Luca Rossi

Dear @W2M,

We are pleased to inform you that the issue you encountered has been successfully resolved. The conflict arose due to an incompatibility between PHP 8.0 and our XStore theme.

To prevent any future issues and to enhance your experience, we kindly request that you upgrade your PHP version to 8.x.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @JamesG,

If you need anything else, please let us know.

Best regards,
8Theme’s Team

Dear James,

We hope this message finds you well. We have noticed a conflict between the Checkout Elements and third-party plugins on our website. To address this issue, we have updated the checkout page by replacing the Checkout Element with the [woocommerce_checkout] shortcode. Following this modification, the functionality appears to be restored.

Could you please review the changes at your earliest convenience to ensure everything is operating as expected?

Thank you for your attention to this matter.

Best regards,

8Theme’s Team

Dear Darks Team,

We hope this message finds you well. We are currently experiencing difficulties accessing the provided admin account. Could you kindly verify the credentials and ensure they are correct?

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Hi @misbeh narin,

Thank you for your response.

It would require the customization codes.

Please note that additional customization falls beyond the purview of our standard support services.

If you require further customizations, we kindly invite you to submit a request via our customization panel at this link: https://www.8theme.com/account/#etheme_customization_panel. Be advised that customization services are subject to additional fees.

We appreciate your understanding and are here to support you.

Warm regards,
The 8Theme Team

Hi @W2M,

Thank you for reaching out to us.

To proceed effectively, we require FTP access to further diagnose.

To grant FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear @smalameri,

We have noticed that you have completed the translation of the privacy and policy text for the WooCommerce plugin, as evidenced by the screenshot available at: https://prnt.sc/KGC9bpw4uqWV.

Thank you for your efforts.

Best regards,
The 8Theme Team

Hi @Ankit Khandelwal,

We’ve also updated the settings of Product Header, could you please also check?

Desktop: https://prnt.sc/FJb-j4ScsLkA
Mobile: https://prnt.sc/fIse8xArgKFY

Best Regards,
The 8Theme Team.

Dear Wayne,

We hope this message finds you well. We would like to direct your attention to an article that may assist you in enhancing the speed of your website. Please visit the following link to access the information: [https://elementor.com/help/speed-up-a-slow-site/](https://elementor.com/help/speed-up-a-slow-site/).

Best regards,
The 8Theme Team

Hi @WayneC,

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/furilabs.com/XeRG9vgy/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://prnt.sc/vFA-DsaDjzPc & https://prnt.sc/r3hTquozjcZA

About your results on gtmetrix results:
— Reduce initial server response time: https://gtmetrix.com/reduce-initial-server-response-time.html
— Avoid enormous network payloads: https://gtmetrix.com/avoid-enormous-network-payloads.html
— Avoid chaining critical requests: https://gtmetrix.com/avoid-chaining-critical-requests.html
— Serve static assets with an efficient cache policy: https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html
— Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html
— Reduce JavaScript execution time: https://gtmetrix.com/reduce-javascript-execution-time.html

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

Dear Allen,

We hope this message finds you well. We have reviewed the issue you reported but were unable to replicate it on our end. For your reference, here is a link to the video demonstrating our findings: [https://www.awesomescreenshot.com/video/26833927?key=9a832d3e31e00189a182676423e6f3ab](https://www.awesomescreenshot.com/video/26833927?key=9a832d3e31e00189a182676423e6f3ab).

Could you kindly clear all browser caches and attempt to access the feature again using a private or incognito browser window?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hi @SS,

Please try adding the following custom CSS codes under Theme Options > Theme Custom CSS > Global CSS:

.products-hover-only-icons .product-view-mask .footer-product .show-quickly,
.products-hover-only-icons .product-view-mask .footer-product .add_to_cart_button {
    display: inline-grid;
}
.products-hover-only-icons .product-view-mask .footer-product .show-quickly::before,
.products-hover-only-icons .product-view-mask .footer-product .add_to_cart_button::before {
    line-height: 36px;
}

https://prnt.sc/k22CSWOUNC1c

Hope it helps!

Hi @HUSSTLE,

In this case, pleaase delete the previous CSS code and add this custom CSS code instead:

div#wc-stripe-payment-request-wrapper,
.single-product.postid-2299 form.cart table.variations,
.single-product.postid-2299 form.cart .woocommerce-variation-add-to-cart .single_add_to_cart_button {
    display: none !important;
}

https://prnt.sc/j–fWthDyEVb

Let us know how it goes!

Dear Roobinda,

We hope this message finds you well.

We kindly request that you attempt to deregister the license from your staging environment and subsequently re-register it on your live site.

Should the issue persist after this action, we encourage you to reach out to the plugin’s author for further support. You can contact them via the following link: [The Events Calendar Support](https://theeventscalendar.com/support/#contact).

Additionally, it is important to provide the support team with your system information to facilitate a swift resolution. You can find the necessary details here: [System Information](https://prnt.sc/lxYbuK0-gT9A).

We appreciate your prompt attention to this matter.

Best regards,
The 8Theme Team

Dear @moelghanam,

We hope this message finds you well.

We have identified an issue where the import demo appeared to be corrupted during the initial import process. To address this, we have taken the necessary steps to remove the existing demo data and have successfully imported a fresh set. We are pleased to inform you that all functionalities are now operating correctly.

At your earliest convenience, could you kindly verify the resolution on your end and confirm that everything is functioning as expected?

We appreciate your cooperation and look forward to your confirmation.

Best Regards,
The 8Theme Team