Dear @Janina,

We hope this message finds you well.

We have thoroughly reviewed all the files across the plugins you mentioned but were unable to locate the specific email template ID in question (please refer to the screenshot here: https://prnt.sc/tLzTAY10O_SU). Based on our findings, it appears that this template may be generated dynamically.

As you are a customer of the Germanized Pro plugin, we kindly recommend reaching out to their support team for further assistance. They may be able to provide additional insights or suggestions regarding this matter.

Should you have any further questions or require additional support, please do not hesitate to reach out to us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Chandru
We set the 70vh min height value for XStore Slider -> https://prnt.sc/dYxQC9kuvyUK and now it works correctly. Please, check now !
Kind regards, Jack Richardson
The 8theme’s team

Dear @Oliver,

Thank you for reaching out to us.

Could you kindly provide us with a screenshot highlighting the specific issue you would like us to address? At this time, we have activated the shipping methods location to be displayed in the order review section, as shown in the attached screenshot (https://prnt.sc/TNE01ZcfUfiB).

Additionally, have you had the opportunity to check how this is displayed using a default theme, such as Storefront? This information will help us better understand and resolve the matter for you.

If you need to modify the total price and it is the same as with default theme then it is not a theme issue and you should contact to the WooCommerce support for solutions.

We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Cloud Shop,

We hope this message finds you well.

After reviewing the recurring 500 error issues you have reported, it appears that these problems are directly related to your server configuration. We have previously provided you with suggested solutions on multiple occasions; however, it seems these recommendations have not yet been implemented.

Unfortunately, without addressing the necessary server requirements and adjusting the configuration to meet the required values, it will not be possible for us to assist you further in resolving these issues.

For your reference, here are examples of our prior responses:
– https://www.8theme.com/topic/serach-button-causing-critical-error-and-500-error/#post-431739
– https://www.8theme.com/topic/pro-element-plugin-causes-critical-error-and-slowe-the-site/#post-431649

Once you have made the necessary adjustments to your server configuration, we kindly request that you share the results of your testing with us so we can proceed with further assistance.

Thank you for your understanding and for respecting our support team’s time.

Best regards,
Jack Richardson
8Theme Team

Dear @Back to 90s,

Thank you for reaching out to us.

To ensure our support team can dedicate sufficient time and attention to each inquiry, we kindly recommend creating separate topics for different questions. This approach helps us provide more efficient and effective assistance.

Regarding the issue you’ve encountered, it does not appear to be related to our theme. To confirm this, we suggest testing the functionality using a default theme, such as Storefront. Based on our observations, the issue might be caused by custom redirections set in your snippets or on your server configuration.

Please test the behavior with the Storefront theme and share the results with us, including any relevant screenshots or videos. Additionally, for any new issues, we kindly ask that you create a new topic for each one.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @regencycigaremporium,

We hope this message finds you well.

To address your request, you can simply duplicate the existing template and set the condition specifically for Product Categories Archive pages. In doing so, you can remove the spotlight widget from the top of the page.

Alternatively, you may deactivate the Ajax functionality for Categories in the Theme Options and then apply the following custom CSS to hide the section on category taxonomy pages:

.tax-product_cat .elementor-element-2461bda6 {  
    display: none;  
}

If you wish to hide the same element on other archive pages, such as brands or tags, you can use a similar CSS snippet. Please note that the class for these archive pages dynamically changes based on the taxonomy name. For example, if it is a product tag, the class would be .tax-product_tag. You can confirm the exact class by inspecting the page using your browser’s developer tools.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ankit Khandelwal,

We hope this message finds you well.

We would like to bring to your attention an observation regarding the typography on your website. It appears that different fonts are being used across various elements. To address this, we recommend reviewing the typography settings for your widgets.

Here are two possible approaches you could consider:

1. Reset the Typography Font-Family Globally:
You can first reset the typography font-family for all widgets and then configure the global typography settings for the body in the Theme Options.

2. Set Font-Family for Specific Widgets:
Alternatively, you can manually set the font-family for specific widgets in the areas you wish to edit. For instance, in your header menu, the typography for the widget is currently configured as shown here: https://prnt.sc/ikm7vZFJIJFm. If you set the font-family to an empty value, as shown here: https://prnt.sc/oKncaLLydmrj, the font will automatically inherit the global typography settings from the body configuration in Theme Options, as demonstrated here: https://prnt.sc/7vlVNCV8LOX7 and https://prnt.sc/_148Vmxtog3M.

We hope this guidance helps streamline the typography on your website. Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Back to 90s,

We hope this message finds you well.

It seems that the WP-Admin access you previously provided is no longer valid. Could you kindly update the access details so that we can proceed with checking the issue?

Also, we uploaded the files again on your server so, please, clear the cache and check for the results now.

Additionally, we have received your reply and would like to assure you that we are actively working on your request. There is no need to send follow-up messages every five minutes, as it may cause unnecessary strain on our support management system.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Cloud Shop,

We hope this message finds you well.

We kindly request that you address the server requirements as a priority before proceeding with further checks. Specifically, the Max Input Vars property still holds a value of 1500, which needs to be adjusted accordingly.

Additionally, we would greatly appreciate it if separate topics could be created for different questions to ensure clarity and efficient communication.

Thank you for your attention to these matters.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Cloud Shop
The value should be at least 2000 or higher.
Kind regards, Jack Richardson

Hello @Chris
Please, check now !
Kind regards, Jack Richardson

Dear @Cloud Shop,

We hope this message finds you well.

We would like to inform you that all patches have been successfully activated on your website, and it now appears to be functioning correctly.

Additionally, we recommend reaching out to your hosting provider to request improvements to the following values: https://prnt.sc/C3U124oqojjH.

Should you encounter any further issues, please provide us with detailed information, including screenshots or a video demonstrating how to reproduce the issue on our end. This will help us assist you more effectively.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rodlens Hora,

We hope this message finds you well.

We have reviewed the website you shared, and we can confirm that it is functioning correctly. For your reference, we have attached screenshots in the private area.

We kindly recommend clearing your browser cache and checking the website again. If the issue persists, we would appreciate it if you could provide us with the wp-admin login credentials for your website. This will allow us to investigate further and assist you in finding a solution.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Chris,

We hope this message finds you well.

We would like to inform you that we have successfully installed all the necessary patches on your website, as shown in the following screenshot: https://prnt.sc/5bRxObC6Bz5y. The website should now be functioning correctly.

We kindly request you to review and confirm that everything is working as expected.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @AnonShopping,

Thank you for reaching out to us.

As previously mentioned, we have added the WooCommerce hook widget at the top of the Checkout page. You can view it here: https://prnt.sc/ZBtkLRGX4yqr. If you wish to adjust the position of this hook widget, you can do so by accessing the Elementor editor.

For further guidance on these hooks, you may refer to the WooCommerce documentation available at the following link: https://www.businessbloomer.com/woocommerce-visual-hook-guide-checkout-page/.

Should you have any additional questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team