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Product Badge function does not load in the backend

This topic has 6 replies, 2 voices, and was last updated 1 weeks, 5 days ago ago by Luca Rossi

W2M

Participant

April 18, 2024 at 18:50

Product Badge function does not load in the backend.

Please see attached video.

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support staff only.

Files is visible for topic creator and
support staff only.

#392146 Copied Theme version: 9.2.5

5 Answers

Luca Rossi

Support staff

April 19, 2024 at 04:07

Hi @W2M,

Thank you for reaching out to us.

To proceed effectively, we require FTP access to further diagnose.

To grant FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#392162 Copied

W2M

Participant

April 19, 2024 at 08:40

updated

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support staff only.

#392200 Copied

Luca Rossi

Support staff

April 19, 2024 at 09:13

Hi @W2M,

Could you please help us to validate your license on your website?

https://prnt.sc/hvWqMthl73Fn

Thank you so much!

#392205 Copied

W2M

Participant

April 19, 2024 at 09:57

Please check now

#392212 Copied

Luca Rossi

Support staff

April 19, 2024 at 10:00

Dear @W2M,

We are pleased to inform you that the issue you encountered has been successfully resolved. The conflict arose due to an incompatibility between PHP 8.0 and our XStore theme.

To prevent any future issues and to enhance your experience, we kindly request that you upgrade your PHP version to 8.x.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#392213 Copied
Tagged: backend loading issues, function not loading, product badge, woocommerce, woocommerce backend problems, wordpress product badge fix, wordpress templates
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