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Fatal errors all of a sudden, css not loading- no changes made

This topic has 10 replies, 3 voices, and was last updated 1 weeks, 6 days ago ago by Luca Rossi

FIT

Participant

April 16, 2024 at 05:34

Just came back to work on the clients store (which was working just fine on Friday) and it’s all over the place… css not working, fatal errors…. nothing had been touched since then.

I’ve tried updating everything to the latest versions in case elementor or something updated automatically and it’s still cactus…. I’m a bit shocked that it is so unstable….

Fatal error: Uncaught ValueError: array_combine(): Argument #1 ($keys) and argument #2 ($values) must have the same number of elements in /wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list-item.php:220

I’ve never had this happen with any theme before… scary stuff… please explain how we can stop this from happening

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#391799 Copied Theme version: 9.3.6

9 Answers

Tony Rodriguez

Support staff

April 16, 2024 at 07:47

Hello, @Future IT,

Thank you for contacting us and for using XStore.

1/ Please provide URL of the page on which you are facing the Fatal errors and Provide screenshot for my better understanding.

2/ Please update now the WordPress 6.5.2 is available! and For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and Xstore core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update

We kindly recommend that you take a complete backup of your site before proceeding.

After that check again.

We hope this helps. Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#391814 Copied

FIT

Participant

April 16, 2024 at 07:59

Hi Tony,
The issue is sadly affecting all pages. The whole site is not loading properly.

I’ve spent hours today updating the theme and all of it’s plugin etc and nothing has work. I have now restored it back to where it was this morning before I started troubleshooting.

I’ve disabled all plugins other than Woo/elementor and the required ones.

See private content for login.

I hope this can be resolved quickly

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#391817 Copied

FIT

Participant

April 16, 2024 at 08:39

Hi again, I was just finalising that site so the client could preview tomorrow. I really hope we can get it sorted

#391823 Copied

Luca Rossi

Support staff

April 16, 2024 at 09:46

Hi @FIT,

The cPanel information is not correct:

https://prnt.sc/pWCrrt8f48F4

Could you please double check?

Thank you!

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#391833 Copied

Luca Rossi

Support staff

April 16, 2024 at 10:07

Dear FIT Team,

We hope this message finds you well.

We wish to inform you that we have identified a technical concern with the Menu List element on your website. Our development team is currently addressing this issue to ensure optimal functionality.

In the interim, we have taken the initiative to remove the Menu List element from the footer of your site. To maintain the integrity of your website’s design, we have substituted it with a Text element. This adjustment has been made to ensure that your website continues to operate smoothly.

At your earliest convenience, we kindly request that you review the changes to confirm that everything is functioning to your satisfaction.

We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to provide you with the best possible service.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#391836 Copied

FIT

Participant

April 16, 2024 at 10:10

try this url. I reset the password also.

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#391837 Copied

Luca Rossi

Support staff

April 16, 2024 at 10:17

Hi @FIT,

We’ve fixed this issue.

Can you please check again?

Thank you!

#391838 Copied

FIT

Participant

April 16, 2024 at 10:27

oh wow… it’s working.

Besides the waste of a few too many hours today, I’m grateful to have the problem identified.

Thank you.

#391841 Copied

Luca Rossi

Support staff

April 16, 2024 at 12:01

Dear @FIT,

We are pleased to have been able to assist you.

Best regards,
The 8Theme Team

#391855 Copied
Tagged: css not loading, fatal errors troubleshooting, fixing woocommerce issues, no changes made errors, sudden wordpress problems, woocommerce wordpress themes
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