you’ve raised. The feature will be disabled by default in the Elementor plugin.

Best regards,
The 8Theme Team

#392161 Copied
Tagged: customized woocommerce themes, exclusive woocommerce customization, non-retrievable values, single-product page, user-friendly wordpress themes
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