Please help me with the check out settings

This topic has 6 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

  • Avatar: JamesG
    JamesG
    Participant
    April 16, 2024 at 01:37

    I have managed to set up all the Woocommerce payment, however the check out doesn’t work.
    I can able to choose the option of the check out as attached. (credit card or apple pay or google pay), but there is no part of inputting the credit card No, and also it would not proceed after ordering it in any options.

    Thank you in advance,

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    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 16, 2024 at 07:32

    Hello, @JamesG,

    Thank you for contacting us and for using XStore.

    1/ Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    2/ The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: JamesG
    JamesG
    Participant
    April 19, 2024 at 02:25

    The woocommerce support told us this issue is likely caused by a conflict with the theme.

    Can you advise us how to solve in this case?

    Avatar: Justin
    Luca Rossi
    Support staff
    April 19, 2024 at 06:47

    Dear James,

    We hope this message finds you well. We have noticed a conflict between the Checkout Elements and third-party plugins on our website. To address this issue, we have updated the checkout page by replacing the Checkout Element with the [woocommerce_checkout] shortcode. Following this modification, the functionality appears to be restored.

    Could you please review the changes at your earliest convenience to ensure everything is operating as expected?

    Thank you for your attention to this matter.

    Best regards,

    8Theme’s Team

    Avatar: JamesG
    JamesG
    Participant
    April 19, 2024 at 06:54

    Dear 8Theme’s Team,

    Thank you very much for your support!
    Confirmed.

    Avatar: Justin
    Luca Rossi
    Support staff
    April 19, 2024 at 07:02

    Dear @JamesG,

    If you need anything else, please let us know.

    Best regards,
    8Theme’s Team

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