Events Calendar plugin works perfectly in staging site, but not on deployed live site!

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

  • Avatar: Roobinda
    Roobinda
    Participant
    April 16, 2024 at 14:53

    Hi there. I have now deployed my staging site.

    The Events Calendar plugin works perfectly with XStore on the staging site, but is not working correctly on the live site – asphair.com

    Any idea why this might be?

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2024 at 03:57

    Dear Roobinda,

    We hope this message finds you well.

    We have been made aware that you may be encountering some difficulties with your live website. Could you kindly provide us with a detailed explanation of the issues you are experiencing? This information will be invaluable in assisting us to diagnose and resolve any problems promptly.

    Additionally, we would greatly appreciate it if you could share the URL of your staging site with us. Having access to your staging site will enable us to perform a thorough comparison and better understand the context of the issues at hand.

    We thank you in advance for your cooperation and look forward to your prompt response.

    Warm regards,
    The 8Theme Team

    Avatar: Roobinda
    Roobinda
    Participant
    April 17, 2024 at 10:54

    Hi there. I have attached screenshots of the Events Calendar admin menu in both the staging site and the live site. You’ll see that the live site menu has quite a few options missing. This means i am unable to access the event posts and all sorts of other elements.

    Many thanks for your help.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2024 at 12:08

    Dear Roobinda,

    We hope this message finds you well.

    We kindly request that you attempt to deregister the license from your staging environment and subsequently re-register it on your live site.

    Should the issue persist after this action, we encourage you to reach out to the plugin’s author for further support. You can contact them via the following link: [The Events Calendar Support](https://theeventscalendar.com/support/#contact).

    Additionally, it is important to provide the support team with your system information to facilitate a swift resolution. You can find the necessary details here: [System Information](https://prnt.sc/lxYbuK0-gT9A).

    We appreciate your prompt attention to this matter.

    Best regards,
    The 8Theme Team

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