Failed to installed demo and also any plugin

This topic has 22 replies, 5 voices, and was last updated 1 months ago ago by Andrew Mitchell

  • Avatar: sy
    sy
    Participant
    March 28, 2024 at 08:52

    Hi,

    My site keep failed to installed demo and any plugin.
    The requirements all meets.

    * No plugin is installed, so not causing by plugin conflits

    Please assist.

    Please, contact administrator
    for this information.
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    support staff only.
    21 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 28, 2024 at 09:01

    Hello, @sy,

    Thank you so much for purchasing our theme and contacting our support center.

    Please check now to import the demo on your site. https://xstore.helpscoutdocs.com/article/34-demo-content

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: sy
    sy
    Participant
    March 28, 2024 at 11:33

    Hi,

    What is the issue ? why we could not install any theme or plugin ?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 28, 2024 at 12:03

    Hello, @sy,

    Thank you for your response.

    We did not found any issue, when we install latest version of the Xstore theme and core plugin on your site.

    It seems to be a cache issue on your end, nothing else.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: sy
    sy
    Participant
    March 28, 2024 at 12:54

    Hi,

    I am facing.

    Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com

    and also i keep could not save customization

    Files is visible for topic creator and
    support staff only.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 28, 2024 at 13:29

    Hello, @sy,

    We would recommend you contact your hosting provider about the Mixed content issue. Please check attached image in the private content area.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: sy
    sy
    Participant
    March 28, 2024 at 17:57

    Hi,

    Now no more Mixed content issue. but i still cant save it?

    Please assist?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 29, 2024 at 06:23

    Hello, @sy,

    Upon a thorough review of your website, we have observed that while changes are successfully published in customization mode, a mixed content error is evident upon inspection through the console.

    To address this matter effectively, we kindly suggest reaching out to your hosting provider. We recommend requesting their assistance in resolving the mixed content issue to ensure your website’s optimal functionality and security.

    For your convenience, we have documented a video demonstration detailing the issue. You can view this video in the private content area provided for your reference.

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: sy
    sy
    Participant
    March 29, 2024 at 15:38

    Hi,

    We already fixed mixed content issue. But still cant save.

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2024 at 15:43

    Hello,

    We appreciate your prompt response.

    We can’t log in. Please provide the correct wp-admin access.

    Thank you in advance for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    Avatar: sy
    sy
    Participant
    March 29, 2024 at 15:46

    HI,

    Please refer to the video

    Please contact administrator
    for this information.
    Avatar: sy
    sy
    Participant
    March 29, 2024 at 15:48

    HI,

    SOrry please try to login again. as i installed a fresh copy

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2024 at 16:17

    Hello,

    We appreciate your prompt response.

    Please provide temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    The 8Theme Team

    Avatar: sy
    sy
    Participant
    March 29, 2024 at 16:44

    Hi,

    Possible to use the link in private content area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2024 at 16:46

    Hello,

    We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

    Thank you for your understanding.

    Kind Regards,
    8theme team

    Avatar: sy
    sy
    Participant
    March 29, 2024 at 16:59

    HI,

    I am sorry . Cuz we have some issue on FTP, now already fixed

    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2024 at 17:28

    Hello,

    To assist you further, we would kindly request that you provide us with the server error logs. These logs are crucial for us to understand the nature of the issues you’ve encountered and to ensure that we can offer the most effective solutions.

    We appreciate your cooperation and look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: sy
    sy
    Participant
    March 29, 2024 at 17:40

    hi,

    i already change the direcoty in FTP. U shall access to whole file now.

    Thanks

    Avatar: Justin
    Luca Rossi
    Support staff
    March 30, 2024 at 11:15

    Dear @sy,

    We hope this message finds you well.

    We are reaching out to inform you that subsequent to the recent update of the customizer settings on your website, we have encountered a 404 error. This issue is commonly associated with server-related complications. To address this matter effectively, we kindly request that you get in touch with your hosting service provider and discuss the following essential points:

    1. Please verify that the ‘mod_rewrite‘ module is activated on your server, as it is crucial for the proper functioning of the website’s rewrite rules.

    2. It is also important to ensure that the AJAX URL (https://***thopia.my/wp-admin/admin-ajax.php) is not being obstructed by your hosting provider, as this could potentially lead to the error in question.

    Your prompt attention to these matters would be greatly appreciated, as they are vital for the seamless operation of your website.

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: sy
    sy
    Participant
    April 16, 2024 at 18:21

    Hi could you please assist? Please refer to the image, the button is so weird .

    Thanks

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2024 at 04:11

    Hi @sy,

    Please try adding the following custom CSS codes under Theme Options > Theme Custom CSS > Global CSS:

    
    .btn br,
    .coupon br {
        display: none;
    }
    .coupon > p {
        margin-bottom: 0;
    }
    .coupon input[type=text] {
        border-radius: 8px 0 0 8px;
        height: 45px;
        margin-bottom: 0;
    }
    .coupon .btn {
        width: 70px !important;
    }
    

    Hope it helps!

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 17, 2024 at 09:31

    Dear sy,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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