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Product archives editing causes a critical error on the site

This topic has 8 replies, 3 voices, and was last updated 3 weeks, 4 days ago ago by Jack Richardson

Chris

Participant

January 18, 2025 at 17:31

I get the dreaded critical error message when I try to update my product category archives via Elementor. The follow up error e-mail says the problem comes from XStore Core. Could you check out what’s going on? (See private area for access).

No other archives I attempt to edit seem to give me this error.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#431110 Copied Theme version: 9.4.6

7 Answers

Rose Tyler

Support staff

January 19, 2025 at 08:50

Hello, Chris,

Thank you for reaching out to us.

Please provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#431137 Copied

Chris

Participant

January 20, 2025 at 17:00

Added credentials

Please contact administrator
for this information.

#431365 Copied

Jack Richardson

Support staff

January 21, 2025 at 09:09

Dear @Chris,

We hope this message finds you well.

We would like to inform you that we have successfully installed all the necessary patches on your website, as shown in the following screenshot: https://prnt.sc/5bRxObC6Bz5y. The website should now be functioning correctly.

We kindly request you to review and confirm that everything is working as expected.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#431460 Copied

Chris

Participant

January 21, 2025 at 14:31

Hi Jack

I am still getting the error. I added a link to the screenshot of where I get stuck. On the Products Archive in Elementor, when I go to click edit, that’s when I encounter the error, thus unable to edit it.

Thanks,
Chris

Please contact administrator
for this information.

#431521 Copied

Jack Richardson

Support staff

January 21, 2025 at 16:45

Hello @Chris
Please, check now !
Kind regards, Jack Richardson

#431546 Copied

Chris

Participant

January 21, 2025 at 23:44

Hi Jack,

Yes, working now! May I ask what the fix was, so if it’s something I am able to do on my end, I won’t have to take resources away from other users in need?

Thanks!

#431587 Copied

Jack Richardson

Support staff

January 22, 2025 at 11:26

Hello @Chris
The fix will be included globally in next theme update !
Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

#431669 Copied
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Product archives editing causes a critical error on the site

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